Vxdiagshop Reviews 

96
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Do NOT shop from this company. The tracking do not work. Request for information do not work. I belive my money is gone. I will ask PayPal for money back, and ask them to diskontinue the cooperation w... See more

Company replied

Rated 1 out of 5 stars

Have been trying to download software since 3 days with no any single valid link. Sent dozens of support requests on their website, email, whatsapp, but no response

Company replied

Rated 5 out of 5 stars

Ordered laptop with full coverage with VCX, after I got it MERCEDES program was not working, send text to JANE, she was something , same day night, engineer came in my laptop by Teamview, he fixed... See more

Rated 5 out of 5 stars

I am a retired auto electrician. Purchased a nissan infiniti with electrical problems. Needed a consult iii to verify and rectify problems.Purchased a vcx se part number hksp503 .Not computer savvy bu... See more

Company details

Written by the company

We are authorized dealers of vxdiag brand products, offering obd2 j2534 diagnostic interface for different car brands, namely provide original Allscanner VXdiag diagnostic tool and VXdiag software drivers for vcx nano, vcx se, vcx doip and vcx plus multi tool.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

96 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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2.3

All reviews

(96)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best experience ever

Best experience ever, perfect customer service, great product! I bought SE PRO , working amazing, Lexus dealership would like change me $460 + tax for new Fob , and after I get decided purchasing it, and viola new fob cost my less money + my scanner for everything

5 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Company!

Very helpful company. Skilled engineers who can fix any issues you give them. Simplified all explanations for me to fix everything remotely. However 24 hour helpline would be useful but still 10/10 service overall.

25 May 2021
Unprompted review
Rated 4 out of 5 stars

I bought VCX SE device and its superb

I bought VCX SE device and its superb, functionality is great and I had very little issues (se last paragraph).

They are very helpful, customer oriented and responsive. Their support is great and you can chat with them in real time, i.e. over WhatsApp.

One should be careful with ambiguity in their descriptions as they seem to be translated and there is possibility for human error. Do take your time to ask their support to make sure your order and their product realizes your expectations.

Reason for not giving them full five stars is because I’m a customer based in Europe and would naturally expect companies doing business here follow EU customer protection regulations, unfortunately they don’t. Still my issue was resolved to my satisfaction considering, and I will continue a customer of theirs in the future.

24 May 2021
Unprompted review
Rated 5 out of 5 stars

Vxdiagshop is great,

Vxdiagshop is great,

Excellent service and support
Excellent customer service when there is a problem.

I received the necessary information and they were very helpful with whatever I needed!
Best regards

14 March 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Overall excellent to deal with. I Purchased SDD with all software and scanner with multi license. I had issues with setup ( this more a result of no manual on how to install & setup) but they provided very fast and friendly help with any problem discovered. All working well now and well worth the money. Will definitely buy again in the future

2 March 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Best diagnostics I have found and excellent customer service when a problem arises, very helpful and also remote assistance on team viewer.

2 February 2021
Unprompted review
Rated 5 out of 5 stars

VXDIAG AllScanner

I am using VXDIAG AllScanner from 2017. It is super piece of hardware, working without any problems so far. After two years I have damage on USB cable from diag to PC. I contacted guys from VXDIAGSHOP and they promptly send me a new cable. This year they helped me with new software licences. Excellent support. Thank you very much.

8 January 2021
Unprompted review

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