I have visited the Vodafone store for a few years now and I am never disappointed with the service I receive. On this occasion I was trading my Pixel phone in for the latest model, and the support I r... See more
Company replied
Location
Switch locationUNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD Swindon, GB
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See what reviewers are saying
We had an exceptional experience from Simran. She talked through all our options, explained everything very well. She found us our best options. Would recommend her to another person.
Company replied
I needed to upgrade my phone recently. Benn and Georgia in the Swindon store made sure I had a new phone that met my needs at a reasonable price. Excellent customer service, thank you. I will be back.... See more
Company replied
Nazmin was extremely helpful in providing advice and details of possible solutions. Can not fault the help and time she gave us. All issues were solved to our satisfaction. Well done Nazmin, wou... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swindon
Written by the company
Contact info
UNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD, Swindon, United Kingdom
4.8
Excellent
379 reviews
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Great customer service
Great customer service today from Nazmin
Very helpful from start to finish
I asked lots of questions nothing was too much
Thank you 😊
4 June 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Jade,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nazmin was extremely helpful today
Nazmin was extremely helpful today. She renewed my mobile and broadband contracts. She was clear and thorough.
4 June 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was very grateful for the help I got…I was very grateful for the help I got from Mac today at the store in Swindon. I had to transfer data from one fone to another and he was very helpful in giving
I was very grateful for the help I got from Mac today at the store in Swindon.
I had to transfer data from one fone to another and he was very helpful in giving me a hand to do so.
Very polite and understanding and explained everything perfectly to me.
3 June 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Sandra,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Aswin has really good customer servi what is really do you if you like it?Becausce…
Aswin has really good customer service experience. My experience with him was really good. He guided me about payment plan. His conversation style and tone was very professional and clear.
2 June 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Kanwal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came for an upgrade for my daughter…
Came for an upgrade for my daughter phone Nazmin was very helpful in vodafone swindon 10/10 service
1 June 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Scott,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Nazmin
1 June 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nazmin was very helpful through our…
Nazmin was very helpful through our experience in opening a new account. She worked through the issue with us and ultimately we got the deal we wanted. Great service. Thank you
1 June 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Amy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nazmin was fantastic and worked hard to…
Nazmin was fantastic and worked hard to resolve our issues and get us the deal we wanted
1 June 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey there,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Recently switched over from Virgin…
Recently switched over from Virgin Media to Vodafone but regret for doing so. The network is so unreliable, Teams call get disconnected constantly. I was promised 1 TB of speed, but it drops to 40mbps. This has happened multiple times now and have had to raise multiple calls with the support team without any resolution. The router all of sudden goes offline and their WiFi expert recommend a booster and wants me to pay extra bug for the booster. What’s even more frustrating is that they say a 2-3 disconnects is normal and I have to deal with this. This network is totally not ideal for those working from home. On one of occasions the network got disconnected at 15.00 or 16.00 and the support said there is global issue, in fact there wasn’t any global issue. I had to tether the network from my mobile phone and only had 10 GB, the engineer advised he add mobile data so I can continue working. They never added mobile data and they left us without a network for more than 15 hours at least. Just been with them for 2 months and had to call them 5-6 times to report the network issues. Terrible service received so far and I’m just waiting to terminate the contract with them. In my 3.5 contract with virgin media I think I called them only 1-2 times and they resolved the issue on a timely manner, I really regret for switching my network to Vodafone. There were never any network disconnects, Teams call never got disconnected, WiFi speed never dropped. Hence, it’s hard to believe that 2-3 teams call disconnect is normal, this wasn’t told to me when I bought the product. If I knew this I would never purchase the product.
26 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Nadia,
It's disappointing to hear that you've been experiencing an intermittent service since moving over to us. This is certainly not the experience we want you to be having with our broadband connection.
If you download the My Vodafone Broadband App, you will be able to run a test on your lines to check for any issues or faults that could be causing the disruption. If something is found, a ticket will be raised to our Broadband Tech team and they will work to get this resolved as quickly as possible.
Alternatively, please reach out to our Broadband team on 0333 304 0191 or via LiveChat here: vodafone.uk/2LCJiTm as we need to run some testing on your connection to make sure everything is working as it should.
Thanks,
Vodafone Social Media Team
Terrible Pro Fibre 3
Rubbish Fibre Pro 3
Absolutely useless, patchy, very low download speed, very slow internet on iPhone, broadband app is hopeless. Regret upgrading from pro fibre 2 to 3 as the internet and modem was fine with Pro fibre 2 but pro 3 is terrible. Unreliable. Poor support. Tried changing modem made no difference, 2x boosters no improvement. Not able to go back to fibre 2 as over 2 weeks change your mind period. Wish gone with Virgin or BT
25 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Nikki,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Very helpful and friendly staff
Very helpful and friendly staff. Steven was a great help and super friendly. Talked us through our options for an upgrade. Thanks swindon staff!
20 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Lee,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Georgia is fantastic!
Georgia is fantastic!! Knows her stuff and super helpful!!!
16 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey there,
Thanks for the lovely review and fantastic support for Georgia
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good upgrade experience
Simran made my upgrade a lovely experience, professional, very helpful and friendly.
9 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Molly,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Benn at Swindon Vodafone store was an…
Benn at Swindon Vodafone store was an absolute legend he helped us through our purchase for an Ipad, Iphone 17 pro max and home broadband and he also renewed our plans. I am very satisfied with his service!
7 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Bulut,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Service
We went in just to clear the outstanding on our old mobile plan and Mac served us .He gave us all the relevant information of the new offers .We walked out with a New S26, outstanding service and nothing seemed hard to discuss and clarify .Will definitely recommend Vodafone and especially
Mac 🌟
28 April 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Cliff,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
New phone experience with Nazmin in Swindon
Nazmin was great, very pleasant and helpful...made shopping for a new phone very easy. She explained everything and answered all our questions
4 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Stephanie,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nazmin was very hepful today thankyou
2 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Good service from Nazmin
2 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Kaleb ,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Made me a real good deal and saving…
Made me a real good deal and saving money so I’m happy. Really good service. Thanks Nazmin
2 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Stewart,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a good experience in Swindon…
I had a good experience in Swindon branch with Nazmin. I opened new broadband account and transferred my number from another account. Hope instalation goes well, Nazmin was helpful and answered all questions.
2 May 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Jelena
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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