I liked the friendly welcome. Jacob was very helpful and understood the needs of a pensioner. When I changed my mind about purchasing a phone, there were no dramatics, just helpful advice. I would rec... See more
Company replied
Location
Switch location4 Union Street, SA1 3EE Swansea, GB
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See what reviewers are saying
Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... See more
Company replied
Katie provided exceptional customer service from start to finish. She was friendly, professional, kind and genuinely went out of her way to help. She listened carefully, answered all my questions with... See more
Company replied
Louis & the rest of the staff were really helpful in the shop, brilliant prices, will definitely use Vodafone again
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swansea
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
4 Union Street, SA1 3EE, Swansea, United Kingdom
4.9
Excellent
256 reviews
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Amazing such lovely service with the…
Amazing such lovely service with the great staff at the store Ethan was so helpful and everything was done professionally
22 November 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hey Hazal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We visited the Vodafone store in…
We visited the Vodafone store in Swansea yesterday and were helped by Maddie a lovely assistant who was so friendly, helpful and polite. Nothing was too much trouble for Maddie and she helped my husband and myself with our phone contracts and had so much patience with us. Every store needs a Maddie.
21 November 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hey Pam,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone Swansea
Been with Vodafone for over 30 years. Today I upgraded 3 phones with Ewan. He was very knowledgeable and discussed plans and eligible discounts. He was very efficient and clearly knew his stuff. Very pleased
20 November 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi, Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent service
Excellent service, friendly staff and highly knowledgeable. Katie Jones Guided me through all aspects of the contract and offers and was passionate about finding the right deal for me.
15 November 2025
Unprompted review
Reply from Vodafone UK - Swansea
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Ethan L went above and beyond to help us
15 November 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Ethan was so friendly and helpful with…
Ethan was so friendly and helpful with a long list i needed help with. He went above and betond to ensure everything i needed and wanted was met. I am 100% happy with the service provided.
15 November 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Katie Jones has been fantastic
Katie Jones has been fantastic
So helpful and knowledgable an asset to your organisation 5⭐️
12 November 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Katie was very helpful and set up…
Katie was very helpful and set up cheaper contracts for both myself and my partner as well as new broadband for the house. She took time to explain everything, listen to what we wanted and was friendly and helpful.
1 November 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi. We're happy to hear that you found our employee helpful. It's great to know they explained everything clearly while setting up your contracts and broadband. We appreciate your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rowan was absolutely fantastic
Rowan was absolutely fantastic - so very patient, informative & couldn't help me anymore than he did - he is a credit to the store - Ewan was also fantastic - many thanks to these 2 lads
30 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi. We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the team members' patience and helpfulness. Thank you for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had an amazing experience to day with…
Had an amazing experience to day with both Katie, Jakub (particularly jakub)while ordering 3 news phones and switching to broadband. Would highly recommend anyone to use them in store for any of their needs ⭐️⭐️⭐️⭐️⭐️
28 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi. We're happy to hear that you had such a positive experience while ordering new phones and switching to broadband. We appreciate your high recommendation and thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ethan L was a real gentleman and helped…
Ethan L was a real gentleman and helped me thoroughly, great experience and helped me greatly thank you
26 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us; it's great to hear you were helped so thoroughly. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was very helpful and honest and…
Katie was very helpful and honest and fast, we had really nice friendly conversations while going through the process of getting a new phone
24 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very friendly staff
Very friendly staff - been coming here for years and everyone is always more than happy to help - Ethan C dealt with my upgrade enquiry and could not recommend him enough 🤘
16 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hi Jake. Thank you for your review for Ethan C. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was amazing
Katie was amazing, so professional and informative.lovely disposition a real credit to your company.
15 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Fantastic customer service by Katie
Fantastic customer service by Katie. Sorted both our daughter on a new contract and upgraded our existing contract. ⭐️
11 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent service from Gary
Excellent service from Gary. He could not have been more helpful. Very efficient and pleasant. I can not fault the service I have received and recommend wholeheartedly.
8 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Katie was amazing as always definitely…
Katie was amazing as always definitely deserves loads of recognition!!! She a star!
6 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hey Dan,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie from Swansea
Katie from Swansea, fantastic, speedy efficient and very personable
4 October 2025
Unprompted review
Reply from Vodafone UK - Swansea
Hey Bender,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service! Walked into the Swansea store looking for a deal on a new phone. Spoke to one of the guys working there, Rowan, who was brilliant from start to finish! Very professional, friendly and knowledgable! Easy to talk to and got a sale agreed in minutes! Highly recommend!!
15 September 2025
Unprompted review
Reply from Vodafone UK - Swansea
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Josh in the Swansea store was amazing…
Josh in the Swansea store was amazing and really helped me with my contract, he was easy to talk to and give me different options.
6 September 2025
Unprompted review
Reply from Vodafone UK - Swansea
We're glad you enjoyed your experience. It's great to know that our team member was helpful. Thank you for your positive feedback!
Thanks,
Vodafone Social Media Team
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