Took over three weeks to receive two tankini sets. Once received, found that the style and fit were not for me. These things happen. Attempted to return the items following their stated process, and... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
DO NOT ORDER! Still haven't received product and have only a couple of broken English emails just thanking me for being patient and understanding. Neither of which I am at this point. I found multipl... See more
Company replied
The product was order June 23, 2025. I followed all the instructions, including the tracking number. Today is July 8, 2025. The tracking number is no longer valid and has been removed from the databas... See more
Company replied
I didn't realise the company is based in the USA which means returning items is much more difficult than dealing with UK companies. Good arrived in about 10 days are not very good quality, fit and ma... See more
Awful company. I cancelled my order within THREE MINUTES of placing it after realising it was a con after I hit pay. They claimed it had already been shipped. I’ve been given an unrecognisable shippin... See more
Company replied
Follow up on my previous review. Terrible company, bad product and complicated returns policy designed to ensure they keep most of your money. If you do challenge the returns policy they eventuall... See more
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I have had a dreadful experience with this company. Two costumes arrived and the sizing was very poor. When trying to get return label, I had to go through what another customer I see had also gone... See more
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The swimsuit I ordered didn’t fit me properly and had stitching hanging out of the side seam. I contacted them to start a return. They asked for multiple photos which I provided. After asking twice fo... See more
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Absolutely no tracking or email updates of the order were provided after the initial packing label was “prepared.” That label was out of Chicago however I’m confident the products are from China. I ev... See more
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One star because zero isn’t an option. Poor quality and fitting swimsuit. Tried to return and was told return is to US and very expensive and difficult to arrange so offer was to keep the useless... See more
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I would give 0 if there was an Option. Placed an order on 15th July and paid extra for “express delivery”. It’s now 25th July and order still not received. I’ve requested a full refund and of the del... See more
Company replied
Tankini tops not long enough in body, or bottoms not high enough I. E so midriff shows, I'm not long in body. Bust support not true to size. Logistics needs to be sorted as updates not given until... See more
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Be careful ordering anything from the company. I ordered and paid for two swimsuits and received only one suit. Multiple emails went unanswered and there is no customer service number to contact them.... See more
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I am still awaiting for my costume to arrive. Despite sending a number of emails still no response. I think if the parcel arrives it will be too late to take away on holiday. Wish I had read the rev... See more
Company replied
This company is horrible!!! I found this company on Amazon and thought I was ordering product through a reputable Amazon vendor. Same story as all the other customer reviews. They won't give you the... See more
Company replied
Horrible experience, the company is fraud, do not buy anything from them, it’s been over a month and I’m still waiting for my delivery, they havnt even shipped and no one is responding to any of the e... See more
Please always try to check the return policy before ordering from scammers. Absolutely gutted that I got lured in by this company, purchasing 5 costumes and being stuck with them, after being given i... See more
Company replied
This company has the worst customer service I have ever experienced! I never write reviews but in this case I am because people need to know how terrible the customer service is. The process to return... See more
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I had ordered two of same suit for sizing. They arrived crumpled up in a small bag with no real info on outside and No packing list on inside. Suit with NO attached labels and no protection liner... See more
Company replied
Great customer service. Due to my incompetence I thought parcel had not been delivered but I had made error on delivery address. Couldn't be more pleased with my 2 costumes. Great quality, lovely d... See more
Company replied
My swimsuit was delivered well within the expected time. I had a query, which was answered quickly and politely. After letting the company know when I had received delivery I had an email the next day... See more
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If I could give less I would . Unfortunately I didn't come across these reviews before ordering. I paid extra for quick delivery but arrived late so were no longer required. No instructions on h... See more
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I saw good reviews for swimwear on their website and purchased one myself. The quality and finish of the item is very poor. I have spent over £35 on this swimwear which after speaking to their service... See more
Company replied
Be very careful buying from this company. Trying to return and get a refund is dreadful. They are totally dishonest. I sent one parcel back to an address they gave me on an email, I paid the pri... See more
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When I received the order it did not fit. I emailed the company asking for a return label and a full refund. I received a reply stating they did not give return labels unless I sent a picture of the... See more
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The tankini is faulty. I have requested a return address, many times. For 2 full weeks. A long series of emails, photos of the problem, problem with a ring round, photos of label, label on... See more
Company replied
If I could give no stars I would. I hate to leave a a bad review but this was such a terrible experience that I felt the need to warn others. I purchased a swimsuit and paid $23 for 3-7 day shipping.... See more
Company replied
Absolutely fraudulent company. They sent my order to an address in London and I live in the northeast of England. When contacted, they then claimed that I had made the error and had put in the w... See more
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The swim dress is so poorly made. The item arrived smelling of cigarettes?! The packaging was absolutely woeful. I did report this and I was given very little money back. I just want to warn others th... See more
If you are a UK customer proceed with caution! This company presents as if it is UK based but it is not until you wish to return items that you discover they are in the USA. In fairness the quality... See more
Company replied
Product when it finally arrived was fine, but the big issue was the logistics service provided by Walk on the Beach. I paid for express delivery and it took them the full 7 working days to reach... See more
Company replied
The item I ordered was cheap, and sizing was way off. When I tried to contact the company, I could not access the website nor the customer service email. I don't know if they have closed down or are... See more
I ordered a swimsuit from this company. I am in England. The swimsuit arrived and was a terrible fit. I emailed the company and got a long complicated response with instructions to return at my cos... See more
Company replied
This company has a UK web address. There is no indication when purchasing that the items come from the USA. The delivery was late. I purchased three swimsuits with a view to sending two back once trie... See more
Company replied
Avoid this company very misleading!!!! I have not received my package yet I payed for express shipping 3/7 days. The tracking number was sent on the 2nd July and still it’s coming up invalid. I ha... See more
Company replied
We made an order, even paid for quicker shipping given it was going to take so long. I had to chase the order, advised our holiday dates, the order didn't come before our holiday. The customer se... See more
Company replied
Excellent quality, true to size. Very pleased with costumes I ordered. Tracking is good but prepared to wait a three weeks if ordering from UK.
Company replied
As some of the other reviews - the returns service is awful. I picked the company over others as it had a UK address so I assumed that returns would be straight forward. The long email re... See more
Company replied
I bought three swimming costumes. The material was really thin, the stitching really poor and they looked nothing like on the website. I immediately requested a return authorisation as per the website... See more
My issues are the same as others. I didn't receive a complete order. I was unable to return items and although I get long emails back from them, there is absolutely no follow through. This company is... See more
Company replied
DO NOT BUY FROM THIS COMPANY. I've already left a review for their .com company, but feel obligated to also leave one on their .co.uk company. They vet reviews on their website, which is why you only... See more
Company replied
I have ordered from them a couple of times and for the price, the swim wear is ok, until recently when I needed to exchange a size. They send endless e-mails offering alternative offers, take 20% off... See more
Terrible customer service. I need to return an item that is no longer required, rather than getting the details needed, I'm bombarded with emails that are not relevant.
Company replied
I’m starting to think I’ve been scammed. I placed my order on June 7. On June 9 I get an email saying my package was shipped. But since then, the status hasn’t changed. If I didn’t know better they “p... See more
Company replied
Do not buy from this company. I ordered three tankinis; one is a great fit, the others are much too big. Nowhere in their returns policy does it say that returns have to be sent to the USA. When I... See more
Very stubborn and unhelpful with return. Everyone needs to try on clothing or swimsuits and be able to return without a runaround ! I’d never shop here again. Suits are not that great. They keep offer... See more
Company replied
I placed an order on 23 May and still haven't received it. They said it had been dispatched to me and would be delivered by Yodel. I eventually received an e-mail saying Yodel had the parcel, however... See more
Company replied
Do not pay for expedited costs. You will not receive package for weeks. I was totally ripped off. Bought in April. Still no package after 3 weeks. Not happy. Hoping I still get my package especially i... See more
Company replied
HORRIBLE! I still have not received the refund for my returns, and everything was 100% intact with tags on, original packaging, and reboxed within hours of me receiving the box. NEVER AGAIN. Now I nee... See more
Company replied
Company details
Written by the company
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Contact info
United Kingdom
- service@walkonbeach.co.uk
- www.walkonbeach.co.uk
1.4
Bad
238 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do Not Buy From This Company
Do not buy from this company. I ordered three tankinis; one is a great fit, the others are much too big. Nowhere in their returns policy does it say that returns have to be sent to the USA. When I tried to make a return the company offered a partial refund, the % rising each time I declined their offer. Eventually I gave in, but they did not pay the refund by the agreed date. When I chased it up they refused to provide the returns address; their emails did not answer my queries; they just offered non-specific platitudes. When I persisted they did pay the agreed refund, but I was still out of pocket. This is a company to be avoided; don't risk your money by doing business with them.
14 February 2026
Unprompted review
Even one star is generous
Even one star is generous. They do not accept rerurns and try to haggle a cheap refund with you for far less than you paid. Don’t ever buy from them.
14 February 2026
Unprompted review
Horrible experience
Horrible experience, the company is fraud, do not buy anything from them, it’s been over a month and I’m still waiting for my delivery, they havnt even shipped and no one is responding to any of the emails. They are a big fraud and scam company, stay away from them and save some money.
9 January 2026
Unprompted review
The item I ordered was cheap and cannot contact the company
The item I ordered was cheap, and sizing was way off. When I tried to contact the company, I could not access the website nor the customer service email. I don't know if they have closed down or are having difficulty with their website, but I would not order from them again. I will be donating the bathing suit to a charity.
9 January 2026
Unprompted review
Terrible company
I bought three swimming costumes. The material was really thin, the stitching really poor and they looked nothing like on the website. I immediately requested a return authorisation as per the website instructions. I was told I had to pay for tracked postage to US. I tried to argue that they are in violation of UK Consumer Contracts Regulations 2013 by not disclosing their off-shore location and by refusing refund on not fit for putpose items. Then followed a long exchange of emails, in which they were offering increasing discount. I declined the offer but offered to accept a £4 deduction, the equivalent of UK return postage. Their English is incredibely poor and several months later of getting nowehere, I reached out to my bank for help. Avoid this company. It's probably a cheap slave labour production and dealing wiht them is beyond frustrating.
21 June 2025
Unprompted review
Never again
I would never, ever buy anything from them again. The products are not fit for purpose. Customer Service is dreadful. I've lost my money.
2 December 2025
Unprompted review
Beware if you need to return or exchange!
I have ordered from them a couple of times and for the price, the swim wear is ok, until recently when I needed to exchange a size. They send endless e-mails offering alternative offers, take 20% off and keep the item, then they offered 40% off but with both offers would need to pay shipping both ways. They kept reminding me not to send it to the address on the shipped item. This was confusing and after a few days I was trying to again return it for an exchange and there was no response. Been 2 weeks and no response. I then went onto their website and found out I was blocked! I never responded with anything negative to their e-mails about the offers they had made. Very strange! BEWARE!
13 November 2025
Unprompted review
Do not order from this company
My issues are the same as others. I didn't receive a complete order. I was unable to return items and although I get long emails back from them, there is absolutely no follow through. This company is a scam and the products are terrible. Do not order from them! Ordered in August. Still no response by Nov. 12.
17 August 2025
Unprompted review
Reply from Walkonbeach
Dear Mary Jane Pories,
Thank you for bringing this matter to our attention. Please accept our sincerest apologies for the frustrating experience you have had with your incomplete order and our failure to resolve your return request since August. This falls short of the service we aim to provide.
We have escalated your case for immediate attention. Our customer service manager will personally review your order and reach out to you directly via email to arrange a swift resolution, including processing your return and refund.
We are also taking your feedback about our products and processes seriously for internal review.
We are truly sorry for the inconvenience and frustration this has caused and hope to have the opportunity to make it right.
This company is horrible!!
This company is horrible!!! I found this company on Amazon and thought I was ordering product through a reputable Amazon vendor. Same story as all the other customer reviews. They won't give you the return authorization or the correct email address and try to keep offering a credit. I reported this company to Amazon and the Better Business Bureau. Also, will be contacting my credit card company to dispute this purchase since I am not able to return it for a refund.
14 October 2025
Unprompted review
Reply from Walkonbeach
Dear Ann,
We’re truly sorry to hear about your negative experience and the frustration it has caused. Your feedback is very important to us, and we deeply regret that our service did not meet your expectations.
At WalkOnBeach, we always aim to make every customer’s experience smooth and satisfactory, but it’s clear we fell short this time. We sincerely apologize for the inconvenience you faced regarding the return process and communication. Please rest assured that your feedback has been forwarded to our management team for review, so we can take the necessary steps to improve our return procedures and customer service system.
We understand how disappointing this situation must feel and are genuinely sorry for any trouble caused.
One star because zero isn’t an option
One star because zero isn’t an option.
Poor quality and fitting swimsuit.
Tried to return and was told return is to US and very expensive and difficult to arrange so offer was to keep the useless item and receive 25% refund. I declined. A 50% refund offered and accepted because it was the only real option. Took weeks to receive said refund.
Obviously a scam as they promote themselves as an Australian company and item postage cost seeming to be local, but cost to return item nearly as much as item itself, so virtually impossible to achieve a return for full refund.
23 September 2025
Unprompted review
Reply from Walkonbeach
Dear Ingrid McDonald,
Thank you for your honest feedback. We sincerely apologize that the swimsuit did not meet your expectations in quality and fit, and for the significant difficulties you encountered during the return process. We also regret the delay in processing your refund and the confusion regarding our service location.
We are currently reviewing our return policy, refund procedures, and customer communication to prevent such situations from recurring. Your experience has highlighted critical areas for our improvement.
If you would like to discuss this further, please contact us directly at service@walkonbeach.com. We are committed to addressing your concerns more effectively.
Warning do not buy from this Company
Warning do not buy from this Company. Trying to get a refund for a stained swimsuit I was sent. They just fob you off with part refund etc.
16 October 2025
Unprompted review
Reply from Walkonbeach
Dear Angie Gray,
Thank you for bringing this matter to our attention. We were very concerned to read your review and sincerely apologize for the unacceptable experience you have had with the stained swimsuit and the unsatisfactory resolution process.
At WalkOnTheBeach, we take product quality and customer satisfaction very seriously. What you have described falls far short of the standard we strive to uphold.
We are internally reviewing this case with our quality control and customer service teams to understand how this occurred and to prevent it from recurring. We deeply regret that we failed to meet your expectations on this occasion.
To further assist you, please contact us directly at service@walkonbeach.com, and we will ensure your case receives the attention it deserves.
We appreciate your patience and hope for an opportunity to make things right.
Avoid this Company
We made an order, even paid for quicker shipping given it was going to take so long.
I had to chase the order, advised our holiday dates, the order didn't come before our holiday.
The customer service was poor, I had to continuously keep track of them at one point they even suggested I cancel my order due to one item not being in stock - this was the biggest red flag to me.
The order didn't arrive in time, now, they want to charge me to return items due to ordering multiple sizes to the USA!!! Nowhere on the website does it say this - it's an absolute scam! They offered to refund 30% and we can keep the items! Why would I keep items that are too big for me???
Lack of transparency, lack of ability to fulfill orders in a timely manner even when you pay extra for shorter timelines.
Will NEVER purchase from them again.
11 October 2025
Unprompted review
Reply from Walkonbeach
Dear Claire Cullen,
We are deeply sorry to read your review. Please accept our sincerest apologies for the profound frustration caused by the delays in your order, the poor communication from our team, and the completely unacceptable misunderstanding regarding international returns. The experience you described is not representative of our standards, and we are committed to making this right for you.
We acknowledge that our initial solution of a partial refund was entirely inadequate, as it failed to address the core issue that the items did not fit. We are also taking immediate internal action to review our customer service protocols and ensure our international return policies are communicated with absolute clarity to prevent this situation from recurring.
We understand an apology cannot undo your experience, but we hope this full refund demonstrates our commitment to accountability. Thank you for holding us to a higher standard.
Be very careful buying from this…
Be very careful buying from this company. Trying to return and get a refund is dreadful. They are totally dishonest.
I sent one parcel back to an address they gave me on an email, I paid the price to America by post, which was very expensive Only to have the parcel returned as address unknown.
I’ve reported them to my bank.
I’ve now been given another address from this company.
They keep wanting to do deals with me but the bathing costumes do not fit so totally no use.
4 September 2025
Unprompted review
Reply from Walkonbeach
Dear sandra bullock,
We are truly sorry to learn of the immense frustration and inconvenience you have experienced with your return. Please accept our sincerest apologies for the incorrect return address we initially provided, which led to your parcel being returned and caused you to incur significant postage costs.
We also deeply apologize for the confusion and any distrust our subsequent communications may have caused. It is understandable that the swimwear is of no use to you if it does not fit, and we regret that our handling of this matter has fallen so far short of your expectations.
Your experience has been shared with our team for immediate review to prevent such errors in the future. We appreciate you bringing this to our attention and giving us the opportunity to understand where we failed.
UK Customers Proceed with Caution
If you are a UK customer proceed with caution! This company presents as if it is UK based but it is not until you wish to return items that you discover they are in the USA. In fairness the quality of the product is very good. However I had ordered swimsuits in different sizes with no intention of keeping them all. Their returns procedure is incredibly frustrating; UK customers are responsible for paying shipping costs and you find yourself in a bizarre negotiating process as they clearly don't like to deal with returns. I ended up accepting a 70% refund and keeping all the unwanted items! My reason being I had little faith I would receive a refund if I sent the goods back, quite apart from the £30+ it would have cost me to return them. This way I can hopefully sell some of the costumes and recoup some additional refund that way. In fairness the 70% refund was paid quickly, however I will never use this company again!
30 September 2025
Unprompted review
Reply from Walkonbeach
Dear Rich And Deb Morris,
We’re truly sorry to hear about your disappointing experience, and we sincerely appreciate you taking the time to share such detailed feedback.
We completely understand your frustration regarding the return process and the confusion about our business location. While WalkOnBeach serves customers in the UK, our main return facility is currently based US, which unfortunately can lead to higher return shipping costs. We realize this information should have been made clearer before checkout, and we’re actively working to improve the transparency of our return policy for UK customers.
We’re glad to hear that you were satisfied with the product quality and that our team processed your partial refund promptly — but we deeply regret that the overall experience fell short of your expectations. Your feedback helps us do better, and we truly value your honesty.
Thank you again for your time and understanding. If there’s anything still unresolved, please don’t hesitate to reach out — we’re here to help.
I wish I had looked here first but I…
I wish I had looked here first but I had the same poor experience; I ordered 3 costumes in different styles hoping one would suit and I could return the others as their website promised straightforwards returns. Unfortunately the fit was not right for me on any of them and after sending them photos of the hygiene labels and insisting on a return I found it would cost over £20 as they are in the US and eventually they had refunded 85% cost, so I am left with 3 costumes I cannot use @ £5 each which I guess is their cost price. It's such a waste as I cannot use them.
Unfortunately their reply below is meaningless as they have again refused to have them back withoput international postage charges
25 September 2025
Unprompted review
Reply from Walkonbeach
Dear Jen,
We’re truly sorry to hear about your experience and the disappointment you felt with your recent order. Please accept our sincere apologies for the inconvenience and frustration caused.
We completely understand how upsetting it must have been to find that the swimsuits didn’t fit as expected and that the return process wasn’t as smooth as you had hoped. We realize this may not have been clear enough at the time of purchase, and we deeply regret any confusion it caused.
Your feedback is very valuable to us — it helps us improve both our communication and our service policies. We have already shared your comments with our team to ensure our return information is more transparent for all customers in the future.
If you’re still facing any unresolved issues, we sincerely invite you to reach out to our customer service team with your order details. We’ll review your case again carefully and do our best to assist you further.
Thank you again for taking the time to share your experience. We truly appreciate your feedback and are committed to improving.
Avoid this company if from the UK
This company has a UK web address. There is no indication when purchasing that the items come from the USA. The delivery was late. I purchased three swimsuits with a view to sending two back once tried on. I was unaware I then had to pay shipping to the USA. I have been offered a 30% refund if I keep the items losing out on over £40. Appalling service.
29 September 2025
Unprompted review
Reply from Walkonbeach
Dear Mrs Nicola Levitt,
We are truly sorry to hear about your disappointing experience with your recent order, and we sincerely apologize for the inconvenience caused. We completely understand how frustrating it must have been to face unexpected shipping information and delays.
While WalkOnBeach serves customers worldwide, we recognize that our UK customers may sometimes experience longer delivery times and higher return shipping costs due to international logistics. We truly regret that this was not made clearer during your purchase, and your feedback will help us make our shopping and return information more transparent in the future.
Our goal is always to ensure that every customer feels satisfied with both our products and our service. We kindly invite you to reach out to our customer service team again with your order details — we’ll review your case carefully and do our best to find a solution for you.
Thank you for taking the time to share your feedback. It helps us improve and provide a better experience for all WalkOnBeach customers moving forward.
Costume never received
I bought a costume at the end of July. I paid £35 including postage and I never received it. I have been in touch with this company via more than 20 emails. I have produced the picture of yodels delivery into the incorrect mailbox and the incorrect address and a picture of my mailbox at my address. Which is totally different and they keep refusing to refund me. They keep asking me to contact yodel. Which I have tried to do but they do not reply!
I have informed walk on the beach several times that it is their responsibility to speak to yodel as I have proved I have not received my purchase. And legally they should refund my money. But they keep saying the same things again and again. They have no intention of refunding my money they are just Making things up. They are a very bad company and should not be allowed to continue advertising as a legitimate business. They are knowingly defrauding me.
And then they pretend they will look into the situation when they answer. But they don’t.
I would not advise anyone to buy any products from this company. They are not reliable and they operate illegally.
22 July 2025
Unprompted review
Reply from Walkonbeach
Dear Jan,
We are truly sorry to hear about your experience and the frustration this situation has caused you. Please accept our sincerest apologies for the inconvenience and disappointment regarding your order and the delivery process.
We fully understand how upsetting it is not to receive your purchase after waiting and following up many times. While the courier service is responsible for the final delivery, we acknowledge that it is also our duty as the seller to assist our customers when such issues occur. It was never our intention to make you feel unsupported, and we regret that our communication left you with this impression.
Your feedback is very important, and we will be reviewing this case carefully with our team and the courier to understand what went wrong and how we can improve. In the meantime, we kindly ask you to reach out to our customer service team once more with your order details so that we can re-check your case thoroughly and see what solution we can offer.
Again, we deeply apologize for the negative experience you had. We value your trust and will work harder to prevent situations like this in the future.
Excellent quality
Excellent quality, true to size.
Very pleased with costumes I ordered.
Tracking is good but prepared to wait a three weeks if ordering from UK.
25 September 2025
Unprompted review
Reply from Walkonbeach
Dear Debbie Riley,
Thank you so much for your wonderful review! We’re delighted to hear that you are pleased with the quality and fit of the swimsuits you ordered. At WalkOnBeach, we put a lot of effort into making sure our designs stay true to size and comfortable to wear, so your feedback means a lot to us.
We also appreciate your patience with the international shipping time. We’re glad that the tracking information kept you updated along the way, and we’re always looking for ways to make the delivery process smoother for our UK customers.
Your satisfaction is our top priority, and we look forward to welcoming you back to WalkOnBeach for more styles you’ll love. Wishing you wonderful days ahead with your new swimsuits!
Far to long await to get goods
I am still awaiting for my costume to arrive. Despite sending a number of emails still no response. I think if the parcel arrives it will be too late to take away on holiday. Wish I had read the reviews of this company before I ordered. Will not be ordering at again. Very . Very disappointed indeed
20 September 2025
Unprompted review
Reply from Walkonbeach
Dear B SOHAL, we are very sorry to hear about the delay and the lack of timely updates. We completely understand how frustrating it is, especially when you were planning to take your costume on holiday.
Please accept our sincere apologies for the inconvenience caused. Sometimes international shipping can take longer than expected due to customs or courier delays, but this should never affect the service you receive from us. We will check the latest status of your parcel right away and do everything we can to assist.
For faster support, please kindly contact us at service@walkonbeach.com
with your order number, so our team can follow up immediately and ensure this gets resolved as quickly as possible.
We truly value your feedback and will keep working hard to improve both our shipping and our customer communication.
Fraud
I wanted to return the item. They had me send a photo of the item, which I did. Then they told me the address to send it. But they also begged me over and over to accept half payment back instead of the full cost. I said no, I want a full refund. They had me send a picture of the shipping receipt which I did. Then there was a very long time when I didn’t hear from them even tho it was received. They claimed it wasn’t received. I had to spend a lot of my time plus the post office employee’s time while he found out exactly who signed for it. Again, they suggested a partial refund. I said if I didn’t get my full refund by end of the week I’d report them to the Better Business Bureau, which I did. I have not received a single penny for the unworn bathing suit that I sent back.
Now that I’ve seen the reply, I’d like to get my refund! The reply is all nice and formal and apologetic but does nothing to remedy the problem.
19 August 2025
Unprompted review
Reply from Walkonbeach
Dear Ava Fradkin, thank you for reaching out and sharing your experience.
We are deeply sorry for the significant frustration and inconvenience you have endured throughout this return process. We sincerely apologize for the delays, communication issues, and the completely unacceptable handling of your request.
We are truly sorry for the time and effort this has cost you, and for the clear disappointment we have caused. This is not the standard of service we wish to provide, and we are taking immediate steps to address this situation internally.
Thank you for bringing this to our attention. Should you need to reach us in the meantime, please email us at service@walkonbeach.com.
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