Hi I experienced an outstanding customer service with one of the team member JAS or JAF ( I don’t remember exactly). He solved me the issue I had with my plan around 3 years and I never get the ri... See more
Company replied
Location
Switch locationUnit 29 - 30 Lower Ground Floor The Arcade, E20 1EH London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Adil was super helpful. He got me best package for my sim only. I got Vodafone TV included plus entertainment. Really recommend Vodafone Stratford service
Company replied
Callum at Westfield Stratford City branch was so great with helping with my network issue. Lovely chap, welcoming and helpful. While he was fixing the issue, we got info on vodafone broadband and also... See more
Company replied
I want to give 6 stars instead of 5 stars to consultant Mustafa. He is the only one I have ever met who likes working here. If there is a way to thank your best employees, then he definitely deserves... See more
Company replied
Company details
- Mobile Network Operator
- also in
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Stratford
Written by the company
Contact info
Unit 29 - 30 Lower Ground Floor The Arcade, E20 1EH, London, United Kingdom
4.8
Excellent
529 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you so much to Mahmut who helped…
Thank you so much to Mahmut who helped me switch to Vodafone today! After years with a terrible provider, I finally made the change – and I’m so happy.
He was very kind, patient, and explained everything clearly. Excellent service, super professional and helpful.
Really appreciated! 😊
23 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Alessandro,
Thanks for the lovely review and fantastic support for Mahmut.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Adam fixed my network issue that Apple…
Adam fixed my network issue that Apple could not resolve.
20 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Bekim,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer experience
Store manager and customer assistant Tamin have been an immense help with the complaint I had because customer service on the phone could not help me out. They are both amazing at their jobs and explaining things. Really appreciate the Stratford city team
19 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Roberta,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came into store and saw Adam
I came into store and saw Adam. He provided excellent customer service. Very concise and clear.
19 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Eshetu,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a fantastic experience at the…
I had a fantastic experience at the Vodafone showroom in Westfield London, thanks to Jas. He was exceptionally helpful, professional, and knowledgeable. Jas took the time to clearly explain my options and made the entire process smooth and stress-free. His friendly and patient approach truly stood out. Excellent customer service – thank you, Jas!
18 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Sujitha,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mahmut gave outstanding customer…
Mahmut gave outstanding customer service! He was extremely helpful. He gave me all of my opinions when upgrading to a new phone. He explained everything to me in detail and answered all my questions. He was very patient with me and ever so polite. Nothing was too much for him. He was absolutely amazing!
14 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Natalie,
Thanks for the lovely review and fantastic support for Mahmut.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service from Gloria
Gloria! Excellent staff member she made my experience very easy, she was knowledgeable, fast and super friendly. Thank you so much!
9 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Tyrique,
Thanks for the lovely review and fantastic support for Gloria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Stratford
Hey Mihaela,
Thanks for the lovely review and fantastic support for Ruchi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Maya and Ruks helped me at a time of…
Maya and Ruks helped me at a time of need when I had issues with my sim. They were so nice and helpful! Definitely recommend the Stratford store.
5 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Neenu,
Thanks for the lovely review and fantastic support for Maya and Ruks.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The person who served me was called…
The person who served me was called Zehra and was exceptionally helpful and professionals with a high level of attention to details such as providing me with her personal portable fan because I said the store was too hot.
I received a great deal saving me money from my previous privider
1 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Lynda,
Thanks for the lovely review and fantastic support for Zehra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sumaya was very helpful and she gave me…
Sumaya was very helpful and she gave me loads of information abt the phone and other services.
1 July 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Tanrien,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Stratford
Hey Simon,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I recently had the pleasure of speaking…
I recently had the pleasure of speaking with Ruchi from Vodafone's customer support team, and I must say, I am extremely satisfied with the service I received. Ruchi was polite, patient, and very knowledgeable. She listened to my concerns attentively and provided clear and effective solutions without any delay. Her professional and friendly approach made the whole experience smooth and pleasant.
25 June 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Muzammil,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Stratford
Hi Hasan. Thank you for your feedback regarding Mr Akash. We're glad to see you've had some great service.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went to store for phone they helped…
I went to store for phone they helped alot. Ruchi served ne and she gave me very good deal. I was going to cancel and go to to ee but she gave me better deal
24 June 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi. Thank you for leaving us this amazing review. We're happy to see you've had some excellent service from Ruchi in one of our stores.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It’s a nice experience with Arib as he…
It’s a nice experience with Arib as he is very friendly and helpful to provide informations to us.
Thanks to Arib and all team members of Vodafone.
- Happy customer, Khurshida 😊
24 June 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi. Thank you for leaving us this amazing review. We're happy to see you've had some excellent service from Arib in one of our stores.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service helpful employees…
Amazing service helpful employees Shelly was wonderful and very helpful went above and beyond excellent customer experience
20 June 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi Paul! We appreciate you taking the time to share your experience. We're happy to hear that our employees were helpful and provided excellent service.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Callum at Westfield Stratford City…
Callum at Westfield Stratford City branch was so great with helping with my network issue. Lovely chap, welcoming and helpful. While he was fixing the issue, we got info on vodafone broadband and also new tariffs that we can use too without making it sound dragging and long.
17 June 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi Gurhan. We appreciate you sharing your positive experience. It's great to hear the team member was helpful with your network issue and provided useful information.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Be very polite and nice in every step…
Be very polite and nice in every step during process specially Mahnoor
16 June 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi Mujeeb,
Thank you for sharing your experience,
Vodafone Social Media Team
Ms Mahnoor is a very cooperative
Ms Mahnoor is a very cooperative, she deals us in a very friendly way. Highly recommended.
16 June 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi Muzammil,
Thanks your positive feedback,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.