Walgreens Reviews 3,251

In Dickson, Tn
I called to ask where my prescriptions were at, bc they are suppose to be delivered. Zowie answered and said they were going to be delivered with the mail, I asked when were they picked up, so I knew when to expect them, she said she didn't know. I said do you not have a way to track them, she said "it's not my problem once they leave here" I said, "what, did you really just say that it's not your problem, these are prescriptions" she said "ya, it's not my problem." I was thrown way off with this response, her attitude is the worst I've dealt with in an extremely long time. So unbelievable

Avoid Walgreens Store #19339. I purchased a defective Vanilla Gift Card for $56.95 cash on Sunday. The product is functionally broken (no ZIP registration feature as advertised) and the vendor support is a dead loop. I presented the receipt and activation slip to the Store Manager Kollen, explained the defect, and informed him I was down to my last funds. He refused a refund for a faulty financial product, citing 'final sale'—which is a violation of Consumer Protection Law.

They deserve absolutely NO STARS! Incompetence does not begin to describe these people including the pharmacist! My endodontist sent an escript over as soon as I sat in the chair my appointment lasted in total 3 hours. I get to Walgreens and they said it’s not ready. I asked why and they said that they overlooked it but give them 20 minutes. So, I did. I got back to the drive thru window and the technician , yours isn’t ready. Of course, I asked why. She tells me it got stuck in their system and she’s now entering everything. I told her that I’ll sit right here until it’s ready. She said that I can’t sit there if anyone comes behind me. I told her that I’m not moving until the my prescriptions are ready. They threatened to call the police. I said go ahead. Then the pharmacist comes over and says that things aren’t like they used to be it takes more than 2 hours to get prescriptions ready. I reminded her that it was over 3 hours and your staff said 20 minutes. She replies, Yeah, but it takes longer. I told her that I don’t want them. I’ll call my provider to let them know that you were incapable of filling and to send a competent functional pharmacy. So she offered to send my prescriptions to a different pharmacy. I left and did exactly that, my provider called my prescriptions to another pharmacy. As I arrived home about 5 minutes later, Walgreens sends me a text saying that my prescription is ready. Unbelievable! All I can say if You value competence and your time, go elsewhere.

Most of the Walgreens in a 15-mile radius of this location have terrible reviews because as most people know Walgreens sucks. They are a lousy company with nothing but incompetence and laziness and absolutely zero customer service. That being said my last attempt was to try this location in Plantation, before I switch to another pharmacy which I am now doing. Well, this location sucks too and is no different than the rest. My very first day using them, and it was nothing but incompetence and ignorance. I switched to this ridiculous location a month ago and almost immediately the buffoons showed prescription out and delayed. How a pharmacy knows a month before refilling a prescription that they are already out and delayed is beyond me. That’s like knowing you’re going to be incompetent ahead of time. Then on fill day their useless automated system showed delayed never verified by doc office, even know it was called in weeks ago. Once that was resolved the buffoons went back to saying delayed again. This is the worst pharmacy doing business in America today. I would recommend NEVER using Walgreens. Maybe if they lose enough customers they will start to care. They not only lost my business in pharmacy, i will never use one of their stores again. It’s not like avoiding shopping there will be difficult, their prices are never good anyway. I only use it when I need something and they are the only stores close by. This is literally the worst company ive ever seen, from their useless website that does nothing to their completely useless mobile ap to their nonexistent customer service to their dysfunctional stores I’m surprised they are not out of business yet already. Every location has terrible reviews, never above a 2-star rating. So im not telling most people anything new, this review is for the people that don’t know who to use. Avoid these crooks, they overcharge and get NOTHING right!

Yesterday, I stopped by the drive up window as I always do to pick up my wife's monthly prescription. The pharmacy technician said it would be $13 and some change. I gave my Florida Drivers license, my credit card, and waited. The technician said that they could not release my wife's rx because my driver's license had expired. It is a valid state identification, issued by the free State of Florida. So, I went back today with my wife's driver license, her prescription card, and her medicare card in hand. They still would not let me pick up her rx. This company is stupid. Their employees are stupid. And, as I am a very old fellow, I have a very low tolerance for stupid. Have been a Walgreens customer for about 50 years now. Will be changing to one of the many competitors in the area today. They just lost my business, my wife's business, and my family's business and anyone else that I can come in contact with. Americans vote with their wallets.

Walgreens has started using prescription labels with smaller print. This is problematic for seniors with less than perfect vision. I also makes it harder to call in refills. They used to have easy to read labels. This change can't save them any money.

Kris in the photo area has helped me so much. She was stocking a shelf, came over and helped me at the photo machine. She made my experience selecting photos very special. Then she saw a line at the front registers and she jumped on to get the line down. She is very special and I will be back for more photos. Kris works at walgreens in metairie la. It's on the corner of veterans blvd and bonnabel blvd.

Walgreens has the worst pharmacy in America today. They dont explain anything, they charge 20x more to fill prescription whether you have insurance or not, they have the absolute worst customer service, they care nothing about customers. They are all about greed and incompetence. Their website totally sucks, offers nothing, no email support, no instant message, no live chat, they dont want to hear a word about how lousy they are. Literally the worst company doing business in America today. They should just go out of business and do people a favor!!!

WALGREENS VIRTUAL HEALTHCARE. Don’t use it. They’ll take your money, and there is no way to contact customer support for anything that goes wrong.

Ethan, the mgr. at the Lexington location is fabulous. He is very professional, kind and handles each transaction with ease.

Please give him a shout out for a job well done. He is a gem.
Jan B.

It would be very nice if the workers at Walgreens would have some kind of compassion for hearing impaired customers and not be so rude. I don’t mean to keep asking the same questions over and over I tell you guys I can’t hear, but y’all are just not able to be nice to hearing impaired learn some Customer Service skills for the handicap.

If I could the Walgreens on Hamilton Blvd a negative star I would. I have already contacted corporate because this could have caused a life threatening situation when it came to my medication. There is one tech who is so rude and decided to take her power and not submit my prescription when she was shown a mistake not only by me but my the manufacturer. She decided not to fill the prescription in time for me when I was leaving for out of town. This medication is for asthma and the manufacturer has a scholarship program for people who don’t have insurance. It feels like she has a chip on her shoulder towards those of us without insurance or state insurance ( which I don’t have) . I have witnessed her being rude to her coworkers and customers. If you don’t like your job get another one. The traveling pharmacist was so helpful that he was able to find a competitor that had my inhaler on hand. Obviously there is a reason they are short there and maybe SHE is the problem. I never want to see someone lose their job, ( and I know she has access to my information so she could stalk or harm me) but seriously they need a come to Jesus meeting.

I had my doctor send a prescription to the Wayne Memorial Dr in Goldsboro N.C. today 2/27/26 When I called to check when it would be ready, I was told the 2nd of March. Why would I want to wait 3 days for the medication. This has happened to me two other times with this pharmacy. Don't like this type of service. I had it filled at Harris Teaters.

They made me pay for a prescription and telehealth visit which was incorrectly written and could not be filled. They then ghosted me and didn't provide me with help. Customer service then placed me on hold and disconnected the call multiple times.

Prescriptions are not ready in time to take for health! Poorly managed supply and pharmacy staff undertrained. This is not acceptable.

two hour wait on the phone while listening to counter business taking place. never have meds needed but have to be ordered. do not fill partials until you follow up with request.

I had knee surgery a few weeks ago, so I am just becoming mobile again, I ordered $70 worth of products to be delivered to me. I received a text saying the order was delivered with a photo of the bag on top of my mailbox located on the street, right underneath the photo the driver took shows “Leave at my door”. You can see my home in the background, so if he had actually attempted, there’s my front door walkway to the side halfway up the path to my driveway with a blue door, my porch deck 3/4 up my driveway big white door and my garage door in the middle.

Walgreens Pharmacy, Monmouth Illinois is the absolute rock bottom in customer service and professionalism. They are constantly closing the pharmacy for days on end and lying about why. They will tell you lie after lie to cover their incompetence. Most of the staff are nasty with their responses to questions.

100% guarantee on their items only applies to 30 days. What a sham. False advertising. Total discuss with them. Last place I will ever shop.

I ordered one simple 8 x 10 picture reprint using the online application to be picked up at West Burnside Street in Portland, Oregon. I called them after being sent messages that the order was delayed. The representative stated they were out of 8x10 sheets and it should be ready next week. Today, I get a 'bogus' message that the order was cancelled. They cancelled it for no other reason then I am not a club member. I think Walgreens is a failed company and should break away from its dirty past or shut down. This is my opinion!