The assistant Nayim was very pleasant upon entering the store,he asked what I required but wasn't pushy.He had knowledge of the product I was looking for and explained the difference in the phones.i... See more
Company replied
Location
Switch locationUnit 29b New Square, B70 7PP West Bromwich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a advisor kabir is only came in to check account but he sorted me out amazingly.. top guy recommended to everyone and his handsome as well 😍
Company replied
Had to wait a little while but staff kept me updated and were very polite and courteous. They were very busy in store but I was seen quite swiftly. My query was dealt with effectively by Guppi and I h... See more
Company replied
Nayim has explained everything very well. He took his time with the customers and allowed us to not feel rushed. It was a good and wonderful experience and definitely be back if we need more help.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - West Bromwich
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 29b New Square, B70 7PP, West Bromwich, United Kingdom
5.0
Excellent
877 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic
The workers are really kind and helpful. One of the workers, Nayim was just great with explaining everything that we needed to know. Great service overall! 100% recommend.
20 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Zinyka,
Thanks for the lovely review and fantastic support for Nayim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great experience sitting with kabz…
Great experience sitting with kabz sorted out a great deal for my sim. He also moved my number over.. top guy!!
20 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Mardar,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The assistant Nayim was very pleasant…
The assistant Nayim was very pleasant upon entering the store,he asked what I required but wasn't pushy.He had knowledge of the product I was looking for and explained the difference in the phones.i purchased a phone and had a new contract.and it was explained too me and broke down in sections so I was aware of what I was paying ,how much I was paying and what I was paying for.
19 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Paul,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nayim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good experience with aaliah she…
Very good experience with aaliah she was vey helpful and gave me a good deal
19 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Sukhwinder,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Aaliah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hi today i came to buy to my iPhone my…
Hi today i came to buy to my iPhone my customer service with nayim is very excellent, I think he is only the right person in store to communicate with ,he very helping good guide very well qualied with whatever he is doing ,must contact him for your service and problems best guide and right person to talk with .very appreciated his good communication alots thanks to nayim to helping me 😊 😊 will come again fir further problems thanks 😊
18 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Avi,
Thanks for the lovely review and fantastic support for Nayim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Awesome customer service
Awesome customer service! Nayim was super helpful!
18 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Calum,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Had an excellent experience in store…
Had an excellent experience in store today to upgrade my phone. Customer service was second to none cannot fault at all.
Overall very happy with my experience
18 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Danielle,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service from Nayim very good…
Very good service from Nayim very good customer services
17 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hi David David, thank you so much for your wonderful review and the amazing support you’ve shown for Nayim, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
What a advisor kabir is only came in to…
What a advisor kabir is only came in to check account but he sorted me out amazingly.. top guy recommended to everyone and his handsome as well 😍
17 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Happy with the service from narinder…
Happy with the service from narinder helped me switch my number over
17 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Amarjit,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brill customer service from gup
16 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Scott,
Thanks for the lovely review and fantastic support for Gup. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came in with phone issues
I came in with phone issues, nayim sorted it out and upgraded my account, great service
15 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey StephenPerry
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Narinder was very friendly and helpful
Narinder was very friendly and helpful. Would reccomend
15 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Sonji,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gup was helpful and got me over from…
Gup was helpful and got me over from voxi to Vodafone with a working sim and unlimited data for a great price
15 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Shusila,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The staff and the offers they…
The staff and the offers they recommended which were best for us. Nayim did his job very efficiently and he was very supportive
14 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Sarav,
Thanks for the lovely review and fantastic support for Nayim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing customer service Gup is really…
Amazing customer service Gup is really friendly and welcoming and the deals are amazing!
14 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Dijon,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 star for aaliah she was very good and…
5 star for aaliah she was very good and gave me good deal
14 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Samrat,
Thanks for the lovely review and fantastic support for Aaliah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nayim has explained everything very…
Nayim has explained everything very well. He took his time with the customers and allowed us to not feel rushed. It was a good and wonderful experience and definitely be back if we need more help.
13 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Shenay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Contract review
I came in to cancel a contract following a recent bereavement. Staff were very understanding and checked my other contracts and on realising significant discounts were due to expire they organised new contracts. Excellent service.
12 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Hi we visit the Vodafone store for some…
Hi we visit the Vodafone store for some issues of my sim and there Mr.nayim who gives us a all information very good with great conversation.i m gald to visit there.thanks
11 August 2026
Unprompted review
Reply from Vodafone UK - West Bromwich
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.