Vodafone Deutschland Reviews 

Oh well! I left Germany many years ago (just before covid started) and I cancelled my subscription on time and gave the proof from the city office that I left the city and in my case the country. I sent the modem by post (my bad that i sent it by untrackable post and the covid was another cherry on the top)! And 5 years later I get some stupid bill of 250 euros by a debt collection agency claiming damage (they didnt receive their stupid modem). Since I dont keep 5 year old post receipt, I cant prove shit! And repeatedly contacting them, they say they dont have my customer number! Of course you dont, you morons! And the debt collection agency as they are supposed to be were even worse. They say they sent many letters to my address for the bill and I wonder where they sent them because I sent a proof I left the city. I didnt know such pea-brains are actually employed. They find foreigners as easy targets and screw with them with the paperwork! So I recommend people to just stay away from these dumbasses.

Rude customer service no internet for a week and they blamed me for missing a call.

I'm trying to revoke my contract within the first 14 days which should be very easy according to german law but it's a horrible experience. They have a retoure portal that is supposed where you can register the revocation but it only shows a phone number and when you call it they only speak German. No english is possible.

When I ask their chatbot to cancel my contract, they again say 'just fill in the form on the retoure page'. But there is no form, just the phone number.

Never had a worst experience as a customer. If you plan to get Internet with Vodafone, start 2 months in advance, because they are incapable of doing anything in a reasonable time. Support team is kind but useless, they never solve a problem.
Worst and most frustrating experience as a customer of my life.

Been out of Internet for a week with no resolution in sight. Routers and other devices have been sent to the wrong address twice and first and second line support an utterly incompetent. Everytime I call something else goes wrong and the ability for Vodafone to actually do a root-cause analysis is virtually impossible other than doing port resets and telling even experienced customers to restart the router. I cannot wait to leave. Issue of course is that in more rural parts of Germany, such as Munich, your options are limited. State of affairs living here.

absolutely do not recommend their service is unreliable. I didn’t have connection for over 30 days and they don’t let me to cancel my contract. Unbelievable T-Mobile offers help and takes over the contract by offering a six months grace period until your contract with Vodafone ends never again Vodafone.
their agents are very kind and understanding, but they can’t do anything. That’s probably why they are so nice knowing for what kind of scammers they are working so absolutely run from this company.

I have a Vodafone cable internet contract, and it has been incredibly frustrating:

The internet connection drops constantly—unacceptable for a paid service.

The website and app feel stuck in the Stone Age with no English-language support at all.

Customer support is practically useless—every channel (WhatsApp, web, app, phone) is dominated by bots that waste your time and never solve anything.

The service is reliable and customer support is very responsive. Setup was easy, and everything worked smoothly from the start.

Stay away from Vodofone in Germany. Bad Customer Service and cheats!!

Retention Marketing in Hangover Mode, rude to customers, no effort in rebuilding trust to customer. Internet is down for days... lousy service.

Excellent use of monolpoly power to keep customers locked in contracts and provide poor after-sales service without losing market share.
This guy walked in to my apartment after the mandatory contract duration expired. He stated glass fiber would be installed in the street and we had to upgrade to the corresponding internet contract, promising faster internet and saving €10 per month. After signing, I never heard back and ended up paying a higher monthly cost. Still no glass fiber, can't cancel my contract now that I'm moving because I'm locked in for an additional 2 years.
Also received (A LOT) of surprising costs on my phone bill. The contract offered free internet in Europe, but had extremely high roaming rates if in a certain period, data use in EU outside of Germany exceed the domestic data use. A rule that I had never heard of and must have been hidden in the fine print.
Personnel in the stores (Moabit) were usually friendly but also limited in their support because of corporate policy.

Avoid this idiotic place in all possible ways. I'm trying to terminate my contract. I've been doing it for 3 months. The reason is unworkable equipment and absolutely ridiculous service. It seems I have to contact a lawyer to do that.

update 2026 gettin much better!!
always say no to any new offer!

it is almost scam and u pay more than spacelink and tonline together, still extremly overpriced for nothing

but it works and the peoplese are friendly while trying to scam ur bum out of hell

but some employers realy try to help u i stay here for the rare good people only

and im to exhausted to change

but it works but extremly overpriced for nothing less a piece of bytes

bad deal but not that magenta scam bad

scam company

Superfriendly and helpfull on phone BUT!!!!

Something Sounds to Good to be Truth, it is not true!

never accept cheaper offer or bonus u pay more than twice ...

if they say thats better pls rate me good, its not! i get vodafon because lesser prise not for lies monthly raise...

they want me pay 39,99 euro for my phone contract! and 30 for my lan lul

before 19,99without anything realy expensive for me...but much better than the new punishment

feel like been deforced and cheated in the worst way i ever had.....

i wonder they want not my blood for just the soul

awfull stay away :(((( if u can!

im tortured of the company for year,
because im poor and they suck the blood of poor peoples

im not sure but i think vampires are true,
while imagine all the bad experience with vodafon

there are no humans, just demons torturing my soul in demonic punishments

kinds

and please search for ur humanity thats not ok! how ur team is torturing peoples

I REALY THOZGHT THEY ARE SHOOLED TO FRAUD PEOPLES!

THEY ALMOST MOST TRY THE BEST ON PHONE BE SUPER KIND AND HELPFUL WILLING

BUT AFTER THAT U CHECK MAILS
AND IMAGINE

u getting totally SCAMMED and pay more for nothing!!!

THEY NEVER REALY TRY TO HELP U

I DONT KNOW WHAT I SHOULD DO!!!

i want my 30€ router and my 20€ phone flat!!! its expensive but better than hundrets loool WTF ARE U SERIOUS?

I initially had a phone contract with them and switched to another supplier that managed to send me invoices every single month.

Apparently there were a few months left with Vodafone to pay and they never even decided to send me ONE SINGULAR INVOICE but the one through a debt collector company.

Vodafone is bottom-of-the-barrel with their business practices, STAY AWAY FROM VODAFONE

Apparently Vodafone has a new app and all our accounts got wiped from the system so we have to register totally new (only found this out today, a customer of 5 years, after I called the for the second time to say I couldn't access my account). Some steps clearly got missed in the customer communication process here.

Shockingly rude customer service. Have not had this problem at other Vodafone stores in Germany. Avoid this one at all costs!

Worst customer service ever

I had a vodafone cable connection in my previous apartment where everything was fine but after we have shifted to a new address there was no internet connection. After multiple call and multiple ticket raised over 2 full months it was not solved, as i work from home and I desperately needed internet I begged then they sent me a mobile router with very low speed and i have to call thr customer service every 15 days to renew the mobile internet. But the main cable connection was never solved, according to them the cable box is owned by Pyur company in our building and told me to call pyur instead. When i call Pyur they were like why are you calling us call Vodaphone. Then after so long finall i got a call for a technician visit, but the appointment date was one month from the date. Its like a joke and nobody. Finally i was able to get rid of vodaphone contract after i made a new DSL connection contract with them but they are unable to provide 250 mbps instead offering 100 mbps. God finally helped me getting rid of this worst ever company with worst ever customer service.

And you know what, they charged me 40 euro for address change

This is the worst internet provider you could chose.

I am cursing myself daily for picking this one. It's expensive, there is daily internet cut, daily lags. Everything is so bad. I have never experienced such bad internet provider.

I am counting the days until I can break my contract.

I wish 0 stars was possible.
I have been a customer for over 4 years. I wanted to cancel my contract since my new apartment does not allow Vodafone. I have tried three times to cancel and they continue to try to elongate the cancellation process. They have called, texted, called again. Each time being incredibly rude. Won't answer my questions and have given me a fake number to call to answer my questions. They have also hung up on me when I tried to ask my questions. I would have been open to keeping my cell phone account with them but now I want absolutely nothing to do with them. I am completely appalled. I know German's are not known for their customer service but this is a whole new level of disrespect. Do not start a contract with them.