Warranty Assist Reviews 

Good customer service... supporting me to get claim processed. Once completed will move to 5 star... :-)

Great service been using them from more then 10 years and they are great warranty company look after our customer . Specially Top guy mike hall always helping us in claims or any issues.Top Man

My case has been dealt with by Dan Garcia and he has been a pleasure to deal with, his professionalism and knowledge has been top notch.

I couldn’t have had a worse experience with my warranty. Everyone I’ve spoke to here is CLUELESS.

Had an issue but once the right person was involved the matter was cleared up with no hassle and very professionally.

Very polite respectful people who helped me solve my car issues perfectly, there responses were always available when needed too. Great business and workers

Update on my previous negative review which I apologise to Warranty Assist.Just received a call from one of their advisors who explained the situation that my air con was not covered in the three month warranty so totally my fault for not reading the documents and the lovely gentleman said they will try to work something out once I get it diagnosed so once again many apologies to Warranty Assist.

After a diagnostic ran on my vehicle the fault was deemed to be outside the limits of what the warranty would be able to cover and was left looking at a sizable financial struggle to have my car fixed, Then I received a call from Dane Walters who advised himself and colleague Mike had reviewed my claim and kindly offered a contribution towards my repairs which is gratefully received. Thank you for going the extra mile

Ryan from the Repairs Team was very professional, helpful and responsive throughout my claim. He took the time to explain the warranty terms clearly, answered all of my questions, and kept me updated throughout the process. His communication was excellent, and he made the process much easier to understand. Thank you for your excellent customer service.

EXTREME FINANCIAL DAMAGE & TOTAL SCAM! STAY AWAY FROM WARRANTY ASSIST!
​Absolutely the worst warranty company in the UK. A total money trap! They take your money instantly, but when a major breakdown happens, they stall and ignore you until you are completely ruined.
​My Nissan Qashqai (Reg: SJ16OYP) suffered a sudden gearbox breakdown on 25th May 2026 under a premium Gold Cover policy (Warranty No: 27997131, Ticket ID: 70414).

​For 3 MONTHS, Warranty Assist did absolutely nothing. They ignored emails, refused to provide an approved garage, and dragged out the process despite receiving official specialist diagnostic reports and quotes proving a major mechanical gearbox failure.
​THE RESULT OF THEIR INACTION:
Because they left me stranded without a car for nearly 3 months and refused to honor their policy, I was forced to sell my £5,000 car for just £2,400 at a massive loss, on top of paying diagnostic fees out of my own pocket.
​Customer Success Manager (Dane Walters) reached out asking me to remove my review in exchange for looking into the issue, yet they continued to stall until I was forced to sell the vehicle at a huge loss.
​Do NOT trust Warranty Assist. They will take your premium and leave you thousands of pounds out of pocket. I am now taking full legal action through the Small Claims Court and Trading Standards. AVOID AT ALL COSTS!

Where do I start?

We took out a premium warranty to cover our Volvo, expecting it to give us peace of mind. Unfortunately, our experience has been extremely disappointing.

The first issue was with the ERC, which needed replacing. We were told it wasn't covered because it wasn't classed as a "transmission component"even though an ERC is part of the transmission system. That made no sense to us.

We then had another issue with the car. When I called to check whether it would be covered, no one could give me a straight answer. Instead, I had to complete a lengthy claim form and wait for a response, only to be told that this repair wasn't covered either.

After paying for the premium level of cover, the warranty has proved to be virtually useless. Based on our experience, I would not recommend this company.

Dan was 10/10. Went above and beyond to help me

Not worth the money absolutely pointless.

Absolutely faultless service from Ryan, great communication, clear information and a genuinely nice person to have look after me.

After initially feeling disappointed with the outcome of my claim, Warranty Assist has since reviewed the matter and the issue has now been resolved.

There was a misunderstanding around the claim, but the issue was resolved after I spoke with the team. I understand that Dan Garcia, the account manager, was involved in resolving this, and I appreciate his help with this.

The complaint was handled professionally and a positive resolution was reached. Based on the support I have now received, I would be happy to recommend Warranty Assist to friends and family.

Thank you again to Dan Garcia and the team for their assistance.

Thanks to Adam and Dane for sorting my claim quickly. New alternator is in and running, and got my car back! Polite and friendly staff, communication is good throughout the process, cheers guys.

I am happy to admit when I am wrong and my review below was based on the believe that no communication was forth coming from Warranty Assist when in fact they were working with the supplying car dealer unbeknown to me. Following my review an employee of Warranty Assist Dan Garcia contacted me on a number of occasions and was relentless in his quest to have me fully understand that our frustrations were not all of Warranty Assists doing and whilst there were some breakdowns in communications, on the whole responses by and large were forthcoming, so I accept that my initial review was to an extent incorrect.

After writing the review below Warranty Assist quickly reached out for further details so that they apparently could respond to our claims that we have been totally ignored I immediately sent them further information including the policy number and guess what ? we’ve been completely ignored and today the useless policy expires !! Maybe they’re Accepting our review

Warranty Assist is not worth the paper it is written on We bought a used car that developed faults within the first 2 months and whilst they were quick to initially respond instructing us to first have a diagnostic check and report back, we paid for the diagnostic check as every garage we spoke to, wouldn’t entertain dealing with Warranty Assist who then ignored us completely, our emails remained unanswered as they still do nearly 6 months on. Today we have received a reminder that their cover is about to expire which they say will leave us exposed !! This is no more than a dangling carrot offered by motor traders trying to sweeten a deal, it is completely worthless and useless

I won’t recommend to anyone totally unprofessional company

Had to make a claim and the process was very simple, the company kept me informed every step of the way, very pleased would definitely recommend.

Great communication, very helpful , extremely fair. Adam was very knowledgeable and friendly.