Watch Shop Reviews 

I have returned a watch as it was faulty, I followed all of the advice on the website, I was advised by someone on the customer service team that they had no more in stock and that I would be refunded. I returned the watch and requested to be reimbursed the postage costs as the watch was faulty. 13 days later I sought an update as I had heard nothing from them, even though the website states they will let you know once they receive the watch. I was told they had received the watch, and after doing some tests they said the watch wasn’t faulty but they would issue a refund. I have requested that the watch is returned to me if it isn’t faulty. It’s been over 3 weeks and I still don’t have the watch or a refund. I’ve spoken to the customer service team and allowed the stated time frames, I’ve requested a supervisor call back (hasn’t happened) and I’ve requested an explanation of what is causing the delay a number of times. Finally, this morning, Charlotte on the customer service team advised the delay was due to managers going through orders that were placed before Fraser Group took over! A very poor excuse indeed, considering they took over in January and my order was placed in March. I cannot for the life in me understand what the delay is, all they need to do is return the watch or issue a refund! Had Charlotte been helpful and not replied with a rude, frustrated email, this negative review wouldn’t be here. Maybe a good coaching point for Charlotte’s TL and maybe now the people in charge may give the customer service team a jump start to resolve my problem!

I have returned the order two weeks ago still no refund. Ignoring my emails. Avoid!!!

Update: I have reached out and you ignoring my emails.

Bought watch for son's 21st in May 23. Returned at start of Dec 23 with fault. Late Jan 24 asked for progress of repair, reply was 'I can see that on the screenshot you are returning a shoe item'. Over 4 months now waiting, lost patience. Asked for refund by today....nothing received, last recourse small claims court.
Order number is WSGB00114794443
In regards to having no contact details,
please note that I've counted at least 16 emails in my inbox regarding this matter.

Ordered a necklace and bracelet on Friday was in the door by Tuesday, very happy with my order. Will order again

My advice is to avoid, purchased watch and lost within Evri somewhere very lack in support after contacting through Facebook offered little resolution. Finally offered refund as apparently that watch was the last in stock. No refund confirmation recieved so raised a back charge through credit card company.

I returned the watch to their warehouse with my own cost. It returned 5th April to their warehouse. But no refund after 17 days. Unbelievable poor customer service. Be aware of this company.

Great place to get a start watch, fair prices

Shameful they sent a watch was was not in working order in December I bought it as a present my uncle adjusted the metal bracelet and because of this an item in non working conditions I was not able to return so they advice to repair here I am after 4 months waiting for it to be repaired.

Ps: it is a solar watch so we noticed only after a few days that only work when it is under light and it does not charge otherwise we would not of even adjust the bracelet.

Joke of a company pis* takers

Absolutely awful, would never use again or recommend. Customer service virtually non existent. Had ordered a Watch and it arrived but was not as expected size wise, the dimensions were not accurate. Have spent 2 weeks trying to return it but the process is made so difficult. Customer services have been of no help. I am used to ordering online and am shocked at how ridiculous this company have made things. Avoid at all costs!!!!

Paid for next day delivery, received an email saying its dispatched three days later no watch!

Phone number doesn’t work, help chat on the website is useless!

Very very disappointing

Poor service, watch got lost by Evri and phone lines don’t work! Tried to use web chat but couldn’t find my order but instead was asking me if a £5 ring was my order! When I purchased a watch for £245.

Worst experience ever buying anything online. Guys ho for some better options in the market. Delivery is late. No response from the team.

Bought a watch from Watch Shop in 2023 for my son and had a seamless experience so purchased another for myself on 28th February this year.

However the plastic from the strap has come off. I’ve owned the watch for 40 days and it is already in need of a new strap due to a fault.

Having contacted customer service they refused to help as it is over their 30 day return policy - even though it is clearly faulty.

This was not a cheap watch so I’m very disappointed and dissatisfied and would err caution when buying a watch from here.

No after sales customer service. I ordered a watch and now they are saying that its lost by delivery after a week.

Excellent watch delivered next day. The quality of the watch is out of this world. Really happy with all the servie provided from start to finish

Excellent watch, arrived very quickly, a real good gem of a find here.

My expensive watch that was purchased by my 3 sons for my 75th Birthday has been at the authorised repair shop (Tick King) since early December 2023. I am unable to contact anybody at Watch Shop or their repair centre Tick King. I would advise against buying from Watch Shop as they do not

Yes, I have purchased a couple of watches from here in the past, but now I spend a little more time researching prices, and have found I can purchase the exact same watch elsewhere for considerably less, and free shipping. So why would I purchase a £95 watch from (Watch Shop) and be charged £4.99 postage, when I can get the EXACT same watch for £71 and FREE postage ? …. To be honest, I think my days of being loyal have expired, I can’t see myself shopping here anymore.

I purchased a Depth Charge watch from this company back in December 2021, Depth Charge is advertised as exclusively sold by this company.
After purchase i completed a review of the watch at the request of the watch shop and was lucky enough to get my purchase price refunded and the watch for free, based on my review.
The watch was not a daily wearer and was probably worn once a month, without issue.
However the watch has now developed a fault whereby the pin will not be pulled out to allow winding or adjustment of the time, it is just out of its 2yr guarantee.
I contacted the watch shop and the response was prompt, but the reply was pretty much the watch is out of guarantee and its now my responsibility to repair, OK i understand that they are under no legal obligation to repair or replace the watch.
In summary....the company has no flexibility around faulty products, so if you want to buy there " exclusive " brand which will become faulty after just over 2yrs of very minimum wear then this is the company to purchase from. Only glad that i am not at a financial loss but please give careful consideration if you want to part with your money on this brand.... maybe consider a much more reputable brand and a company that offer some degree of after sales service.

This company is an absolute scam . I returned an item within the specified return policy and they refused a refund of an item I did not want , because I was unhappy with it. Stuart was absolutely unhelpful , they have terrible customer service and there is no way to contact them other than email .

Worst online customer experience.