WAM Homecenter Reviews 5

Ordered a tankless water heater for about $400 less than the competition. shipped same day and arrived in 3 days via UPS! I needed some venting (didnt know that i needed prior to ordering) and Customer service (thanks Kate!) helped me find the right parts. WAM was great! Thanks!

Placed order on 4/13/2011 to be received within 7 days. Has not arrived. No notification of backorder or reason for delay, even though website says they will give immediate notification. No response to emails although website says response within one business day. Not able to get through telephonically. Very poor customer service. Will not use again.

I had been looking for a specific ceiling fan and found it for the lowest price on WAM Home Center. I read a few negative reviews on this site mixed in with many positive ones. Knowing that nothing is perfect, I decided to give WAM a chance to prove themselves worthy of my business. I called customer service to see if the product was in stock and a very courteous gentleman told me it was. I asked him if it was a return or open box item because the price was so low. He assured me it was brand new. I ordered the fan and the next day received an email telling me the fan had shipped and provided a FedEx tracking number. Right on schedule it was delivered in 3 days! It was brand new, in a sealed box, but when I opened the box I saw the light globe was broken. I sent an email to customer service and they immediately answered back and arranged to send me a new light globe. Now that's the way to do customer service! Thanks to WAM I saved $150 over purchasing the exact same fan elsewhere! Thank you WAM Home Center!

When I ordered items for a Nutone intercom system, there was no indication any of them were on back order. After I paid, then I got an email saying that the 3 speakers won't be available until April 23, two month later. I called the company and was told that I can have my other items shipped first, but have to pay $15 for shipping the speakers when they become available. I found it quite unfair, since I didn't do anything to cause this back order, why do I have to wait for the items and pay extra for their shipping? So I asked them to cancel the order. They did, but charged me a cancellation fee. How does this logic work - I run out the goods, but I won't tell you until you hand me the money, then I charge you if you decide you can not wait and want to buy from someone else?! Be wary of this vendor!

Great prices. Got what I ordered in factory-sealed boxes. Was able to add an item the day it shipped out and received it without a problem or any confusion. Didn't have any of my items in stock (except the one I added last minute) but if you have some time to wait you can save a lot of money.