Vodafone Ireland Reviews 

4,130
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local staff for being extremely helpful, patient, and knowledgeable during their store visits. Many reviewers note that store representatives go above and beyond to explain everything clearly and ensure complete satisfaction. People often emphasize that the in-store purchasing and setup process is remarkably smooth, quick, and entirely stress-free. However, some people mentioned experiencing significant difficulties and long waiting times when trying to resolve account issues through customer service lines. Consumers also faced frustrating delays with network fixes and encountered unsatisfactory or faulty device replacements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting exceptional professionalism and... See more

Service

Customers report extremely positive experiences with service, highlighting professional, friendly, and... See more

Customer service

People report positive experiences with customer service, praising staff members for being knowledgeable,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting helpful staff and smooth in-store or... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of experiences. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Service at Vodafone Bray I had a fantastic experience at the Vodafone shop in Bray, thanks to Alex. He was absolutely amazing — so professional, friendly and genuinely helpful. He went... See more

Company replied

Rated 5 out of 5 stars

Nicole was most helpful today in recommending a package and setting up the phone for my brother in law who is deaf. She had great patience and understood his need and made sure all was OK before we l... See more

Company replied

Rated 5 out of 5 stars

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more

Company replied

Rated 5 out of 5 stars

Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

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4.4

All reviews

(4,130)

1,668 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service

Customer service

15 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Pete,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Very helpful

Very helpful, Garry was great to deal witg

15 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Teresa,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Castlebar Store

Great customer service from Shay in Castlebar when i needed to change my plan. Made me aware of all the extras without being pushy. Great experience

14 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Siobhan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

What a lovely experience and service I…

What a lovely experience and service I got from Cris. He is a lovely person with extraordinary attitude. He helped me with everything I needed. He is a shining star. Vodafoneis the best! 😊

14 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 1 out of 5 stars

I had to cancel my subscription 4 times…

I had to cancel my subscription 4 times following the end of the bundle I had signed up to.
They kept changing double the monthly price.
It makes me suspicious as to the reason; I suppose it would have nothing to do with helping them pay for their recent fine.
You have only yourself to blame so I will never again have anything to do with them.

10 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Trish,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations.

We take all comments seriously and use them to help improve the overall experience for all our customers.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Great experience

Chris(ty) helped us at the Vodafone store on Henry street today. Super helpful, friendly and efficient. He was quick to understand what we were looking for and sorted us out with a great plan. Highly recommended. Thanks Chris

14 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Elsa,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

The staff member was exceptionally…

The staff member was exceptionally helpful

14 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Paula,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

ada so helpful and answered all my needs

ada in johnson’s court in sligo was so very helpful answered all my queries

14 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Super helpful

Super helpful! Thank u Jabber 🙏

13 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Anne-Marie,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

To the Vodafone Management Team,I am…

To the Vodafone Management Team,I am writing to share my feedback regarding the outstanding service I received today from your agent, Abuzar.Abuzar went above and beyond, putting all his effort into helping me choose my new phone. His deep expertise and thoughtful suggestions made a significant difference and were extremely helpful in making my final decision. Throughout the entire process, I was incredibly impressed by his patience and professionalism.Please pass along my sincere gratitude to Abuzar for his exceptional support today. He is a fantastic asset to your team, and his dedication did not go unnoticed.Best regards,Veronica

13 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Victor,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Excellent help and advice about…

Excellent help and advice about ordering a reconditioned iPhone on the Vodafone website from Ada in Sligo, The Canopy shopping centre.
Staff in that store are exceptional and highly recommend.

13 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Julie,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Couldn't rate the guys here enough,zayn…

Couldn't rate the guys here enough,zayn went above and beyond to get my phone switched over.

13 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Adrian,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Si good Person👍And fast

Si good Person👍And fast

13 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Abraham,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Vodafone - O'connell street, Limerick

The service provided by Joe was brilliant. He was so informative on the type of phone to buy and plans. He also helped swop over many apps to my new phone which is hugely beneficial. And finally I was very happy with the value for money instore.

11 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Katie,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Adriana was a very good help for us in…

Adriana was a very good help for us in the Blancharstown Vodafone store. She is an excellent seller and very helpful in any circumstances.

12 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Maria,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Quick, efficient customer service.

I used the live chat function to get set up on a new pay as you go SIM. The chat bot was completely useless for me but once I got speaking to the agent Lawrence, the process was very quick and simple. I've had a couple of experiences recently where it took the guts of an hour to do something really simple so getting this done quickly and painlessly was refreshing! Very happy with teh customer service.

12 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Maurice,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.

At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.

We will ensure to pass on your feedback on to the relevant team.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Cris was super helpful

Cris was super helpful. Had the first truly great experience in a phone shop in my whole life

11 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Edjan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

I was dealing with a lovely lady named…

I was dealing with a lovely lady named Tracy. She was great help and made the whole process amazing.

11 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Sean,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

SHAWN is a amazing Staff and he was…

SHAWN is a amazing Staff and he was very polite.

11 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Ella,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Great service

Everything went smoothly with Pawel, he explained everything well. Great service

11 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

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