VR Speed FactoryReviews 

733
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

STEER CLEAR AT ALL COSTS. DO NOT WASTE YOUR MONEY. the only thing lower quality than their products is their customer service. all automated robots or chats. no actual people. this is the equivalent o... See more

Rated 1 out of 5 stars

they double charged me for an intercooler and despite reaching out to them within minutes they argued that the order had already been processed and id need to pay a 25% restocking fee despite the fact... See more

Rated 5 out of 5 stars

VRSF is an incredible shop for performance parts and has excellent customer service! I highly recommend VR-Speed Factory for any of your project car needs! Everything came well-packaged and looks clea... See more

Rated 5 out of 5 stars

Affordable performance parts and upgrades... what more can you ask for? The customer service is great, the shipping is quick, packaging is amazing, and the quality of the parts is on top. I ordered a... See more

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3.1

Average

TrustScore 3 out of 5

733 reviews

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No history of asking for reviews

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3.1

All reviews

(733)

20 reviews in the last 12 months

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Rated 2 out of 5 stars

POOR QUALITY HARDWARE

I had high expectations for this company since the reviews of the products, forum posts and their "Lifetime Warranty" were extremely appealing. I decided to order a midpipe from them for my BMW. Shipping did take a while, but after receiving it I installed it. It seems as if their Quality control is only with their pipes and not the hardware they also supply. No instructions, warnings, or recommended torque specs were given, so I assumed it's just a free for all. Two clamps immediately sheered while hand tightening them during the FIRST installation. I reached out to customer service with photos and explained to them that BOTH clamps broke at the weld points while trying to tighten them, which left me no choice but to clamp them really down and actually twist a clamp, to avoid a LOUD exhaust leak. After their "investigation", they deemed it my fault for over tightening (since they only looked at one photo and assumed both photos applied to one clamp) and refused to replace, discount, or even offer free shipping on a new pair of clamps. You can clearly see the failure point was at the little dot of a spot weld (only 4 hold down this piece of metal), a defect in the craftsmanship. Furthermore, although this ball clamp was labeled "VRSF", hardware doesn't apply to their lifetime warranty of defective VRSF products, which nowhere on the site states that either. They have now stopped responding to my messages. Buyers beware that their hardware is terrible and don't expect it to last long.

11 July 2024
Unprompted review
Rated 1 out of 5 stars

I spent weeks trying to receive $30…

I spent weeks trying to receive $30 gaskets, only for vrsf to email me the same response that didn’t help me at all. I emailed them about 7 times after they had lost the package. The first email told me it’ll take a couple of days then the next email told me 14 days. I had lost patience at this point and just asked for a refund as I would just buy oem ones that would only take a couple of days to arrive, only for them to email me back saying they can’t give me a refund for $30 gaskets even though they lost the package.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

VRSF High flow DP

I bought a High Flow DP for my b58, the car sounds amazing. Turbos spool noticeably faster and defiantly pulls a lot harder. You do however have to separately purchase a downpipe gasket for about $25

12 March 2024
Unprompted review
Rated 1 out of 5 stars

VRSF High Flow Upgraded Aluminum Intake…

VRSF High Flow Upgraded Aluminum Intake Inlet Kit N55 E Chassis 07-13 BMW 135i/335i/X1 E82/E88/E90/E91/E92/E93/E84

I needed to grind a hanger on this pipe to be able to bolt it on to the engine. Even after that, it has major fitment issues on connection to the turbo it is not tight and from another side to another pice of intake pipe also is not tight enough, a hole for screws which hold both pipe together also in wrong position about 1/4-1/2. Depends on all of it, and it needs to worry about some debris that can squeeze at the bad connections. Probably, I will put back stock pipe.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Upgrades for stage 2 tune

timely communication, Fast shipping, premium materials, competitive prices.
2016 BMW F15 X35i charge pipe, catless downpipe, Racing intercooler.
Buy with confidence.

11 February 2024
Unprompted review
Rated 2 out of 5 stars

Terrible people

Terrible customer service. Its been 3 months and I still havent received a refund. Being fed with lies everytime I email them. Big company yet acting no better than scammers.

18 December 2023
Unprompted review

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