Vodafone UK - Lichfield Reviews 

547
TrustScore 5 out of 5

5.0

14 Bakers Lane, WS13 6NF Lichfield, GB


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Rated 5 out of 5 stars

I went into Vodafone Lichfield to upgrade my phone. Liam was really helpful, explained everything I asked about, was knowledgeable about the different phones I was interested in and the different pla... See more

Company replied

Rated 5 out of 5 stars

Went into the Lichfield branch and spoke with Liam, who was extremely helpful, professional, and a pleasure to deal with. Made the whole experience easy thanks to his knowledge and friendly demeanou... See more

Company replied

Rated 5 out of 5 stars

Liam was polite, patient, helpful and good-humoured throughout. He was knowledgeable about products and made the process of upgrading to a new phone while still be in contract easy and seamless. We ma... See more

Company replied

Rated 4 out of 5 stars

I visited Vodafone Lichfield to upgrade my daughter’s phone. The staff were really friendly, helpful and knowledgeable which helped when deciding which device and plan to choose.

Company replied


Company details


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  • 14 Bakers Lane, WS13 6NF, Lichfield, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

547 reviews

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5.0

All reviews

(547)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

I needed a USA eSIM for the first time…

I needed a USA eSIM for the first time and need some advice. Jayden was excellent in guiding me through the purchase and activation process. Very happy. 👍

24 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Lorraine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful customer service

Went into the Lichfield branch and spoke with Liam, who was extremely helpful, professional, and a pleasure to deal with. Made the whole experience easy thanks to his knowledge and friendly demeanour.

I would recommend anybody to use Vodafone based on the great customer service alone!

17 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Ash,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went into Vodafone Lichfield to…

I went into Vodafone Lichfield to upgrade my phone. Liam was really helpful, explained everything I asked about, was knowledgeable about the different phones I was interested in and the different plans and what the they included.
He also told me about sim only deals which were at a discount as I’m a Vodafone customer, which will benefit my 2 daughters. Would highly recommend Liam and his team.

19 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Amy,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Liam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam and Jayden gave excellent service

Liam and Jayden gave excellent service, sorted my sim only and home broadband, thank you both

18 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Elaine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Liam…

Excellent customer service from Liam and team

17 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service from Liam…

Excellent customer service from Liam and team

17 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Lola,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and helped me gain access…

Very helpful and helped me gain access to my account! Thanks so much

15 August 2026
Unprompted review
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Reply from Vodafone UK - Lichfield

Hey Scarlet,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Liam

Great service from Liam, very much appreciated. Would recommend to my friends and family

13 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Kenneth,

Thanks for the lovely review and fantastic support for Liam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very grateful for Liam doing my…

Very grateful for Liam doing my transfer and upgrade, would highly recommend

13 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Lucia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will was helpful and friendly

Will was helpful and friendly, easy to understand.

11 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Lauren,

Thanks for the lovely review and fantastic support for Will.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We went into upgrade our current plans

We went into upgrade our current plans. Willem was magnificent and worked out the best plans. An asset to this store and Vodafone

11 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Linda,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

No pressure, quick resolution. Thank you

Will saw me very quickly and sorted me out with all my queries to a great (and money saving) resolution.

Top skills. Thank you

11 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Christian,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will was excellent

Will was excellent. Very friendly and knowledgeable. A pleasure to deal with.

11 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Nick,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Will

10 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will really helpful lovely lad

Will really helpful lovely lad

8 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hi Chris, thank you so much for your wonderful review and the amazing support you’ve shown for Will, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Helpful and Friendly

Liam was incredibly helpful with my query. Got everything all set up in a professional and friendly way.

5 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hi Mennell, thank you so much for your wonderful review and the amazing support you’ve shown for Liam, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Great service from Liam and Will

5 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Andrew,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Will was,excellent really helpful.

1 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey there,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam retail store manager

Liam , provide excellent customer service and answered all the questions needed to complete the deal! Top service

1 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Rik,

Thanks for the lovely review and fantastic support for Liam. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant

Will was fantastic, super helpful and very knowledgeable. Any issues I strongly suggest going instore, made the whole process very easy

1 August 2026
Unprompted review
Vodafone UK - Lichfield logo

Reply from Vodafone UK - Lichfield

Hey Larissa,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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