Wallpaperdirect Reviews 44,995

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wallpaper, noting its thickness and vibrant colors. Many appreciate the extensive selection available and the ease of ordering, often highlighting the helpful sample service. The delivery service is frequently described as fast, efficient, and well-packaged, with orders arriving promptly and in perfect condition. However, some customers experienced issues with damaged rolls or delays in delivery due to items being out of stock after purchase. A few also mentioned difficulties with the wallpaper disintegrating when using certain pastes or finding that the address was incorrect for returns.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the beautiful... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the paper,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable service to Scotland. So pleased with all my orders so far. Great range of wallpapers, free samples and website easy to navigate. Excellent communication if there is a slight delay with the or... See more

Company replied

Rated 5 out of 5 stars

Wallpaper Direct were able to supply precisely what we wanted at a competitive price in a very timely manner. We have little doubt that when a need arises in future W.D. will be our first choice. T... See more

Company replied

Rated 5 out of 5 stars

Wallpaper direct has such a great choice of paper. You will definitely find something you like, at all price points. Fast delivery well packaged too. The company does it's level best to ensure batch n... See more

Company replied

Rated 5 out of 5 stars

The site has a very wide range of wallpaper designs across a range of prices. In recent years we have bought 3 high quality murals from the site and all look stunning. Ordering and delivery is straigh... See more

Company replied


Company details

  1. Interior Designer

Written by the company

The Interior Experts. Bringing you the widest selection of wallpaper online, with a design for any style or personality. Wallpaperdirect has been making walls happy since 1999 and our parent company are holders of the English Royal Warrant.


Contact info

4.8

Excellent

TrustScore 5 out of 5

45K reviews

5-star
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Rated 5 out of 5 stars

Beautiful wallpaper.

Beautiful wallpaper. Great price!
Delivered when expected.
Ten out of ten!

20 January 2026
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Reply from Wallpaperdirect

We love to receive this kind of review! Thank you for sharing your positive comments! We appreciate your business and we hope to see you again soon!

Rated 5 out of 5 stars

The wallpaper arrived promptly and well…

The wallpaper arrived promptly and well packed. it was in good condition and as advertised.

16 January 2026
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Reply from Wallpaperdirect

Thank you Carol for sharing your positive comments. We hope you will enjoy the Woodland Chorus wallpaper for a long time! The design is so nice and a Wallpaperdirect team favorite! Thank you for your order!

Rated 5 out of 5 stars

Quick delivery

Good choice of wallpaper and quick delivery

31 January 2026
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Reply from Wallpaperdirect

Thank you Jennifer. The Cow Parsley must look so lovely in the Metallic Rose Gold and grey! Thank you for sharing your feedback and for shopping with us!

Rated 5 out of 5 stars

Order was delivered promptly and well…

Order was delivered promptly and well packaged. Quality of wallpaper was very good and at a great price

20 January 2026
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Reply from Wallpaperdirect

We appreciate your time to offer your review and feedback. Thank you for shopping with us. We hope to see you again someday!

Rated 5 out of 5 stars

Great choice if wallpapers

Great choice if wallpapers, samples sent quickly, made choosing easy.

19 January 2026
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Reply from Wallpaperdirect

Thank you Jane. We love your choice of the Vida! We hope you will be very happy with your new wallpaper for many years to come. Thank you for your business!

Rated 5 out of 5 stars

Arrived on time

Arrived on time. The wallpaper was very sticky so when applied on to surface it didn’t start coming away

2 February 2026
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Reply from Wallpaperdirect

Thank you Janice! We appreciate your time to offer your review. We hope we have the opportunity to work with you again next time our are looking for wallpaper!

Rated 5 out of 5 stars

Very efficient and fast

Very efficient and fast. Would recommend. Delivery box had been slightly damaged. Did not damage wallpaper inside. All good.

19 January 2026
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Reply from Wallpaperdirect

Thank you Marilyn for sharing your experience. We hope you will enjoy your new wallpaper for many years to come! Thank you for shopping with us!

Rated 5 out of 5 stars

Great website, great customer service!

I love the Wallpaperdirect website filtering that works well to narrow down options of their extensive wallpaper, and especially appreciate the feature that allows me to see a full sheet of the pattern. Apparently I measured incorrectly because I was two sheets short on my initial order - I called and explained that I had an important completion deadline, and I received my second order in two days - I'm so appreciative! The wallpapering is done and looks wonderful, and I highly recommend the customer service provided by Wallpaperdirect!

29 March 2026
Unprompted review
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Reply from Wallpaperdirect

Thank you Adele! We appreciate your nice feedback and we are so happy that you are pleased with the results of your project and our service! We hope we will see you again for another decorating project!

Rated 5 out of 5 stars

Quick service

Quick service

18 January 2026
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Reply from Wallpaperdirect

Thank you Lynn for sharing your 5 star review! We hope you love your new walls with the Nautilus design!

Rated 5 out of 5 stars

Lovely wallpaper

Lovely wallpaper, very good quality and super design.

17 January 2026
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Reply from Wallpaperdirect

Thank you Frances! We love your choice of the Coral Reef! The wallpaper must look fantastic on your walls! Thank you for your order!

Rated 5 out of 5 stars

Quick service

Quick service. Great quality. Loved the results

18 January 2026
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Reply from Wallpaperdirect

Thank you Laura. We’d love to see your finished project if you want to share your results. Please feel free to share the images with us by tagging us on social @wallpaperdirect or emailing us at Social.WPD@brewers.co.uk

Rated 3 out of 5 stars

Beautiful paper but poor communication…

Beautiful paper but poor communication and slow delivery ( over 2 weeks)
I’ve had a nice response to review
The paper has gone up beautifully
I’ve used this company before and had good service .

4 February 2026
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Reply from Wallpaperdirect

We apologise that your order took a little longer to be delivered to you (10 business days) and that you are displeased with our communication. The paper is not one of our stocked items and the supplier took a little longer to get the paper to us. We appreciate your amended review and repeat business. We will look forward to seeing you again!

Rated 5 out of 5 stars

Delivery to France

We live in France, so ‘imported’ our wallpaper from the UK. Wallpaperdirect took care of all French import paperwork, taxes and duties. Delivery arrived ahead of due date. Great service - thank you.

1 February 2026
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Reply from Wallpaperdirect

You're welcome Russell! We hope we have the opportunity to work with you again next time you are looking for wallpaper. We appreciate your business!

Rated 5 out of 5 stars

Huge variety of top quality wallpapers

Huge variety of top quality wallpapers, fast shipping and great customer service!

31 January 2026
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Reply from Wallpaperdirect

Thank you Ala. We love to receive this kind of feedback. Thank you for sharing your nice comments!

Rated 5 out of 5 stars

Wallpaper Order

Easy to order, great products and quick delivery 🌟🌟🌟🌟🌟

1 February 2026
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Reply from Wallpaperdirect

Thank you Emma! We appreciate your feedback and your business!

Rated 5 out of 5 stars

Great service for the samples which…

Great service for the samples which arrived quickly and good service and quality for the order

1 February 2026
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Reply from Wallpaperdirect

Thank you for sharing your feedback on our service. We really appreciate your nice comments and your business. We hope to see you again soon!

Rated 5 out of 5 stars

Easy to use ordering system and great…

Easy to use ordering system and great delivery.
Wallpaper was well packed

30 January 2026
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Reply from Wallpaperdirect

Thank you Sue for sharing your feedback to let us know how we are doing. We hope we have the opportunity to work with you again next time you are looking for wallpaper!

Rated 5 out of 5 stars

Very happy when my wallpaper arrived

Very happy when my wallpaper arrived. There was a delay on delivery, but I was notified about this.
Quality of wallpaper was spot on. The website has easy to follow instructions on how to apply the paper, which was reasonably easy.

31 January 2026
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Reply from Wallpaperdirect

Thank you for sharing your positive comments. We hope you will enjoy your new wallpaper for many years to come!

Rated 5 out of 5 stars

Delivery was on time

Delivery was on time. Wallpaper calculator was accurate. The tips and tricks instructions were helpful. The paper and paste were superior products. I’m over the moon with the results!

1 January 2026
Wallpaperdirect logo

Reply from Wallpaperdirect

Thank you Carrie for your nice comments! We’d love to see photos of your finished project. Please feel free to share the images with us by tagging us on social @wallpaperdirect or emailing us at Social.WPD@brewers.co.uk

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