I had a great call with Mariela Pero from Volunteer World. She was kind, patient, and took the time to clearly explain all the steps of the process. She also shared valuable insights and followed u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Volunteer World is the world's leading volunteering platform. We show you how to volunteer abroad! Search & compare the best international volunteer programs offered by volunteer organizations and local NGOs with just a few clicks.
Rolandstraße 44, 40476, Düsseldorf, Germany
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have good and positive experience with Volunteer World, a leading volunteer organisation which support social projects and best volunteers who help us in our programs
I have been working with VW for the last 3 years and it has been an amazing experience. They have really made a big difference to support our good causes!
As International Napoli Network, we are happy to partner with Volunteeer World. We appreciate in particular 2 things: they have an ethical approach about the volunteer experiences uploaded by the organizations (for i.e. they don't accept placements with children or minor for a period less than 4 weeks). The second thing it's that they allow us to be in charge for the selection process and let us and the volunteers agree about services, start date, etc... this makes more customizable the experience and create a better match between the 2 sides!
Volunteer World It is the most reliable platform I have ever known, they are responsible and very honest, I have a period of 3 years to collaborate with them and I hope to continue our relationship for many more years. Our Volunteers always complete the registration in a very satisfactory way. For me a 100% rating.
I spent two incredible weeks at Paseo de los Monos and I will not forget this experience. If you want to live everyday with monkeys, doing very useful activities, in the Amazonian forest, this place is made for you. Moreover, you will have the chance to live with an Ecuadorian family.
This experience was amazing.
We are a wildlife conservation project in Costa Rica, we have worked mainly with sea turtles for more than 12 years, it was until approximately 5 years ago that we met volunteerword, from that moment our association was able to grow, we hired more locals and we were also able to develop more social programs in the communities where we are working, we did this thanks to the support of Volunteerword without them we were able to make this possible, through this platform the volunteers will be sure that they will have support and attention, in addition to the projects described on the platform go from the hand with the ideals of the people in charge
I represent African Dream Horse Safari, a volunteer programme listed on Volunteer World and love how easily potential volunteers are able to communicate and book with us. It's an excellent and highly recommended platform for anyone wanting to travel.
We are very happy with the platform Volunteer World provides to showcase our projects in South Africa and Zanzibar. And the customer service despite the global pandemic, has been brilliant
Great team superb organization and user friendly website. I received so much support and positive energy from the team at Volunteer Word; nothing was too much trouble, and contact was maintained by e-mail by their support team.
I would highly recommend Volunteer World and their services to all business verticals; you guys make it look so easy. You guys are doing an outstanding job – it could not have been better.
Thank you for giving us the best!
The Volunteer World site has been, and still is, a really great way of connecting us as a host organization with hundreds of potential volunteers from across the globe! The support team is also brilliant!
Cheers to many more years of this awesome partnership! :)
I personally like the professionalism side of Volunteer World. These people help you to design an attractive project, train you how to communicate with potential applicants and ensure that you stay in touch with them through Volunteer World's weekly digest. So far, I'm happy and expect to move even more further
Great partner, bringing us the right volunteers, for us to give them the time of their lives in the African bush, at our sanctuary.
Volunteer World is one of the most Organized volunteer recruiting platform I have ever seen in the the years I have worked with Volunteer recruiting Platforms.
I really love their work.
The communication with the organisation wasn't easy because not all questions were answered properly. At the same time there was less support from Volunteerworld to foster the communication with the organisation. They didn't take the time to understand the problem completely so their answers were barely helpful.
Moreover the price on the organisation website was different (because of two factors) from the Volunteerworld prices (and Volunteerworld makes actually advertising with a so called "Best Price Guarantee"). Volunteerworld wasn't able to resolve the pricing difference completely, only one factor.
That wasn't a nice customer experience. I won't use that platform again to book such a trip. It's easier to just book it directly.
i do not recommend them due to the covid virus i belive they should refund deposit not offer flex option. no matter how many times i ask its automatic flex option response

Reply from Volunteer World
Best customer support! I lost my phone and laptop on the way to Costa Rica and thought I'd not be able to find the way. With the help of the volunteer world team I was able to get in touch with Luque and managed to get all my stuff back! Thanks guys!
The platform is easy to use + people are always friendly and really helpful. :)
Volunteer World is a great platform. It's made it very easy for me to find volunteer projects all around the world and shows me what's out there. Searching and comparing is just a breeze now. I really recommend Volunteer World if you're looking for a volunteer opportunity. It's the best place to start.
It gets easy for me to find the program I have plan to go. And the quick email comes when I choose program. Also Linda who supports for this web is very kind and helpful, she supports me and help me so much. Strongly recommend for this
This is a great site that allows you to organise to visit volunteering projects with confidence. I booked on a free project in Hanoi, Vietnam and it was very easy. It is great that you can ask the project questions before booking and then the application process is super easy! Will use again
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.