The Vodafone shop in Ventimiglia was so helpful when I visited as an English person today. They sorted my issues with a new SIM card. It’s so nice to receive such excellent customer service.

Martedì sera mi accorgo che il Wi-Fi di casa non funziona. Tramite l’app della Vodafone Station apro la chat con Tobi (chat virtuale dell'App), inserisco il mio numero e vengo avvisata che sarei stata ricontattata dal numero 349 000 1900. Dopo pochi minuti ricevo effettivamente la chiamata e parlo con un’operatrice (call center in Albania). Dopo circa 10 minuti mi viene detto che il problema non è né del modem né della Vodafone Station, ma di una centralina su cui stavano lavorando, e che entro le 15 del giorno successivo il servizio sarebbe stato ripristinato.
Il giorno dopo, alle 17:00, sono ancora senza internet. Rifaccio la stessa identica procedura e vengo richiamata dallo stesso numero (call center in Albania). Questa volta un’altra operatrice mi dice, in modo confuso, che il problema sarebbe invece della mia Vodafone Station e che mi avrebbe contattato un tecnico.
Alla mia richiesta di spiegazioni sul perché il giorno prima mi fosse stata data una versione completamente diversa, l’operatrice nega che io abbia mai parlato con qualcuno la sera precedente, insistendo sul fatto che “non è vero” e arrivando persino a sostenere che Vodafone non chiama i clienti e che sarei stata io a chiamare loro. Ho dovuto spiegare io, cliente, a un’addetta Vodafone come funziona il loro stesso sistema di assistenza automatica.
Il tono è stato arrogante, maleducato e offensivo, come se stessi mentendo, nonostante fossi palesemente esasperata da ore senza un servizio che sto regolarmente pagando. Dopo circa 10 minuti di questa situazione assurda, l’operatrice mi ha chiuso il telefono in faccia.
Ad oggi pago un servizio che non funziona, non so se qualcuno mi contatterà mai e ho ricevuto informazioni contraddittorie e un trattamento inaccettabile.
Un comportamento del genere verso un cliente è semplicemente vergognoso.
Cambierò operatore il prima possibile.
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On Tuesday evening I noticed that my home Wi-Fi was not working. Through the Vodafone Station app I opened a chat with Tobi, entered my phone number and was informed that I would be called back by +39 349 000 1900. A few minutes later I did receive the call and spoke with an operator (call center based in Albania). After about 10 minutes, I was told that the issue was not related to my modem or Vodafone Station, but to a local network cabinet undergoing maintenance, and that everything would be restored by 3:00 PM the following day.
The next day, at 5:00 PM, I was still without internet. I repeated the exact same procedure and was called again by the same number (call center based in Albania). This time, another operator vaguely claimed that the problem was actually with my Vodafone Station and that a technician would need to contact me.
When I asked why I had been given a completely different explanation the day before, the operator denied that I had ever spoken to anyone the previous evening, repeatedly insisting that it was “not true”. She even claimed that Vodafone does not call customers and that I must have called them. I then had to explain to a Vodafone employee how their own automated support system works.
Throughout the call, the operator was arrogant, rude and dismissive, treating me as if I were lying, despite the fact that I was clearly upset after being without a service I am paying for. After about 10 minutes of this unacceptable interaction, she hung up on me.
At this point, I am paying for a service that does not work, I have no idea if anyone will ever contact me, and I have received contradictory information along with completely unacceptable treatment.
This is no way to treat customers.
I will be changing provider as soon as possible.

I've been using them for two years, and they're only good at charging. The internet is always dropping, or your speed suddenly decreases. It's very difficult to work or do anything with this company Their customer service hangs up on you and only offers a temporary and unhelpful solution.

Vergognoso mi finiscono i giga e per navigare devo aspettare il rinnovo cambiorò gestore e una vergogna

Above ridiculous.
Trying to log in from App, tells me I have to use SPID and it doesn't work. Tried to log in from PC browser, tells me I have to use the app...which doesn't work.
Lame service.

Utterly useless! Our experience has been problem after problem. Most recently we have been trying to update our expired credit card to pay our monthly bill. Vodafone has made this impossible because it will not allow us to download its app. Quite extraordinary to find a company that actively prevents you from paying them. There are plenty of alternatives. I cannot see Vodafone surviving much longer.

Not clear on cancellation charges. Had a faulty portable modem device, returned and they kept charging me plus wanted a cancellation fee despite telling them that the device was faulty and I was not happy with its performance. 1 year on after leaving Itsly they keep sending me emails saying that I owe them money. Paid the final bill before Christmas, I asked them to send me an email confirming the account was closed and then they send me a new bill in January 2026. Absolutely ridiculous, no tranparency, poor communication, a never ending contract. This should not be happening in a developed country.

Worse service ever. The operator was incredibly rude.

The automated teller hung up on me twice, never managed to get what I needed done. Will be leaving vodafone for good.

Incredibly hard to do recharges if you are a foreigner living in Italy, they'll tell you you need to pay random extra amounts for your recharge to be active, then the next person you speak to says that was incorrect and you'll receive a refund, refund never arrives. The customer service staff are often get rude.

Low quality and low service, and extra cost for your plan.
Not recommended.

Se fosse possibile darei 0. Assistenza clienti affidata all’intelligenza artificiale totalmente inefficiente. Impossibile parlare con un operatore! Vergogna

I felt conned by them. I don't speak Italian very well. I was told one price for the internet service, when I got home and I managed to look at the agreement in more detail i realised it was 5 Euros a month more than I had been told.

Called for a new broadband spent an hour and thought I got my internet sorted but 2 days they told me they gave me someone else landline number so I have to make another account.. went through again but this there was not an account created.. never ever had to deal with this crap just to get internet.. Vodafone absolute garbage waste of my time

Vodafone Italia is the worst company to deal with on the planet.

My log in doesn't work and wont let me access my account to pay my bills. No one in the company seems capable of fixing the problem. I opt to pay my bills at the post office instead. They don't receive my payment and threaten to cancel my service. This time when contacting them they make you jump through hoops verifying your account with an automated machine. This will only get an appointment for when they are available to call you the following day. I have been dealing with these problems for over a year and in order to cancel my contract with them they charge you a 100 euro fee. Worst company ever. They should stick to the UK where the service actually functions properly.

Scammmers they add random things to the contract and it's very time consuming and hard to deal with that. Hope the market will notice

Hello, I would.like to let my personal review to M.ss Nicoleta from vodafone customer service for client. I am so glad , happy for having your support which made my day.... thank u @Nicvoletta from The Wonderful Romania 🇷🇴

I just received an email from Vodafone announcing that, due to rising energy costs, they're having to raise their prices. I've had an internet connection with them for eight years, and every year they increase the price. I currently pay a fixed rate of €34.99 per month. I started with €25 when I signed up! Now they're raising it to €39.99.

Totally unhelpful staff at 2 stores in Milan, mainly at central Station,Lady was texting,looked up and said 1 sim card, 40 euro then kept texting. Found a small phone shop not far away selling Lyca cards. Fantastic young guy who loaded everything for us. 10 euro a month calls etc. Fantastic

I got the unlimited plan for my phone but ever since it got active I am unable to navigate on the web nor send messages. It's impossible for me to go out now that I am offline and while the customer service tried to help I'm still unable to connect to internet.