Waterstones Reviews 

Lorraine has been exceptional in helping with my query. This has been the best customer service I have received in a very long time so well done Waterstones and specially Lorraine

Very easy and quick communication problem fixed immediately

Alyssa from Waterstones customer service was so helpful when I couldn’t find my order number from my online Waterstones order. She was so friendly, patient and kind, didn’t make me feel silly for not knowing or remembering what I ordered! It made such a positive impact, I am usually made silly for making mistakes. Thank you so much Alyssa.

I spoke to Lisa regarding 2 of my orders arriving damaged.
Lisa was very understanding, helpful and quickly resolved the problem for me.

I made the mistake of pre ordering the same book on two different days. Once I realised I contacted Waterstones who said that the books had been posted and that when they arrived I could send one back, they sent me a link to a very helpful website which was easy to use and allowed me to print a return label.
Quick visit to the local Post Office (they even offered to collect) and job done, and it didn't cost me a penny even though it was my fault.
Absolutely outstanding service.
Well done Waterstones, you'll be my first choice in furure.

I had made a mistake with an order and ordered a product twice and Lisa at Waterstones Customer Support was able to deal with this very promptly and efficiently and I had a refund in the pipeline within half an hour plus a confirmation email that the problem had been dealt with. Very good support from Waterstones Customer Support Team.

Amazing customer service by Lisa!

Superb support from Lorraine with my Waterstones plus card!

After a tracking mixup, I was anxiously awaiting my book and Alyssa was so gracious in helping me find my shipment and kept in touch until it arrived. She made this book lover feel supported! Thank you Alyssa!

Excellent customer service from Alyssa

Communication was great, really helpful and polite. Very friendly!

Excellent customer service by Alyssa.
I contacted to ask for help with a refund and Alyssa was extremely helpful- responded immediately and provided step by step instructions. Refunded immediately also. Fantastic service - thank you!

Hayley V was helpful, professional and a pleasure to speak with. She’s a credit to Waterstones.

I love ordering books from Waterstones and popping into the shops. Books are always of great quality and the staff are very friendly, plus their reward scheme is great!

I love ordering specific books from Waterstones, the UK covers are some of the best. I specifically ordered the full set of Brandon Sanderson's Skyward series. All of them got delivered with no issues except the first book, Skyward. You wouldn't notice unless it is opened, but the title pages were glued underneath the inside cover, it ended up fully ripping the tops of the first few pages when pulled apart. This probably happened when the book was made, no fault of Waterstones. But upon sending in my damage request with pictures, the CSR (Alyssa) helped me immediately and apologized. A replacement book was sent out ASAP. Excellent customer service. All of my experiences with Waterstones have been wonderful! And shipping is always fast!

They were great sorting out the problem I had very fast response from them great customer service can’t ask for better service

Customer Service - Lisa, in my case - very helpful and pleasant.

Had a great customer service experience.
Lisa was quick to help when i forgot to input my payment information which ensured i got my very sought after book that i got in the presale :)

Excellent service due to due to my own error Waterstone sorted the problem efficiently and well executed