Tyler and Leah were absolutely incredible when I came in looking my for a new phone after mine suddenly broke from water damage. They helped me get set up very quickly and were the friendliest and mos... See more
Company replied
Location
Switch location33 Middlegate, NG24 1EG Newark, GB
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See what reviewers are saying
It was such a relief to be greeted by a smiling face. Nothing was too much trouble, l felt at ease explaining my issues and the solutions were explained and put into place. Wonderful.
Company replied
The salesman Taj in the Newark shop was so lovely annd very approachable , explained everything really well, and updated our monthly plan to save on our monthly direct debit . Excellent service
Company replied
Went into Newark store today to purchase new contract & transfer my daughter from O2. Service received from Jacob was outstanding. Explained everything clearly giving next steps. Offered to set u... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Newark
Written by the company
Contact info
33 Middlegate, NG24 1EG, Newark, United Kingdom
4.9
Excellent
242 reviews
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It all comes down to the salesman
Could not have had a better experience than the one provided by Dennis yesterday in Newark. Helpful patient warm efficient. Dennis took a potentially nightmare scenario- trying to replace lost handset and negotiate new contract for my recently bereaved elderly mother - into a smooth straightforward transaction. He is also the first person to make my Apple loving husband just consider an alternative… amazing salesman and delightful person
29 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hello, Catherine,
It's great to hear that you received a 5 star service from Dennis! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Data connection problem
I am having a problem with interconnection via mobile data with my new Samsung phone.
Matthew tried for over 90mins to solve the problem
He was unsuccessful in the end but this was because the person he was webchatting too refused to carry out the disconnect and reconnect procedure and hung up the Web chat on him.
The patience and service in the store was fantastic his failure was not his fault he did all he could to solve the problem. Matthew was let down by others.
He was treated badly by another Vodafone employee on the other end of the line.
20 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Tim, thank you for your feedback and review and I'm sorry o hear you have had to witness this experience, this is not what we ant our agents to and customers to go through at all.
If you are still facing some issues with the service, please drop us a message by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Newark Vodafone staff are excellent
The staff at VODAFONE Newark could not have been more helpful - and that is why I have all my devices and broadband with them. Wonderful service always.
21 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hey Maria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service at Vodafone Newark…
Great service from Dennis on my upgrade,guide my all over the process, I'm so happy with the phone that I had to come back and purchase a new phone for my partner, and I had the pleasure to be serve by Izzy on the 2 time,that did match Dennis customer service skills
18 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Carlos,
Thanks for your review and your lovely words for Dennis and Izzy! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent in store experience with Leah
Leah was very patient with us when deciding/changing/adding on extras! She made the process incredibly easy and simple to understand (I’d gone in store as was confused after reading online how to use my trade in balance to pay off my old phone contract) and Leah explained everything super clearly. All in all, great experience and everything was made super easy for us.
14 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hey Beth,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service we have happy for the service
Great experience
Good service
13 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Thanks for the five star feedback, Jintogeorge! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Izzy exceptional
Izzy exceptional. Very patient, explains everything clearly. Gave me time and continually smiled and was very honest.
10 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi. Thank you for your review for Izzy. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service was amazing as both Izzy…
The service was amazing as both Izzy and Leah sorted everything out for me. They are always willing to help me. A warm and friendly place as I walk in. Would definitely recommend them to anybody.
10 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Pam. Thank you for your review for both Izzy and Leah. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dennis went above and beyond!
Had multiple issues with my phone and contracts. Days of trying to sort it out, Dennis at the Vodafone, really helped me sort this out. Spent hours with me trying to sort it out. Incredibly patient and helpful. Literally 5 star service. Thank you!
8 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Kane,
Its great to hear your feedback, thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Newark upgrades
Leah was great. Explained everything clearly and gave me good options for my upgrades.
7 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hey Ryan,
Thanks for letting us know what an amazing job Leah did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dennis and the team are super stars
Dennis and the team are super stars. So helpful going above and beyond to help me. Can't recommend them enough :)
1 August 2024
Unprompted review
Reply from Vodafone UK - Newark
Hey Matt
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Izzy
Izzy, who dealt with me regarding the Broadband moving house was very helpful and extremely patient. It took more than an hour due to very poor chat support which we've used with her to sort out my request. But she provided an excellent support and solve the problem for me. To summarize....5+ stars for Izzy, 3 Stars for Vodafone overall service as a company.
5 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Nayden,
If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Phone Upgrade with Leah
Leah helped me upgrade my phone today, she was super lovely and helpful- and was very patient with all my questions, answered all of them in a very kind manner & even managed to upgrade my broadband to fibre for cheaper than I'm already paying! Despite the very slow Vodafone systems, it's been a pleasant experience- thank you!! :)
3 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Helen. Thank you for your review for Leah. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful provided what was required…
Very helpful provided what was required without upsetting.
3 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Nigel. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jake was very helpful and he explained…
Jake was very helpful and he explained everything to me in great detail. He's a credit to your company. Regards Vinny.
3 September 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Vincenzo. Thank you for your review for Jake. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Leah from the Newark branch very…
Leah from the Newark branch very helpful, patient and went through all the plan in details, left the store feeling happy, Ian
2 September 2024
Unprompted review
Reply from Vodafone UK - Newark
H Ian.
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us Leah's service provided in the Newark's branch.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Great advice
Great advice. Understood issue and sorted it speedily and explained all available options and what was happening at all points
1 September 2024
Unprompted review
Reply from Vodafone UK - Newark
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Super helpful Newark store
Popped into the Newark store as I experienced a problem receiving phone calls from time to time . This young gentleman was very welcome, understanding and helpful. In no time he sorted my problem out for me . Everytime I pop it I receiving a warm friendly welcome, not pushy at all , highly recommend
31 August 2024
Unprompted review
Reply from Vodafone UK - Newark
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Superb experience
Superb service, set up and help from Leah. Loads of patience, technical know how and problem solving.
13 August 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Lee,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Isobel was so professional handle the…
Isobel was so professional handle the job with amazing skills I couldn't be more happier thanks to your top employer.
8 August 2024
Unprompted review
Reply from Vodafone UK - Newark
Hi Jonathan,
We appreciate your feedback and kind words about Isobel. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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