I have been trying to get in touch with Vonage for quite some time as I wasn't able to download and install the app in my new phone as the password was lost by my old secretary. Whilst, I rang a numbe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been experiencing issues with our recorded message not playing when calls were unanswered. I had an online chat today with an adviser named Shelter who was extremely helpful and polite.... See more
Company replied
The phone service from Vonage is second to none, but there are a lot of good phone systems. Where I've found Vonage excel is in their customer service and, every time I contact Vonage Business they'r... See more
Company replied
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support... See more
Company replied
Company details
- Phone and Internet Service
- Call Center
- Software Company
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
We’re making business communications more flexible, intelligent, and personal, to help all sizes of businesses the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
Contact info
15 Bonhill Street, EC2A 4DN, London, United Kingdom
- +44 330 808 9348
- review@vonage.com
- www.vonage.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Panashe gave me all the answers i…
Panashe gave me all the answers i needed for each of my inquiry and also provided me support on the issue i had with the reporting.
22 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback! We’re glad Panashe was able to provide all the answers you needed and assist you with the reporting issue. We appreciate you taking the time to share your experience!
Best,
John
Vonage business support
Set up new phone with agent Shelter
Set up new phone with agent Shelter. Worked great!
22 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks for your feedback! We’re glad to hear Shelter helped you set up your new phone and that everything worked great. We appreciate you sharing your experience!
Regards,
John
Vonage business support
EXCELLENT Support from Shelter.Handled…
EXCELLENT Support from Shelter.Handled the problem with ease and perfection.
20 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re thrilled to hear that Shelter handled your issue with such ease and perfection. Your kind words mean a lot to us, and we’ll be sure to share them with her!
Best regards,
John
Vonage business support
Tuwanda
Tuwanda, was very helpful, she resolved my issue very quickly, She is clearly very good at her job
14 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re delighted to hear that Tawanda provided quick and effective support. He's a valued member of our team, and your kind comments will be shared with him. We really appreciate you taking the time to leave a review.
Best,
John
Vonage business support
Awful customer service
Awful customer service, our account was suspended over a week ago, and still has not been restored, while we now find out that charges continued to accrue during the suspension (we were unable to do anything via either the web platform or the API). We now have over 150 EUR in disputed charges on our account and we still cannot access it. Vonage (Nexmo) is not the same company that it was when we began business with them over 6 years ago. We cannot recommend it anymore.
13 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustration this situation has caused and understand how disruptive account access and unexpected charges can be.
That said, we’d like to clarify that Vonage Business Communications UK (VBC UK) operates separately from the Vonage API (formerly Nexmo) platform. Account access, suspensions, billing, and usage related to the API are managed by a different team, and unfortunately fall outside the scope of VBC UK support.
We absolutely regret that your experience with Vonage as a whole has led to this disappointment, and we encourage you to continue working directly with the Vonage API support team so they can properly review the suspension and disputed charges on your account.
Thank you again for sharing your experience, and we’re sorry it did not meet your expectations.
Kind regards,
John
Vonage business support
Panashe was clear and helpful in her…
Panashe was clear and helpful in her instructions and the problem was resolved.
NB. I got through to an agent straight away so there was no waiting.
13 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to leave a review. We’re glad to hear your issue was resolved promptly and that Panashe provided clear guidance throughout. It’s also great to know you were connected without any delay. We’ll be happy to pass your feedback on to her. We really appreciate it!
Regards,
John
Vonage business support
They were very responsive and helped me…
They were very responsive and helped me with my problem efficiently, and they were very friendly
12 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We really appreciate you taking the time to share your experience.
Regards,
John
Vonage business support
Panashe was FANTASTIC on our call this…
Panashe was FANTASTIC on our call this morning and got everything sorted so well! Thank you so much!
7 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your lovely feedback! We’re so pleased to hear that Panashe was fantastic and got everything sorted for you so smoothly. Your kind words will absolutely be shared with her. Thanks again for taking the time to let us know — it really means a lot!
Regards,
John
Vonage business support
How A Small Problem Became A Big Problem
I dislike that when I spoke to a member of your support team his English wasn't fluent and he had difficulty understanding what I was saying.
When I was eventually reaching a Business online chat, Tuwanda managed to get my problem solved eventually, but it took such a long time. I had to answer a series of difficult technical questions before we could move forward with my problem, and for me time is at a premium. I am grateful the problem was solved, but something that should have taken three minutes to nearly 45 minutes and that is unacceptable.
6 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for taking the time to share your feedback — we genuinely appreciate it.
We’re sorry to hear about the difficulties you experienced during your initial interaction and understand how frustrating it can be when communication isn’t as smooth as expected, especially when time is at a premium. That’s not the experience we aim to provide.
We’re glad that Tuwanda was ultimately able to resolve the issue for you, but we fully acknowledge your concern regarding the length of time it took. While some technical issues do require detailed verification to ensure they’re resolved correctly and securely, we agree that this should always be handled as efficiently as possible.
Your feedback has been shared internally so we can continue improving both communication clarity and resolution times. Thank you again for your patience and for bringing this to our attention — it helps us do better.
Regards,
John
Vonage business team
Tried to resolve many issues via Vonage…
Tried to resolve many issues via Vonage chat support today and the advisor Ange was extremely patient and helpful! A great employee for the company! Keep the good work up!
6 January 2026
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you so much for your kind feedback! We’re delighted to hear that Ange was patient and helpful while assisting you with multiple issues. He's a real asset to the team, and your comments will definitely be shared with her. Thanks again for taking the time to leave such a positive review — we really appreciate it!
Best regards,
John
Vonage business support
Reply from Vonage for Businesses | United Kingdom & Europe
Thanks so much for your review! We’re really happy to hear everything was easy and smooth. Don’t hesitate to reach out if you need anything else
Regards,
John
Vonage business support
Anger the agent was extremely efficient…
Anger the agent was extremely efficient and help full
22 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re really pleased to hear that Ange was extremely efficient and helpful. Providing quick and effective support is exactly what we aim for, and we’ll be sure to pass your kind words on to him. Thanks again for taking the time to leave a review!
Regards,
John
Vonage business support
I contacted vonage to help me set up my…
I contacted vonage to help me set up my voicemail greetings for the Christmas holidays,
Tuwanda asked all the right questions and set this up quickly and efficiently.
17 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback! We’re glad Tawanda was able to set up your Christmas voicemail greetings quickly and efficiently.
We’ll be sure to share your kind words with Tawanda.
Kind regards,
John
Vonage business support
Appreciate the prompt response
Appreciate the prompt response. Especially whenever Shelter assists - my experience with them is great
17 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind words! We’re delighted to hear that Shelter consistently provides you with great support and prompt responses.
We’ll be sure to share your feedback with Shelter.
Kind regards,
John
Vonage business support
Panashe is amazing
Panashe is amazing, assisted my and resolved my needs in no time. Thank you!
16 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your wonderful feedback! We’re thrilled to hear that Panashe assisted you quickly and resolved your needs.
We’ll be sure to pass on your kind words to Panashe.
Kind regards,
John
Vonage business support
Just had an online chat with Shelter
Just had an online chat with Shelter, snappy and efficient. Query dealt with, minimum fuss. Thank you
15 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
hank you for your feedback. We’re glad to hear Shelter was able to resolve your query quickly and efficiently with minimal fuss.
We really appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
very helpful .
very helpful .. simple to understand .. take very short time to solve my problem thank you very much
11 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re happy to hear that the support was clear, helpful, and resolved your issue quickly.
We appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
Great Customer Service
Although there is no number to call for the customer service, the staff on the chat are well trained and on the ball.
9 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. While we don’t offer phone support for this service, we’re pleased to hear that our live chat team was helpful, well trained, and responsive.
We really appreciate you taking the time to share your experience.
Kind regards,
John
Vonage business support
Connected!
Got our new handsets, they work well and Ange was very helpful on the online chat to get them setup.
9 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your feedback. We’re glad to hear your new handsets are working well and that Ange was able to help you get everything set up via online chat.
We really appreciate you taking the time to share your experience and will be sure to pass your kind words on to Ange.
Kind regards,
John
Vonage business support
Shelter is helped more to configure 8…
Shelter is helped more to configure 8 nos extensions. Thanks a lot.
8 December 2025
Unprompted review
Reply from Vonage for Businesses | United Kingdom & Europe
Thank you for your kind feedback. We’re really glad to hear that Shelter was able to help you configure the 8 extensions and support you through the setup.
We truly appreciate you taking the time to share your experience and will be sure to pass this on to Shelter.
Kind regards,
John
Vonage business support
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