Vodafone UK - Sutton Reviews 

240
TrustScore 5 out of 5

4.9

151 High Street, SM1 1JH Sutton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience with Warren at the Vodafone Sutton store. He was friendly, patient, and very professional throughout the whole process. He took the time to explain everything clearly, answere... See more

Company replied

Rated 5 out of 5 stars

We had a brilliant experience with Gregg at Vodafone. From start to finish, the customer service was outstanding. Gregg was incredibly knowledgeable and explained everything clearly, making sure we... See more

Company replied

Rated 5 out of 5 stars

Excellent service! The gentleman was very patient, polite, and helpful. He assisted us with everything we needed and explained everything very clearly. The company should be proud to have such a profe... See more

Company replied

Rated 5 out of 5 stars

Zeihan provided outstanding customer service, which is something not all salespeople demonstrate. From the moment I entered the store, he was patient, professional, and took the time to explain every... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Sutton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 151 High Street, SM1 1JH, Sutton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(240)

42,566 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service! The gentleman was very patient, polite, and helpful. He assisted us with everything we needed and explained everything very clearly. The company should be proud to have such a professional member of staff.

27 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Geani,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience with Warren at…

I had a great experience with Warren at the Vodafone Sutton store. He was friendly, patient, and very professional throughout the whole process. He took the time to explain everything clearly, answered all my questions, and made setting up my new SIM and account quick and easy. Excellent customer service from start to finish. Thank you, Warren – you’re a real credit to the Vodafone team! Highly recommended. ⭐⭐⭐⭐⭐

27 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey João,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding service

We had a brilliant experience with Gregg at Vodafone. From start to finish, the customer service was outstanding. Gregg was incredibly knowledgeable and explained everything clearly, making sure we fully understood all the options without ever feeling rushed or pressured.
He was friendly, professional, and had a great sense of humour, which made the whole experience enjoyable. The banter was fantastic and really put us at ease. It's rare to come across someone who is both so well-informed and genuinely engaging.
A real credit to Vodafone thank you, Gregg, for such excellent service

25 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Rachel,

Thanks for the lovely review and fantastic support for Gregg.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zeihan provided outstanding customer…

Zeihan provided outstanding customer service, which is something not all salespeople demonstrate. From the moment I entered the store, he was patient, professional, and took the time to explain every detail clearly. He also presented different options and helped me choose the one that best suited my needs as a customer. His excellent service made the whole experience enjoyable and stress-free.

21 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Francis,

Thanks for the lovely review and fantastic support for Zeihan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

"I had a fantastic experience with Greg…

"I had a fantastic experience with Greg today. They were incredibly knowledgeable about the different plans and devices available. Instead of pushing for the most expensive option, they took the time to understand my actual usage needs and helped me find a plan that saved me money while still giving me the data I needed. Highly recommend their expertise!"

18 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Ahmed,

Thanks for the lovely review and fantastic support for Greg.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My mums advisor greg

My mums advisor greg , was superb .
Listened patiently to the issues my mum had previously , and managed to get everything sorted out ,so my mum was very happy
Greg isvery friendly , chatty 5,*

18 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Petra,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had the best service today from a young…

Had the best service today from a young gentleman called Warren. I received the best offer available which I really appreciated. He was professional, friendly and very efficient. The store was clean, cool and good music. I would definitely return to Sutton Vodafone again.

17 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Deborah,

Thanks for the lovely review and fantastic support for Warren.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I received very good service at the…

I received very good service at the Vodafone store in Sutton. Many thanks to Ainsley for providing such friendly, professional, and helpful customer service. They made the whole experience easy and enjoyable. I really appreciate the excellent support and would happily recommend this store.

6 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Nora,

Thanks for the lovely review and fantastic support for Ainsley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ainsley and Zoe were amazing and…

Ainsley and Zoe were amazing and patient, they acted in highly professional manner, very helpful and provided all the necessary information and support needed to upgraded my contract with discounts, I highly recommend Sutton branch.

3 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

"Hey Lillian,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Vodafone sutton

Warren from vodafone Sutton was very helpful and friendly .

2 July 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

"Hey Billie,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Amazing customer service from Greg

Greg was extremely patient and helpful, we had a long query regarding an existing plan that we weren’t happy with but Greg was efficient and helpful in explaining all of our options. He answered all of our questions in detail and it was obvious he is very knowledgable about his job. Amazing customer service and it was a great experience overall. Unfortunately we haven’t had the same experience at other Vodaphone stores therefore we will be sure to visit the Sutton branch when we need help and Greg is a valuable employee!

27 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service warren

We were served today by Warren in Sutton town centre and he was fantastic! He was patient and kind and was able to answer all the questions to my elderly mother in a way she understood. His customer service skills are gold standard and I couldnt praise him more.

26 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Regina,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tinsley was excellent really helpful

Tinsley was excellent really helpful

25 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Ndricim,

Thanks for the lovely review and fantastic support for Tinsley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good custoner service provided by…

Very good custoner service provided by Ainsley. He is very good guy and helpful as well.

25 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Meghraj,

Thanks for the lovely review and fantastic support for Ainsley. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Ainsley.

Excellent service from Ainsley.
Friendly, professional and helpful.
Thanks!

20 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Soameson,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I've just had a brilliant customer…

I've just had a brilliant customer experience with a Zac at Vodafone Sutton. He was patient, understanding, and never tried push a sale . We reached a conclusion on the basis of a partnership looking for a solution to a challenge at the end of which everybody was happy with the outcome

4 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Warren was excellent with his advice…

Warren was excellent with his advice given, he explained everything clearly to both my son and I and was extremely helpful

5 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Stephen,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Warren.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

If customer service at Vodafone had…

If customer service at Vodafone had number it would be 10. Great help, super fast and friendly, even saved me £10 over signing up with 02. Big shout to Zoe and Warren.

4 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Darren,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zoe was excellent

Zoe was excellent. Very patient with me and job knowledge is superb. 10out10 experience.

4 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gold star service

We were served by a lovely assistant called Warren who was very professional, helpful and knowledgeable. He made the whole process of applying for broadband so easy ,stress free and was extremely patient with explaining everything so I had a clear understanding of everything .

2 June 2026
Unprompted review
Vodafone UK - Sutton logo

Reply from Vodafone UK - Sutton

Hey Nicola,

Thanks for the lovely review and fantastic support for Warren.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look