Vox Reviews 

I had an account previously and closed it as I moved houses..once settled I spoke to Gabriella Peneder and indicated I am in need of wifi. She spoke to me about my needs and concern, concern was area is serviced by Vuma, she indicated it wouldnt be an issue I just need to chose a package and she will assist. She sorted everything out and even indicated as a return customer there are benefits with I received. I believe she was straight forward and guided me properly which I appreciate. I have no issues since with my account and she is always available to assist. Vox team assisted well also.

I would like to compliment Gabriella Peneder from Vox for her highly efficient manner in which she assisted me with my wifi installation. She treated me like a long lost friend, and went the extra mile to ensure that I was assisted. Thank you Gabriella!

I would like to commend Gabriella Peneder for providing excellent service in getting me connected on travel plan with the absolute best service provider in SA. Thank you Gabriella, you are a Star!

I dealt with Gaby in sales and she was amazing. She explained everything clearly and checked in regularly with updates, I never had to follow up with her. Amazing!

Gabriella has been so supportive and on the ball in providing services in getting me connected in my new place.

Carmen Ras was very helpful and also very accommodating during this process

I was assisted by Carmen Ras today and she definitely went the extra mile for me - she was so kind and patient. Will be referring all my friends and family to her, thank you Carmen

Carmen Ras was brilliant!! Clear, concise and considerate. Made the sign up process so easy. More than 5 rating!!

Your Agent Carmen Ras was very professional...i admired the way she handled my call

Gabriella Peneder, a Retention Agent, helped me reinstate my fibre line. She is a consummate professional and helped me at each stage of the journey. Overall a great experience.

Totally regret getting rid of my nano dish internet supply. Moving to VOX is leaving a bitter taste in my mouth.Not even a full year. More down time than actually enjoying the product. As for their whatsapp assistance the robot assistance just taking you in circles. They happy to call you when they selling their product but when there is a issue you get bombard with emails with technical shit only they understand. If we cancel we are liable for cancelation fees so too VOX Need to held liable too and refund us if they supplying us with Kak Service, Excuse my French.

Today I was assisted by one of Vox's customer care specialists named Evan. He sortedout my problem immediatly and he was professional and really went the extra mile. Thank you, Evan, for your kindness and helping me. Good job.

Big Shout-Out to Carmen Ras from Vox...

...for assisting a non-South African deal with crappy Internet Providers. After three weeks of Zero help from Mweb - Carmen from Vox helped me more in 2hrs than Mweb did in THREE WEEKS. She was patient, friendly, and helped me with everything Step-by-Step. I am looking forward to having Vox as my ISP - internet for me is a HUGE non-negotiable need in my daily life, both professionally (I work remote for a US Medical company) and in my private capacity!

So here we are 2 months later and still having problems with Vox.

At my previous address I had a month to month contract after 1 year service . Vox notified us that I will have to pay a cancellation fee ( wich defeats the month to month object) the next tenants arranged to take the wifi over and something went wrong between the tenant and VOX - now I received a bill for R2900 - and the cherry on top is they suspended my service at my new residence even if it was paid in full .

I tried contacting vox getting transfered from 1 person to another 5-6 times a phone call just to hear the call being canceled, this gets frustrating after 2 days attempting to sort this issue out .

I finally got fed up with vox and changed my provider this week . I did not have any contract or verbal agreement with vox . At the end this will effect my credit score but I will not pay a cent more to Vox .......

Very great service. Helped me fast and had answers for all the questions

it was the best service i got by Gabriella Peneder - thank you so much
When ever problem she is very help full I really appreciate she alway there to assist

Evan was on the other side. From the get go I noticed he wanted to identify the problem and resolve it. He did so patiently and kindly. I called in frustrated and agitated but his even tone instantly reassured me that he knows exactly what he is doing. He stayed on the line to ensure I was connected. Evan you the epitome of customer care. Mandy - Plettenberg Bay

I've been with Vox for 5/6years and always had some sort of issue the latest one my wifi was down for 3 days their technician comes ask for plugs that came with their router and now they expect me to pay almost R700 just to plug in a plug not even writing a new code or anything I'm fuming right now

Update so after they found out that it was their products they gave me and installed themselves they concluded that I am still liable to pay their technician for their products that caused the problem

I did write a review on the 29th of Jan 2026.

I woman called me, Lerato. She told me that I must take the router from the lady who is using it and courier it back. I called the lady that is staying at my old residence. She notified me that she will only be back in Bloemfontein this Thursday (05.01.2026). I did tell Lerato about this and she said she will suspend my debit order until I couriered the router. My debit order went off yesterday for R2629,83.
This is unacceptable, Lerato said she is going to suspend my debit order and this whole situation I’m in is because of VOX not knowing their own company rules and regulations as well as poor customer service. I want my money to be returned to me.
And still no one called me about a cancellation I DO NOT WHANT TO USE FOX as a service provider. They are unable to resolve a problem.

Carmen Ras you are the best 🥰💯💟
Thanks for going above and beyond
I really appreciate your assistance
Your help made a huge difference
Thank you