Vodafone UK - Walsall Reviews 

534
TrustScore 5 out of 5

4.9

37-39 Park Street, WS1 1LY Walsall, GB


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Rated 5 out of 5 stars

Nim was absolutely amazing! From start to finish she was so helpful and really knowledgeable. She made my day as I was super stressed out and overwhelmed. Thanks Nim she was amazing and made me feel a... See more

Company replied

Rated 5 out of 5 stars

I had a great experience here at Vodafone with Raf and Zara. I came to sort out my Nans phone bill and they’ve offered my Nan a new Samsung and she’s paying half the price now compared to what she was... See more

Company replied

Rated 4 out of 5 stars

Good experience with the members of staff specifically, Rafael was very helpful and Nimra as well. Good guys

Company replied

Rated 5 out of 5 stars

I visited the store to collect S24 galaxy android and broadband router. Rafael was knowledgeable , friendly, and had great customer service. Any problems and questions I had, Rafael was able to assist... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Walsall

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 37-39 Park Street, WS1 1LY, Walsall, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

534 reviews

5-star
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1-star

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4.9

All reviews

(534)

40,266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very freindley and calm atmosphere…

Very freindley and calm atmosphere Rahain was brilliant and very nice 10 out of 10 thank you so much im very happy to be going with Vodafone .

13 April 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Ashton,

Thanks for the lovely review and fantastic support for Rahain.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visiting the Vodafone branch in Walsall…

Visiting the Vodafone branch in Walsall was an absolute delight, thanks to Jay and Raihan. Both were incredibly helpful, respectful, and approachable, creating a truly welcoming atmosphere. They went above and beyond to assist with all my needs even exceeding their standard duties to ensure I was taken care of. They are fantastic ambassadors for the brand, and I truly hope their exceptional service is recognised

11 April 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Lewii,

Thanks for the lovely review and fantastic support for Jay and Raihan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zara gave me great options for…

Zara gave me great options for broadband !!

10 April 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Evelyn,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nimra had the best service thank you…

Nimra had the best service thank you for greeting me in nicely and helping me out

8 April 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Antonio,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nimra was extremely helpful in sorting…

Nimra was extremely helpful in sorting my problem, I thank her very much

7 April 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and good information

Very helpful and good information
Pleasant approach
Very patient with senior citizens who are not good with technology.

4 April 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Nokukhanya,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nim has been great help

4 April 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey George,

Thanks for the lovely review and fantastic support for Nim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable, listened, knew what there were doing

3 April 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had some issue with my network

I had some issue with my network. A wonderful employee Mister Ibraheem Ali helped me. He was super nice and cooperative. God bless him : 10/10 customer services.
Thank you so much

25 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey lailma,
 
Thanks for the lovely review and fantastic support for Ibraheem Ali.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibraheem was very helpful and gave…

Ibraheem was very helpful and gave great customer service.

24 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Megan,

This is fantastic to hear! We really appreciate the feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were extremely helpful

The staff were extremely helpful and accommodating, they went above and beyond to ensure to had the best deal for the cheapest price that was possible. I would like to send a personal thanks to Raihan,Nimra, Helmiah for the devotion to their jobs.

18 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey BM,

Thanks for the lovely review and fantastic support for Raihan,Nimra, Helmiah.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibraheem Ali has been very good

Ibraheem Ali has been very good, customer service is excellent and hes very knowledgeable and kind

15 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Alan,

Thanks for the lovely review and fantastic support for Ibraheem Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ibraheem Ali very good service kind and…

Ibraheem Ali very good service kind and helpfull.

13 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Maria,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good Customer Service,

13 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Raihan was very nice and helpful with…

Raihan was very nice and helpful with what we needed.

12 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raihan was very helpful

Raihan was very helpful, guided me through the contract and made everything very smooth and efficient great customer service

12 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Cetori,

Thanks for the lovely review and fantastic support for Raihan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nimra was really good thanks for the…

Nimra was really good thanks for the help

12 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey David,

Thanks for the lovely review and fantastic support for Nimra.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raihan got us a cheaper deal on a…

Raihan got us a cheaper deal on a better phone! Will definitely use again when needed.

12 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Lauren,

Thanks for the lovely review and fantastic support for Raihan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

nimra helped alot today honestly she…

nimra helped alot today honestly she helped me go through each option and help me choose what is suitable for me

12 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey Jaideep,

Thanks for the lovely review and fantastic support for Nimra.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nimra was great help thanks for her…

Nimra was great help thanks for her service

12 March 2026
Unprompted review
Vodafone UK - Walsall logo

Reply from Vodafone UK - Walsall

Hey RajaR,

Thanks for the lovely review and fantastic support for Nimra.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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