Vodafone UK - Rhyl Reviews 

227
•
TrustScore 5 out of 5

4.9

Unit 12 , White Rose Shopping Centre, LL18 1EW Rhyl, GB

•

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Rated 5 out of 5 stars

Alex in the Rhyl branch was super helpful and understanding to what I needed etc. His patience was incredible as I had my 7 year daughter with me and she was getting bored. Alex was a breath of fre... See more

Company replied

Rated 5 out of 5 stars

George was absolutely fantastic. He was so helpful and polite and helped me to find the best sim only. He asked questions to ensure the package suits my needs

Company replied

Rated 5 out of 5 stars

Nathan ( Rhyl 9th June)was very knowledgable and patient. He suggested we take a look at coming to Voda for my Broadband and also saved me money. I was assisted with consideration, courtesy and... See more

Company replied

Rated 5 out of 5 stars

We came into the store Rhyl store to ask about upgrading from our SIM only to phone accounts along with switching our internet provider. Alex came to assist us and we can not thank him enough. He was... See more

Company replied


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  • Unit 12 , White Rose Shopping Centre, LL18 1EW, Rhyl, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Alex was so helpful and friendly

Alex was so helpful and friendly, went above and beyond to help myself and my mum

22 September 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

George was absolutely fantastic

George was absolutely fantastic. He was so helpful and polite and helped me to find the best sim only. He asked questions to ensure the package suits my needs

11 September 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Carly,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant customer service.

Brilliant customer service.

11 September 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex in the Rhyl branch was super…

Alex in the Rhyl branch was super helpful and understanding to what I needed etc.
His patience was incredible as I had my 7 year daughter with me and she was getting bored. Alex was a breath of fresh air and honestly he’s restored my faith in humanity a little bit today.
Excellent service. Alex for Vodafone CEO 😁

7 September 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

This is fantastic to hear! We really appreciate the feedback about the excellent service received in our Rhyl branch.

If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.

Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Vodafone

Rated 5 out of 5 stars

Ahmad has was really helpful and a pleasure…

Ahead was really helpful and a pleasure to deal with nothing was too much hassle for him

3 September 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Steve,

Thanks for the lovely review and fantastic support for Ahmad.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served in rhyl Vodafone shop to…

I was served in rhyl Vodafone shop to day by Ahmad , what a fantastic young lad , hes very helpful , nothing was to much trouble for him , I would 100% recommend the staff at that store

15 August 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Carys,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service lovely sense…

Excellent customer service lovely sense humour 👏 👍

3 August 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Kerry,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic couldn’t help enough

Fantastic couldn’t help enough

1 August 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was fabulous talking us through…

Alex was fabulous talking us through are contract absolutely great guy.

1 August 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Tracie,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The best staff

The best staff. Alex and George. You're the best. Thank you.

28 July 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

From start to finish the staff (Alex & George) were helpful knowledgeable & professional.
We always recommend Vodafone anyway but specially the Rhyll shop.

28 July 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Richard,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was extremely helpful

25 July 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Karen,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service. And great customer support.

19 July 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

"Hey Samantha,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Alex and George were amazing and dealt…

Alex and George were amazing and dealt with my problems to 100% above and beyond their pay grade

16 July 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Simon,

Thanks for the lovely review and fantastic support for Alex and George.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Five stars to the team in Rhyl

Five stars to the team in Rhyl who have given me a fabulous customer service

15 July 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Gail,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was very helpful today

Ryan was very helpful today. Talked me through everything. Five stars from me.

12 July 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Donna,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service

29 June 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Catherine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, Alex and George were amazing and assisted me in upgrading my phone, Apple Watch and internet.

18 June 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hi Kathy , thank you so much for your wonderful review and the amazing support you’ve shown for Alex and George, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Alex and staff very helpful

Alex and staff very helpful

12 June 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Mr Shaw,

Thanks for the lovely review and fantastic support for Alex and staff.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was very knowing pleasant and had…

Alex was very knowing pleasant and had time to explain in great detail for me to get. Many thanks to Alex.

11 June 2026
Unprompted review
Vodafone UK - Rhyl logo

Reply from Vodafone UK - Rhyl

Hey Maggie,

Thanks for the lovely review and the fantastic support you’ve shown for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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