Stay away from them
We moved into our new flat on Friday and for very next day, Saturday, Wardrobe Magic was invited for consultation. We needed fitted wardrobe badly because we did not have any storage for our clothes.
Our first meeting with Wardrobe Magic went pretty smoothly, Andy, who represented company, arrived on time, collected all requirements, made drawings and we straight away agreed on the price and time line. The main reason why we did not look any further was promised timeline, Andy promised us to deliver in full by end of June 2016, but also he indicated that possibly everything will be done by 15th.
The agreement was the following:
We make first payment to start manufacturing of required materials
We make second payment to get all required materials delivered to our property
Wardrobe Magic completes installation in full
After inspection and quality check we make final payment
We received a call from Wardrobe Magic next Monday and made our first payment. After payment was made, we received confirmation that was saying that promised delivery date was only provisional date. We noticed that, but did not get worried, everything was going pretty smoothly and what we could do - first payment was made and first ever documentation we only received after that payment.
We have been promised that all materials will be delivered on certain date and before that date we were asked to make a second payment, which we did. Day before promised material delivery date I chased them and been told that doors were damaged and everything will be delivered within 10 days. At the best we were looking first-second week of July instead of agreed end of June. Everything could happened and we agreed to wait. In 10 days I had chased Wardrobe Magic again and been told that delivery will take another week or so... I mentioned that this is not what we agreed, we agreed installation to be completed by end of the June and now we were looking into getting everything in third week of July or so. Wardrobe Magic replied saying that nothing like that was promised and end of June was only provisional date. We had heated discussion, but what we could I do, we had to wait.
In a few days they indicated that everything has arrived and we needed to put in writing that final payment will be made in full. We said that we will not promise them anything until they deliver what we paid for - since we made two payments all materials had to be delivered without any questions and further demands. After that they refused to deliver materials that we paid for and demanded a final payment that by initial agreement had to be made after completion. After another round of heated discussions Andy said the following:
"We did not agree how the installation should proceed. We agreed on the 40%, 40% and 20% payment requirements, which were the only pre-requirements (as you describe them) that were discussed." According to the Andy, we only agreed to make payments and even that was not enough. He says that payments are only pre-requirements and what is the full list of requirement only Andy knows.
As I said, we needed our wardrobe badly, but Wardrobe Magic treatment was despicable and we did not have any believe that they will deliver anything even if final payment was made.
Why they could do this to us? They did not give us any paperwork, contract or written agreement. Once they received money, they can tell you anything they want...
Stay away from them, do not trust their false promises, unless they are written and signed. If you decided to take a risk, pay only with credit card(instead of taking them to court we decided to claim from credit card company).
If you have been treated as us and paid with cash - take them to the court and report to the trading standards. By law they must provide a contract with their terms and condition and cooling off period. You should be able easily win court hearing. But if you can, stay away!