I went into Vodafone Lichfield to upgrade my phone. Liam was really helpful, explained everything I asked about, was knowledgeable about the different phones I was interested in and the different pla... See more
Company replied
14 Bakers Lane, WS13 6NF Lichfield, GB
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I went into Vodafone Lichfield to upgrade my phone. Liam was really helpful, explained everything I asked about, was knowledgeable about the different phones I was interested in and the different pla... See more
Company replied
Went into the Lichfield branch and spoke with Liam, who was extremely helpful, professional, and a pleasure to deal with. Made the whole experience easy thanks to his knowledge and friendly demeanou... See more
Company replied
Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more
Company replied
I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.
Company replied
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14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom
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I needed a USA eSIM for the first time and need some advice. Jayden was excellent in guiding me through the purchase and activation process. Very happy. 👍

Reply from Vodafone UK - Lichfield
Went into the Lichfield branch and spoke with Liam, who was extremely helpful, professional, and a pleasure to deal with. Made the whole experience easy thanks to his knowledge and friendly demeanour.
I would recommend anybody to use Vodafone based on the great customer service alone!

Reply from Vodafone UK - Lichfield
I went into Vodafone Lichfield to upgrade my phone. Liam was really helpful, explained everything I asked about, was knowledgeable about the different phones I was interested in and the different plans and what the they included.
He also told me about sim only deals which were at a discount as I’m a Vodafone customer, which will benefit my 2 daughters. Would highly recommend Liam and his team.

Reply from Vodafone UK - Lichfield
Liam and Jayden gave excellent service, sorted my sim only and home broadband, thank you both

Reply from Vodafone UK - Lichfield
Excellent customer service from Liam and team

Reply from Vodafone UK - Lichfield
Excellent customer service from Liam and team

Reply from Vodafone UK - Lichfield
Very helpful and helped me gain access to my account! Thanks so much

Reply from Vodafone UK - Lichfield
Great service from Liam, very much appreciated. Would recommend to my friends and family

Reply from Vodafone UK - Lichfield
Very grateful for Liam doing my transfer and upgrade, would highly recommend

Reply from Vodafone UK - Lichfield
Will was helpful and friendly, easy to understand.

Reply from Vodafone UK - Lichfield
We went into upgrade our current plans. Willem was magnificent and worked out the best plans. An asset to this store and Vodafone

Reply from Vodafone UK - Lichfield
Will saw me very quickly and sorted me out with all my queries to a great (and money saving) resolution.
Top skills. Thank you

Reply from Vodafone UK - Lichfield
Will was excellent. Very friendly and knowledgeable. A pleasure to deal with.

Reply from Vodafone UK - Lichfield

Reply from Vodafone UK - Lichfield
Liam was incredibly helpful with my query. Got everything all set up in a professional and friendly way.

Reply from Vodafone UK - Lichfield
Liam , provide excellent customer service and answered all the questions needed to complete the deal! Top service

Reply from Vodafone UK - Lichfield
Will was fantastic, super helpful and very knowledgeable. Any issues I strongly suggest going instore, made the whole process very easy

Reply from Vodafone UK - Lichfield
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