Vodafone Australia Reviews 

Your network is completely unreliable. My calls keep dropping and my phone is constantly “not reachable.” I am missing important calls because your service simply does not work.

I am paying for a mobile service that fails at its most basic function. This is not a minor inconvenience; it is repeated network failure. Restarting my phone and basic troubleshooting does nothing. The issue is clearly your coverage and reliability.

If you cannot provide stable service, I expect to be released from my 24-month contract without any penalty. I will not continue paying for a network that does not deliver what it promises.

Vodafone policies are rather naughty they state "unused days from a previous recharge do not carry over" some data does, but not phone usage, they start sending out reminders asking you to top up on Prepaid 3 days out - but if you do - this 3 days just disappear, and all you get is the 28 days. It is in their policy to not carry over usage - but surely this is illegal - it is certainly very immoral. they are about to loose a customer

We paid £15 for a phone unlock code we were then told that was to see if we qualify for the service and £15 extra was paid to receive this. We received an email to say code would be sent in 72 hours. It's now a week later and no code. Contacted customer service they said 30 days but the email said 72 hours customer service are unhelpful saying I have to wait for servers could be up to 30 days they have breached the service I should receive the refund I have asked for but nothing they are disgusting please do not use this company. I am with another company who go above and beyond. I cannot believe I have been robbed by such a company

Purchased two new iPhones with eSIM from the Folkestone branch. We had a problem transferring our telephone number from our old sim phones to our new e sim phones. I have never encountered such a disinterested bunch of assistants in retail before. The advisor that sold us the phones was pleasant enough however appeared to be lacking the knowledge required to help. He sought assistance from the assistant manager, who was miserable and although he knew what to do appeared reluctant to help and unenthusiastic about helping customers. He seemed like all he was more interested in playing on his mobile phone than helping customers. He is definitely in the wrong job. All the staff were engrossed in mobile phones when we walked in and there was only one customer in the store. Branch has definitely gone downhill and we have had better service in other branches. Will not use Folkestone store again.

Added roaming on my fixed $45/yr plan without my consent.
I had a yearly fixed plan of $250 per year before. I planned to move to the USA for work purposes, so I froze my mobile number with a fixed $45/yr plan as per the Fountain Gate consultant's suggestions. I did not ask for roaming on it as I don't use my Australian number in the USA and use WhatsApp. I found that somehow roaming is active on my phone so I asked my wife to visit them. One of Vodafone's consultants at the Waverley Gardens Shopping Centre told my wife that Vodafone charges for WhatsApp messaging and I must call them from the USA to fix this problem.
This is bizarre.

Absolutely awful. Thieves and scammers the lot of them. They will sign a contract with you and then cancel it, with no intention of ever actually giving you what you signed up for. The suck you in with a good deal and then cancel it and try to force you to make a different purchase for a much higher value

Just to clarify. I ahead already spoken to at least 8 separate useless customer service people at Vodafone who have informed me that this is not their problem. Even though Vodafone screwed up. Three times. So no, I will not contact you because there is no way that you can help me. I am.in the process of signing up to other companies for all 5 mobile phone planes and 2 internet services that I am currently paying for and Vodafone can get stuffed

the slowest internet of all time, if i could give it less than a star i would

I went to the Morayfield shop today17/2 to see if I could get some help regarding a failure to connect. A young man came to my assistance and went about investigating what the problem was and how to rectify it.
He was both pleasant and understanding and above all else, very knowledgeable. I short he rectified the problem and had my iPad up and running again in very short time. Unfortunately there does not seem to be an avenue to enable me to thank him via his manager so I hope this serves to say thank you for your efforts and professional manner. Many thanks from an 85 year old to a young man of an upcoming *generation. Thank you,!

I wanted to move to a new address with my internet and landline. Gave plenty of time in early Jan for this to occur by 30th Jan. Did not happen and when complained , happened on 10th Feb. Worse, I cannot get into my account to see my bills since I moved my mobile away from Vodaphone. Their one Time security codes are never sent to this number!

Alex our salesman was very patient and explained everything I needed to know. He sorted all my queries and helped over and above. I left with my new phone all working and am extremely pleased. Will always return when upgrade is due or even help with my phone.

A good serviced and but in some area the signal are not very good.

Trying to get my Dad's NBN and mobile phone accounts cancelled after he passed away.

Vodafone's customer service has been unhelpful and obstructive. Been into store - can't help me; phoned customer service multiple times - right person never available; tried chatting online - don't get any response.

Don't appreciate my time being wasted. Would never use Vodafone on the basis of this experience.

⁷Do not switch to Vodafone Broadband.
Whoever you are currently with as a I.P can't be a sh1t as Vodafone.
Today I got 15 MB download and 7MB upload!
Which, ironically, is on par with Vodafone Mobile speeds.

With ZZOOMM I could expect a CONSISTENT 600 MB upload and 450MB download.

So if you go with Vodafone 900 Full Fibre you'll be transported back in time to "dial up" speeds of the late 90s which to some is what their parents could expect.

I spent a whopping 8 hours texting with the customer service team to resolve an issue they had created. The customer service was absolutely terrible. Firstly I wanted to buy a product and they send me the wrong link. After i purchased it i could see that the esim was not for Cyprus but for Australia. 7 hours to get a person to proceed the refund. Every 5 minutes i had a new customer representative coming in the chat and i had to explain everything from the beginning. Then they sent me a QR code to scan with my camera and they asked me why I couldn’t scan it. How on earth could I scan the code with my camera when it was on my emails? What a horrible experience

A very nice man called Surill from the Southend Branch was very helpful and very polite and he was incredibly patient with my daughter who was opening up a mobile contract.He was a trainee but very competent

Vodafone Mandurah Forum..., Manager's an absolute diamond... Anyone who has patience and nouse to be able to sort out my 80yr old mother's phone dramas is the bomb !!!
Which was a huge bonus after driving 100km to our nearest Vodafone store !!!

Terrible experience with Vodafone online and phone customer service. It took three weeks to try to connect NBN at my new rental and cancel it at my old unit. They cancelled and created a new plan at least 4 times, gave errors they couldn’t explain, and kept transferring my calls back and forth with no solution. Something so simple was impossible to resolve, and the online/phone service completely turned us off.
The Vodafone in-store staff were friendly and helped clarify what had been happening, but they couldn’t fix the issue because we decided to cancel our NBN plan due to how bad the online and phone service was. In contrast, contacting Telstra online got everything set up within 4 hours. Online and phone support overseas clearly doesn’t understand basic NBN setups.

Absolutely appalling experience after 27 years with Vodafone

I have been a Vodafone customer for almost 27 years. In that entire time, I have never missed a payment, never had a billing issue, and have always paid my devices off without problem. Today’s experience has completely destroyed any confidence I had left in this company.
About a week ago, I decided to upgrade my phone. Instead of buying the iPhone 17 outright, I chose Vodafone’s option to pay it off on my plan, as it worked out cheaper. I upgraded my plan, completed all paperwork, submitted my ID, and everything was approved. I was told tracking and shipping details would follow.
A week later, with no phone and no tracking info visible in the Vodafone app, I called Vodafone to find out what was going on. I was then told — for the first time — that my plan upgrade and phone order had been cancelled due to a “bad credit score.”
I was told I should have received a text saying someone from Vodafone’s credit department would call me. I received no such call.
I was then told that my “credit score with Vodafone is $1.” Yes, one dollar. I was advised to check my credit report myself because Vodafone uses third-party agencies.

So I did exactly that.
I obtained a credit report from Equifax, my credit rating is extremely good with no issues. I called Vodafone back, explained this, and was told Equifax wasn’t the “right” one to check and that I should instead check Experian.
I did that too. My Experian report shows my credit as excellent, with no blemishes, no defaults, nothing outstanding.
I called Vodafone again, asked to speak to someone senior, and asked to be transferred to someone who could clearly explain the issue. I was told no senior staff were available.
During another call, I was then told Vodafone cannot recheck my credit for six months. Six months despite the fact that every external credit agency says my record is clean and despite being a customer for nearly three decades.
At this point, I drove to the Vodafone Miranda store (Westfield Miranda) to speak to someone face-to-face.

The staff member:
• Confirmed I’ve been with Vodafone nearly 27 years
• Confirmed all bills have always been paid
• Confirmed a recent phone upgrade was paid off quickly
• Confirmed no account issues whatsoever

Yet I was again told my credit limit with Vodafone is $1 — something the staff member admitted he had never seen before. Even he agreed this made no logical sense but it’s out of his hands.

I showed him both credit reports. His response?
“There’s nothing we can do. It’s the algorithm.”

No escalation path.
No credit department I could speak to.
No manager.
No head office contact.
No way to fix an obvious error.

When I asked what my options were, I was told bluntly….
“Your only option is to go with another company.”

After 27 years of loyalty, Vodafone was perfectly happy to let me walk away because nobody seems capable or willing to identify and correct a clear system or data error.
Only after all of this did Vodafone finally call me back to say they would “escalate it” and I might hear back within 24 hours. Frankly, that is far too late and inspires zero confidence.

The most disturbing part is not just the mistake, it’s the fact that nobody at Vodafone knows how to fix it. There appears to be no accountability, no transparency, and no customer advocacy whatsoever.

I am absolutely disgusted that a customer of nearly three decades can be treated this way and left in limbo while being told to “wait six months” for a problem Vodafone itself cannot explain.
If this is how Vodafone treats loyal customers, I can only imagine how they treat new ones.

Utterly unacceptable.

Vodaphone are grossley incompetent! A disgrace. In 4 months they didnt take payment once correctly by DD, i had to pay them direct on app, they tryed to tell me its was my fault or my banks fault.....well everyone else gets paid just you muppetts thst cant? and your extra charges are never being paid....its racketering and theft you are criminals and you will noy bully people, total scum bag organisation, never use them, i will see you in court, i dare you to call me in? I have proof of accounts your bs is not going to fly, shame on you......your chorley branch is a bunch of cant be arsed(s) sad company hope you sink, your all chancers with no integrity

I went to Belmont Forum store, and had an extremely frustrating and unacceptable experience today, where I spent nearly three hours (12:30 PM – 3:30 PM) without receiving a proper resolution.

I visited the store to change the ownership/title of my account or, alternatively, to switch providers while keeping my existing phone number, as Vodafone network coverage is extremely weak outside the CBD (over a 100 km radius). I have been using this service since 2018, even though the account incorrectly displays my friend’s name while all other details (address, usage, payments) are mine.

What I faced today:

* I was initially told I had overdue charges that must be paid before a title change.
* I requested a partial late-fee waiver, agreed to pay the remaining balance, and proceed with the ownership change.
* I was advised to contact the Hardship Team, which I did.
* After wait times, repeated verifications, and explanations, the Hardship Team extended my payment time and left NO notes for the next agent regarding the title change.
* As a result, I was transferred multiple times between departments and forced to repeat my situation at least six times, including four phone agents and two in-store staff.

- One agent waived $27, after which I paid the remaining $69 immediately.

### In-Store Experience

While waiting in-store:

* Store staff ignored me while serving customers who arrived after me.
* One staff member was visibly idle yet did not assist me.
* There was **no apology, acknowledgement, or communication** during extended wait times.
* Only after nearly **40 more minutes** was I told conflicting information.

Eventually, I was told:

* I could switch providers without needing the account holder present, using only my account number and phone number.
*He also advised to pay an extra $30 to buy a prepaid sim to change plan while my existing plan I paid for today finishing in 27th Feb.
* This directly contradicted earlier advice that I needed my friend present and had to deal with the Hardship Team.
* This correct information was never provided at the beginning, resulting in hours of unnecessary stress and wasted time.

### Impact

Both my friend and I had taken time off work and attended medical appointments prior to visiting the store. Due to the excessive delays and mismanagement:

* Medical appointments were cancelled
* Physical and mental stress increased
* Nearly an entire afternoon was wasted due to incorrect guidance and poor service
While on call the lady confirmed me to pay 69Aud and Been laid immediately, now I received a msg of $7to Pay!!

### Concerns

* Staff and the store manager appear **poorly trained**
* Information provided by customer care and in-store staff was **inconsistent and misleading**
* Basic processes that could be handled **online, via email, or through the app** required repeated in-person visits
* This experience felt **harassing, exhausting, and entirely avoidable**

I request:

1. A formal investigation into this incident
2. Proper training for store staff and management
3. An explanation for the incorrect and conflicting advice provided
4. Appropriate compensation for the time, stress, and inconvenience caused

This was one of the most disappointing customer service experiences I have ever had. I expect a prompt and meaningful response.