Lydia was amazing! Not only knowledgeable, but also friendly and explained the different elements to the phone plan. She arranged for delivery of the new phone and ensured we were happy throughout.
Location
Switch locationUnit L38 , Merryhill Shopping Centre, DY5 1SY Brierly Hill, GB
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See what reviewers are saying
Sam in store was flippin’ amazing after I’d already lost an hour of my life with O2. Sorted 2 phones and a broadband quote. Absolutely would recommend.
Company replied
Demy helped me this morning to sort out an issue with an ESIM. She was extremely helpful as she was able to discover an issue with the phones software. She gave great support and provided me with a ph... See more
Company replied
We spent an especially long time with Lydia this morning. However she remained patient and calm. She was polite and funny, making our experience extremely pleasant. Thank you so much!!!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - MerryHills
Written by the company
Contact info
Unit L38 , Merryhill Shopping Centre, DY5 1SY, Brierly Hill, United Kingdom
4.9
Excellent
440 reviews
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Lydia was amazing
Lydia was amazing! Not only knowledgeable, but also friendly and explained the different elements to the phone plan. She arranged for delivery of the new phone and ensured we were happy throughout.
17 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vodafone UK - MerryHills
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sam in store was flippin’ amazing after…
Sam in store was flippin’ amazing after I’d already lost an hour of my life with O2. Sorted 2 phones and a broadband quote. Absolutely would recommend.
15 August 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Scott,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, Emily was very helpful and polite great service thank you so much! 5* will be back and recommend 👍👍
13 August 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Liam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Emily was very helpful and thorough
Emily was very helpful and thorough
12 August 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Sara,
Thanks for the lovely review and fantastic support for Emily.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Demy was extremeley helpful today
Demy was extremeley helpful today. Thanks.
12 August 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Mo,
Thanks for the lovely review and fantastic support for Demy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - MerryHills
Hey Max,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dealt with Safi in Merry Hill branch to…
Dealt with Safi in Merry Hill branch to arrange a replacement SIM card - he was super helpful and courteous and also helped me set up the phone as well. Great experience.
31 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Mike,
Thanks for the lovely review and fantastic support for Safi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Safi
Great service from Safi. Safi shared his knowledge with us and provided us the best options to upgrade our contract.
31 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Katherine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I renewed my sim with Demy
I renewed my sim with Demy. She was professional and polite and sorted me a great deal on 2 sim contracts and a watch. Cheers!
27 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Lee,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Demy helped me this morning to sort out…
Demy helped me this morning to sort out an issue with an ESIM. She was extremely helpful as she was able to discover an issue with the phones software. She gave great support and provided me with a physical sim. 10/10 customer service.
31 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Phoebe,
Thanks for the lovely review and fantastic support for Demy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I required some help with using my new…
I required some help with using my new phone and was really happy with the service I was provided by Demy. My query was handled quickly and efficiently.
29 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lydia at Vodafone
Lydia was very polite, friendly and happy, amazing at her job, explained everything thoroughly, got us the best deal, explained everything though out from start to finish
Was friendly
Very experienced with her job
Most friendly member of staff I have come across in Vodafone
29 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I needed help learning about my new…
I needed help learning about my new phone. I received fantastic service from Demy. Thanks.
27 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Lynn,
Thanks for the lovely review and fantastic support for Demy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went in on Saturday 25th July to get an…
Went in on Saturday 25th July to get an new connection for my daughter as her mobile was broken. Was surprised that the store was total empty, not a single staff on the shop floor, while the back door was left wide open 🤐🤔 big security risk!!! U assume on the most busy day in the week at least they have staffs on the shop floor.
25 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Nadia,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Excellent service with Lydia
18 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We spent an especially long time with…
We spent an especially long time with Lydia this morning. However she remained patient and calm. She was polite and funny, making our experience extremely pleasant. Thank you so much!!!
18 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Cindy,
Thanks for the lovely review and fantastic support for Lydia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simran was so helpful with me today
Simran was so helpful with me today, he made changing phones so straightforward and transferred everything across for me! Great customer service.
14 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hi Janine, thank you so much for your wonderful review and the amazing support you’ve shown for Simran, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
I went in with a phone and general life…
I went in with a phone and general life crisis! Sam was amazing and helped me with a sim and internet deal that I was very happy with. She offered exceptional customer service and we had a great laugh too ! I left very happy and would definitely recommend
10 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Such great service
Such great service. Really helpful and patient. Thank you
6 July 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Sarah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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