This was one of the easiest and quickest deliveries, I have ever received, when purchasing a watch. They are legit and beautiful! Thanks!!
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Can only recommend Whatch Outz. Reasonable price, great service overall. Delivery took 8-9 days to Europe. Will buy again someday. Little disappointment with 6R35 accuracy - minus 50sec per day. But a... See more
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In this universe trust is key. This company and Kingsley in particular are top notch. He and the company are about solutions. I bought a rare GS asia edition sight unseen and through various tria... See more
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WATCHOUTZ refunded my money due to a defective watch. Email correspondence was timely on a 24 hour cycle. Be prepared to follow exact return instructions, save shipping receipts, take photo of addre... See more
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Company details
Written by the company
At WatchOutz.com, we’ve proudly served watch enthusiasts locally in Hong Kong and worldwide for over 13 years, specializing in authentic Japanese timepieces and accessories. Our passion for the artistry and precision of brands like Grand Seiko, Seiko, Casio, G-Shock, Citizen, Orient Star, and Credor drives everything we do. As trusted experts, we guarantee 100% genuine and brand new products complete with warranties and original packaging. Whether you're an avid horology collector or taking your first step into the world of Japanese watches, our dedicated team ensures a seamless shopping experience with personalized customer care every step of the way. Our mission is to make your watch-buying journey memorable and stress-free by providing an outstanding selection, competitive pricing, and reliable global shipping through our trusted partner, FedEx Thanks to our partnership with FedEx Priority Services, we deliver globally with speed and reliability—even through challenging times. Don’t just take our word for it—check out the glowing reviews from our happy customers on Trustpilot! Discover the dedication, craftsmanship, value, and exceptional service that make us unique. At WatchOutz.com, we’re more than just a retailer—we’re a community of passionate watch enthusiasts inspired by the artistry and innovation of Japanese watchmaking. WatchOutz.com: where timeless elegance meets a heartfelt commitment to you.
Contact info
Shop 10B, G/F National Court, 242 Nathan Road, Jordan, Kowloon, Hong Kong, 999100, Hong Kong, Hong Kong
- +852 2730 8302
- cs@watchoutz.com
- www.watchoutz.com
4.8
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The watch is beautiful
The watch is beautiful. The process was painless and quick. Only reason I’m not giving five stars is it would’ve been nice had they calculated approximate customs and duties fees before they shipped. I had to find out after I had received the package but not watchoutz fault necessarily.
12 November 2025
Reply from Watch Outz International
Thank you so much for sharing your experience with us! We’re delighted to hear that you found the watch beautiful and that the ordering process was smooth and quick. Your kind words mean a lot to our team, and we truly appreciate the time you took to leave this feedback.
We’re always striving to provide the best service possible, and it’s wonderful to know that your watch reached you safely and met your expectations. We hope it brings you joy every time you wear it.
Thank you again for choosing WatchOutz — we look forward to serving you in the future and helping you discover more timepieces that you’ll love.
The WatchOutz Team
Trust company😎
I'd like to share my opinion about Watchoutz. I'm very impressed with the professionalism of this company. Very fast contact, max. the next day. I'm from Poland, but I live in Germany. At the time, I contacted them from both places.
The package was very well packaged, there was no chance of even the slightest scratch or moisture. I was shocked because it arrived very quickly, despite problems with customs. I was asked to pay twice at customs. This issue was also quickly resolved. Delivery time was about a week and a half.
One of my biggest dreams has come true. I highly recommend Watchoutz if you like collector's editions of G Shock. Best regards.10/10
18 November 2025
Unprompted review
Reply from Watch Outz International
Thank you so much for sharing your experience with WatchOutz and for your incredible 5‑star review. We are truly honored by your kind words and delighted to know that your dream timepiece arrived safely and quickly, even with the extra steps at Customs.
It means the world to us that you appreciated our communication and packaging — we always strive to ensure every collector’s watch reaches its new owner in perfect condition. We’re especially glad that we could resolve the issue so you could enjoy your G‑Shock without worry.
Your recommendation and trust inspire us to keep delivering the highest level of service to collectors worldwide. We’re thrilled to have you as part of the WatchOutz community, and we look forward to helping you discover more special editions in the future.
With gratitude and best regards, The WatchOutz Team
Purchasing a watch from Watch Outz is…
Purchasing a watch from Watch Outz is extremely easy experience. The were great about keeping me informed. I highly recommend them.
30 October 2025
Reply from Watch Outz International
Thank you so much for your wonderful 5‑star review! We’re thrilled to hear that your experience with WatchOutz was smooth and enjoyable. Keeping our customers informed every step of the way is something we take great pride in, and it means a lot to know that it made a difference for you. Your recommendation inspires us to continue delivering exceptional service and authentic Japanese timepieces to collectors worldwide. We look forward to helping you find your next horology treasure!
Great customer service and fast…
Great customer service and fast response time to questions.
20 October 2025
Reply from Watch Outz International
Thank you so much for taking the time to leave us a 5‑star review. We’re truly grateful for your kind words and happy to hear our team’s quick responses made your experience smooth and reassuring.
Your trust means a great deal to us — it’s the reason we strive to be prompt, clear, and helpful every step of the way. If there’s ever anything more we can do for you, whether it’s product advice, shipping updates, or after‑sales support, please don’t hesitate to reach out.
Warmest thanks again for choosing WatchOutz. We look forward to serving you again soon.
Highly recommended!
Excellent communication, fast shipping to the USA, secure packaging. A pleasure to do business with!
17 October 2025
Reply from Watch Outz International
Thank you so much for your kind words and support! We’re delighted to hear that you had a smooth experience from communication to delivery, and that everything arrived safely. It was truly a pleasure serving you, and we look forward to welcoming you back to WatchOutz again soon!
Excellent customer service
Excellent customer service. There was an issue with FedEx and the paperwork. I contacted Watch Outz and they took care of it right away. My order arrived quickly. Very happy with my purchase. The watch was exactly as described.
17 October 2025
Reply from Watch Outz International
Thank you so much for your kind words and wonderful feedback! We’re truly grateful for your support and thrilled to hear that everything was resolved smoothly and that your watch arrived just as expected. It means a lot to us that you’re happy with your purchase — we always strive to deliver a seamless experience from start to finish.
Thanks again for being part of the WatchOutz family. We look forward to serving you again soon!
Offered a pre-order on a limited…
Offered a pre-order on a limited edition back to the future Casio timepiece, received confirmation email and funds were then held in escrow. Received an email telling me they are trying to source the piece so had no confirmed allocated stock. If I am offered a pre-order, it needs to be against confirmed available stock even if it means waiting that is fine but no in the hope of securing stock. They have now refunded me (which I did not ask for) and I am throughly dissapointed as I believed I had secured this piece.
22 October 2025
Unprompted review
Reply from Watch Outz International
We genuinely understand your disappointment and regret that we were unable to fulfill your preorder. Our team has made every effort to communicate transparently and resolve your concerns promptly, including providing clear explanations and taking immediate action.
That said, we kindly ask that all communication remain respectful. While we are committed to supporting every customer with care and integrity, repeated accusations do not reflect the values we uphold and may hinder constructive resolution.
Following a thorough internal review, we believe your concerns have been addressed in full, and the most appropriate solution has been provided. At this point, we consider the matter concluded.
Please note that all of our policies and terms are clearly outlined on our website, including details regarding preorder processing, payment handling, and cancellation procedures.
At WatchOutz, we remain dedicated to delivering exceptional service and authentic products to our valued community. As one of Hong Kong’s leading Japanese watch retailers with a physical storefront, we proudly offer fast, secure international shipping and a curated selection of genuine Japanese timepieces — backed by over 13 years of trusted service both locally and globally.
I appreciate your understanding.
WatchOutz Team
WatchOutz.com — Elevate your wrist game!
Reliable and I have continued to order…
Reliable and I have continued to order from you and will continue because you’re so efficient and trustworthy
10 October 2025
Reply from Watch Outz International
Your kind words truly mean the world to us. Knowing that you continue to choose WatchOutz because of our reliability and service is the greatest compliment we could receive.
Thank you for your unwavering trust and support — it’s customers like you who inspire us to keep doing what we love, and to always strive for excellence.
We’re honored to be part of your watch journey, and we look forward to serving you again soon!
Good service
9 September 2025
Reply from Watch Outz International
Thank you for your kind words! We’re thrilled to hear you had a positive experience. Providing great service is what we strive for every day, and it’s wonderful to know it made a difference.
Looking forward to welcoming you back again soon!
Great customer service!
5 September 2025
Reply from Watch Outz International
Thank you so much for your kind words! We're truly grateful for your support and thrilled to hear you had a great experience with us. At WatchOutz, we’re passionate about delivering not just exceptional timepieces, but also exceptional service. Looking forward to serving you again soon!
Awesome watch and service
Awesome watch, great communications, and professional staff. Great company to work with.
12 September 2025
Reply from Watch Outz International
Thank you so much for your wonderful feedback! We’re truly grateful for your kind words and thrilled to hear you had a great experience with us. It’s our mission to deliver not just exceptional timepieces, but also the kind of service that makes every moment memorable.
Your support means the world to us — we look forward to helping you discover your next favorite watch soon!
Prompt Delivery
Prompt Delivery, quality product as described. Communicated throughout to know what to expect.
10 September 2025
Reply from Watch Outz International
Thank you so much for the kind words! We’re thrilled to hear everything arrived promptly and met your expectations. It means the world to us that you appreciated the communication and quality — we work hard to make every experience smooth and memorable.
Thanks again for choosing WatchOutz.com.. We’re always here when you’re ready for your next timepiece adventure!
JDM Seiko
This was my first experience buying a watch and they made it great. After almost getting scammed on eBay multiple times, watchoutz was able to source a rare JDM Seiko for me. They answered all my skeptical questions and even accommodated delivery to Hong Kong Disneyland where I was vacationing.
3 September 2025
Unprompted review
Reply from Watch Outz International
Thank you from the depths of our hearts for this beautiful review. It means more than words can express. Helping you find your dream watch was a true privilege, and your warmth, trust, and kindness made the experience unforgettable for us too.
You're not just a customer—you’re the kind of person who reminds us why we do what we do. We’re honored to have played a small part in your journey, and we’ll always be here whenever you need us again.
With deepest gratitude and respect, —The WatchOutz Team 🫡
Item in good condition as advertised…
Item in good condition as advertised and fast delivery
4 August 2025
Reply from Watch Outz International
Thank you so much for the fantastic 5-star review! 🌟 We're thrilled to hear the item arrived quickly and in great condition—just as expected. Your support means the world to us, and we're grateful to have you as part of the WatchOutz community. Looking forward to serving you again soon!
Fast response on the Chat option
Fast response on the Chat option. Answered my questions fast. Ordered watch, they kept me informed with every step of there process. (Picking watch, packing, shipping etc...) arrived in 4 days. Morning of the 5th day Ordered at night. Will do more business with thrm
29 July 2025
Reply from Watch Outz International
Thank you so much for your wonderful feedback and 5-star rating—we’re truly honored by your kind words!
We’re thrilled to hear that your experience with our chat support, order process, and delivery met your expectations. At WatchOutz.com, we’re committed to providing not just exceptional timepieces, but also a seamless and personalized shopping experience from start to finish.
Your satisfaction means the world to us, and your review inspires our team to keep delivering the level of service our customers deserve. We hope your new watch brings you joy for years to come!
If you ever need assistance, have questions, or simply want to explore your next favorite piece, we’re always here for you.
Great communication and response time
Was looking for an LE and found it through Watch Outz. Very quick to respond and great communication.
2 July 2025
Reply from Watch Outz International
🕰️ Thank you so much for your wonderful 5-star review! We're absolutely delighted you found the limited edition you were seeking—it's always a special moment when a true collector connects with the piece they've been hunting for.
Your kind words about our prompt communication and service mean a great deal to us. At WatchOutz.com, we strive to create a seamless and satisfying experience for every enthusiast who shares our passion for fine timekeeping.
We’re honored to be part of your horological journey and hope your new acquisition brings you lasting joy. If you're ever on the lookout for your next grail, you know where to find us.
⌚ With heartfelt gratitude, The Watch Outz Team
Easy 5 stars
Easy 5 stars. Bought the watch a Wednesday and received it on Monday. The watch was shipped from HK to the U.S in excellent packaging. The communication was fast and excellent. I will def do business with this company if the opportunity presents itself.
2 July 2025
Unprompted review
Reply from Watch Outz International
We're genuinely thankful for your kind words. It means a lot to know you're happy with your watch and that everything arrived smoothly. At WatchOutz.com, we're always working to make your experience as seamless as possible. Your trust truly means everything to us, and we’re grateful you chose us. Looking forward to serving you again soon.
Great experience
Received the watch in less than a week, super fast shipping and very well packaged. Watch was certified and set to the local date and time when it arrived. Great communication, would definitely purchase from again. All around great experience.
25 June 2025
Unprompted review
Reply from Watch Outz International
Thank you so much for the amazing 5-star review—it truly means the world to us at Watch Outz!
Your support, kindness, and enthusiasm are what keep us going. Knowing that our service made a lasting impression makes every moment worthwhile. We pour our passion into every piece we curate, so it’s incredibly rewarding to see it reflected in your experience.
Whether you're on the hunt for your next dream piece or simply want to chat about all things horology, we’re always here to share the excitement. Your trust and encouragement inspire us every day.
Thanks again for being part of the Watch Outz community—we can’t wait to serve you again soon. Until then, stay sharp and keep enjoying those wrist moments!
Ordered this limited edition watch for…
Ordered this limited edition watch for my husband’s birthday. It arrived right on time and in perfect condition. The quality is excellent. I’m really happy with the whole experience and will definitely recommend this website to friends!
2 June 2025
Reply from Watch Outz International
Thank you so much for the incredible 5-star review! Your kind words truly made our day here at Watch Outz. We're beyond grateful to have your trust and support—it's watch lovers like you who keep our gears turning and our passion ticking strong.
Every timepiece we curate is chosen with care, and it means the world to know that our service resonated with you. If you’re ever eyeing your next grail, or just feel like talking watches, don’t hesitate to reach out. We’re always happy to help match you with something special.
Thanks again for being part of our journey—your enthusiasm reminds us why we do what we do. Stay stylish, stay inspired, and we look forward to connecting again soon!
Reply from Watch Outz International
Your satisfaction is what drives us! Knowing that you love your watch and that our delivery went above and beyond makes our day. We’re all about providing a seamless experience, and earning your trust is the ultimate reward. A huge thank you for choosing WatchOutz.com—we truly appreciate your support and can't wait to serve you again!
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