Warrantywise Reviews 

Once again great work from warranty wise and the gentleman behind my assessment NASSER whom take care of my process on my VW Golf GTD..
Carry on at this level

Morgan made all arrangements quickly. The garage was able to quickly carry out the repair.

I found Lucy very helpful with my enquiry about my cover .she explained everything to me and put my mind at ease.and also explained what happened when my cover was ready to be renewed. So a very big thank you to Lucy.

Jack was very helpful, knowledgeable and gave great service.

Stuart Hall was really friendly and helpful and talked me through the repair process 😄

EU66LZS
Katie-Leigh was very helpful, and she had all the answers to every question I had. she made it feel like I was on a face-to-face chat with someone I knew.

Amy was really helpful and knowledgeable straight to the point exactly what you need in times like this. Keep up the good work 👍

⭐⭐⭐⭐⭐ **5-Star Service – Absolutely Outstanding!**

I cannot praise Senior Team Leader Angela highly enough for the excellent assistance she provided in resolving an issue with the warranty claim for my daughter’s Ford Fiesta.

From the very beginning, Angela’s communication was outstanding. She was professional, helpful and understanding, and kept us informed throughout the process. The issue was dealt with quickly and efficiently, initially through the chat service and then with a follow-up phone call, which made the whole experience feel personal and reassuring.

Angela went above and beyond to get the matter resolved, and the level of customer service was genuinely **110%**. What could have been a stressful and frustrating situation was handled smoothly and professionally.

A huge thank you to Angela and the team. Based on this experience, I would highly recommend this company to anyone. **Excellent communication, excellent customer service and a fantastic outcome!**

Waste of money, do not pay out on components that are clearly advertised in their policy document. Do not give an explanation as to why not. Total scammers.

Staff are very polite and friendly. They explain things clearly and find an affordable price plan for your vehicle. Warranty wise are very good, would highly recommend.

I cannot recommend this company highly enough.

From tailored plans, easy claims process and best in class mechanical cover.

After a change in circumstance, I can now also testify to the excellent care of both the company and staff working there.

Today, I spoke with Wendy Hardwood, who assisted me with the unfortunately closure of my account. She was so friendly and helpful, that I was compelled to write this review. Thanks Wendy.

Thanks for everything WarrantyWise - I will be back soon!

Jack was really helpful explaining in detail the coverage.

I had the best experience with WarrantyWise today, my call was at 2:50pm, I was in a little pickle with my warranty on the dealer side of things and Luke made sure he saw everything through thoroughly and really helped me through all the information I needed to know, no matter how long it took and made sure my policy was correct by following up with other departments to make sure all would go smoothly, I can’t thank him enough for the lengths he went to, which meant my car could go in for its diagnostic check as I had planned to with no delay and hopefully ready to repair soon! I was so happy that this company is full of people who want to help and support the best they can. Keep it up!

All details explained and dealt with my enquiry efficiently.

Trying to contact warrantywise and the number on the policy documents didn't exist! So a quick search and found another that worked but explained that there was a long waiting time and just cut me off ! So I tried to use their chat method and that didn't work either ! So called the phone number again and waited 30 mins in a que to be asked if I would like a call back , I agreed , unfortunately that was 2 days ago and no call back ! I spent £2700 on a warranty that doesn't seem to be accessible! Very expensive wate of time !

Angela was amazing, thank you so much she just couldn't do enough for me. She needs a pay rise She's brilliant at her job.

Dylan explained their service very thoroughly and made it easy to understand. Thank you very much!

Very easy to do very helpful

I’ve been with WarrantyWise for a good number of years. Had always previously had a positive experience with them in that time. However, over the last few years it feels as though they have significantly gone down hill; adding various loop holes and clauses that allow them to refuse you cover on components listed in your plan.

I had a repair request denied last year despite the turbo “and all moving parts” being listed. I didn’t challenge this, I accepted their reasoning and I took the £1300 repairs on the chin whilst continuing to pay them. In hindsight though, rather than continuing to pay them, I perhaps should have challenged them on it. Anyway, much to my own detriment I continued to pay them.

Lo and behold an issue cropped up (that’s listed as covered under my plan) on my new car and they’ve found a loop hole to refuse payment again. Their loop hole being “the issue is progressive” and “your car is 10 years old so we don’t provide cover on progressive issues for cars that age” - yet I was sold a plan for cars that age which included cover for the components that failed?
So the cover isn’t worth the paper it’s written on if they can claim covered components have failed “progressively” and that cover isn’t applied to vehicles that are 10 years old which they can then refuse cover on - their reasoning undermines the entire thing because they can literally say that about any mechanical part or component that’s failed. And all this after being sold this level of cover for a car they knew was over 10 years old?
Based on other user reviews, it seems this is a common tactic from the company when they get billed with an expensive repair.

It’s a dishonest loophole and I cannot reasonably recommend this company based on this reasoning.

Just seems like a con these days whereas, in the past, they were reliable and they had you covered. I’ve appealed their decision to reject payment but despite being a loyal customer for 10 years, I’ve had my appeal rejected.

They won’t be receiving money from myself ever again after this. Not only have they lost a long term customer (who would have remained a life time customer) but they’ve also lost future customers - because I used to rave about this company and recommend them to everyone. Won’t be doing that anymore and I’ll instead be advising people to steer clear.

And this isn’t about them simply denying me. They have denied me in the past and I’ve accepted it. But what I’ve noticed over the last few years is that they will look for ANY loophole they can. And on this occasion, it all just feels like a con.
Speak to any garage and they’ll tell you that this company rarely pays out.

Don’t be misled by the bloated 5 star reviews that are literally just people “thanking” staff for good customer service and take your custom elsewhere, unless you want to pay £800+ a year for a cover they rarely provide.

*EDIT*
Ok so after extensive negotiations with the escalations team, I have changed my review from 1 star to 3 stars.

The reason I have changed to 3 stars is because all of the above I have outlined remains true, however warrantywise (as a show of good faith) agreed to contribute part of the funds towards the repair. However rather than a payment to myself, they have knocked the agreed amount of my plan total. Meaning I pay nothing to them for 5 months and, from there, payments will resume as a significantly lower rate for the remaining 5 months on the plan.

Therefore. It would be unreasonable of me to still only give them 1 star when they have actively worked with me to come to an amicable resolution with this disputed issue.

This is my first experience using Warrantywise. I rang with a query regarding my cover and I can honestly say the customer service advisor Ashleigh was fantastic. She fully explained the process of making a claim and forwarded all documentation I require to proceed with my repair. I would recommend this provider for any motoring warranties you may require.