Vox Reviews 

Their service is poor , I wanted to change a password from last week .They came back to me day before yesterday .Since from then the wife connection has not been working for three working days.I tried calling them but they are not doing anything that can help me

Our business, PSI Brokers, has been experiencing ongoing technical issues with our failover system – the very system meant to keep our email and telephone services running. Vox initially shifted the blame to Nashua (who supplied our PABX), but after speaking to Nashua’s technical staff, it was confirmed that the problem lies with Vox.

As a business that relies on calls and emails, this level of service is completely unacceptable. It is now the next day, almost midday, and we still have no technician or representative on-site to resolve the problem. There is no sense of urgency, no accountability, and no understanding of the impact this has on our operations.

If this is how Vox operates, PSI Brokers will have no choice but to consider terminating our contract. This is not how professional service providers should treat paying customers.

I’ve been a customer of Vox Telecom for over two years, and while the service itself was acceptable, the cancellation process reveals what I consider to be deeply predatory business practices.

When I cancelled my fibre line, I was required to give and pay for a full calendar month’s notice before they would process the cancellation — already frustrating but at least standard. However, what is not made clear (and certainly isn’t logical) is that you, as the customer, must manually cancel any addon services yourself — even if those addons literally cannot function without the fibre line.

In my case, I had an inexpensive gaming prioritisation addon tied to the fibre line. After cancelling the line itself (which I could obviously no longer use), Vox continued to bill me for the addon — as if it could run in thin air. The amount isn’t huge, but it’s the principle that matters:

How can an addon exist if the service it depends on no longer exists?

Why is the responsibility placed on the consumer to cancel an addon that is useless without the main line?

It feels deliberately structured to catch people out and quietly extract a bit more money after they’ve left. This sort of “gotcha” approach to billing is not what I expect from a company in 2025, and it left a bitter taste after years as a customer.

If you’re considering Vox, be very careful: read the fine print, track every addon, and know you’ll likely need to jump through unnecessary hoops to stop being billed after you leave.

I should have read reviews before going with Vox. Very, very sleazy company. Do NOT use Vox.

They don't even deserve one star. After breaking contract by hiking their prices in the middle of the contract, they offered me a lower package. i didn't take it immediately for I wanted to see if I could afford this contract breaking hike. When I phoned them to accept the lower package they stated that it doesn't exist and that they never offered it to me. Now if I want to cancel, I need to pay a cancellation fee, yet after they broke contract and withdrew a different offer. stay away.

Renato from Vox East Londen gave me excellent advice and great service well appreciated.

After initially writing a very bad review, I was pleasantly surprised, being helped by Ashton at the Observatory branch. What an incredible experience, probably the best customer service I have ever received. I really hope Vox realise what a gem they have in him. Thank you Ashton for your superb assistance.

After not being with vox for 5 months they randomly deducted R2000 from my account. I did not get any email letting me know what this is about whatsoever!

Thanx to Jade Blignaut at Vox
He was really helpful.
Appreciate it.

Tried moving home (6.3kms away) with full availability and yet VOX didnt even bother trying ot help, they claimed Id owe cancellation fees and if I didnt agree to pay it I wouldnt be helped.
After weeks of requesting for a manager or someone to call me to help, its now 9 days away from the move and VOX has refused any further contact.

Looks like Il be moving to another company after over a decade of loyalty.

Disgusting how you treat your established customers

Vox does not even deserve 1 star. Had to do a change of debit order details as my mother passed away. For 4 months they were able to debit money from the new banking details. Yesterday they suspended the fiber because we "did not pay". I then learned they did not change any other info. They sent emails to my dead mother's account, still used her cellphone number and did not even have the new account holders ID number - but they can debit the amount every month?? The call center agents interrupted me continuously, not even giving me a chance to tell them properly why I am calling. They are rude and incompetent! I hope they stand with their promise to keep the call recordings for "quality" purposes!

I want to express my appreciation towards Mr Jade April from VOX for his professional way in which he assisted me in connecting to VOX. It was a smooth ride and all questions were answered up to my satisfaction .

I the pleasure of being assisted by Jade of the George Branch and his effort is amazing.Well done Jade.

Terrible service,waited 3 weeks to get my router, I would not recommend this company to anyone.

Quick and easy to sign up. Once you have signed up it's almost impossible to let go.

Signing up is very quick and easy. Once you cancel, you as the customer need to continuously follow up ensuring that your emails have been received. You will receive an automated email about collecting the router which the time or date cannot be changed. When you eventually move on, 6 months later, they issue suspension letters requesting router returns or pay R2000. Service is great until you wish to cancel- then the nightmare begins.

Great experience. The sales consultant named Jeff was very helpful and professional with the fibre installation.

I have never experienced any challenges with the network it is always on point.

The worst telecommunications company in South Africa and I would absolutely recommend them to NO ONE. I paid my account in full with Vox after cancelation, then got sent an email for a suggested date to pick up their router. I responded stating that I would not be home this day as I was attending a wedding on said date. I received NO RESPONSE or further instructions from them until earlier THIS YEAR in which I received an email stating that a an attempt was made to recover the equipment on the same date, 30 Aug 2024, and no further vans will be dispatched and that is it now my responsibility to get the equipment to them. Fast forward, I get an email saying my information will now be handed over to the credit bureau as I refuse to make the recovery of the equipment my responsibility due to lack of communication. I am in the process of lodging a formal complaint against them with ICASA as I will not go down without a fight and will not pay a single cent to Vox!

Great service from Neil lantoor thanks so much

They used to be good, now they offer zero support. Tickets lay open for hours, sometimes days.
When you call to follow up, (since they dont answer emails) the support staff have no experience, then tell you to hold and merely put the phone down on you.