Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more
Company replied
Location
Switch locationUnit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more
Company replied
Audrey and Gary at the Kirkcaldy store were extremely helpful with activating my new sim card. I had enquired about an unlimited call, texts and data plan and they found one straight away with no prob... See more
Company replied
Terrie was super helpful and went above and beyond helping my friend get a new phone.He struggles with technology and talking to people on phone so she was great sorting previous network provider.I ha... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kirkcaldy
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom
5.0
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Went down to get my phone contract…
Went down to get my phone contract renewed.
Thomas welcomed me into the store with a bright warming smile and a hello how can I help you.
Thomas served me in a very efficient but timely manner was great at expelling the different options and gave me a new contract to fit my budget.
18 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Experience was very helpful got all the…
Experience was very helpful got all the help that I need with getting a new phone aswell as setting up my new phone
21 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Oliwia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went to Kirkcaldy Vodafone today
Went to Kirkcaldy Vodafone today. Gary was the advisor and he couldn’t do enough for me. Service was excellent. He explained everything and set up my new phone for me.
19 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Kerry,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thomas- Kirkcaldy Store
Thomas in the Kirkcaldy store was fantastic from start to finish. I've had so many issues with an upgrade from another store that I've been in a few times. Such brilliant customer service- clear, knowledgeable and all round nice guy. Thank you.
19 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Scoth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
Gary was very helpful, I needed a sim only contract. Very knowledgeable and really happy with the service. Thank you
16 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
We appreciate your positive feedback and well done to Gary!
Vodafone Social Media Team
Not having to worry about change over
Not having to worry about change over, getting things explained easy, very happy with service 😀
15 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Karen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from the guys
13 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Damian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Cameron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ashleigh is always so helpful
Ashleigh is always so helpful. Helps me and my out with any questions we have
8 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Chloe,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service in Kirkcaldy with Gary…
Great service in Kirkcaldy with Gary today. Got me all sorted. Recommended!
7 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Darren,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Emrah,
Thanks for the lovely review and fantastic support for Garry and Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ashleigh was very knowledgable and…
Ashleigh was very knowledgable and helpful
4 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Alan,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gold standard
I’ve used Vodafone for 18 years and would go nowhere else. The service i’ve received from the Kirkcaldy store is gold standard! Ashleigh is excellent at explaining and tailoring a mobile phone to suit my needs.
4 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hi June ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ashleigh —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Ashleigh and Terrie were fantastic
Ashleigh and Terrie were fantastic, very helpful and knowledgeable, very nice experience
1 August 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Kelly,
Thanks for the lovely review and fantastic support for Asleigh and Terrie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Teddy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer service
The staff were extremely helpful and talked though all different options. Very friendly and full of knowledge. They even helped set up my new phone. Have used Vodafone for year and will always go back!
20 July 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Sara,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great help from Kirkcldy Vodafone…
Great help from Kirkcldy Vodafone today. Gary helped me with my new sim deal when I had been chewing through my data. Excellent experience.
17 July 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Jo,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing helpful staff
Visited this afternoon and met Gary who was very helpful and patient in helping my son to sort out his data package. In my opinion he went above and beyond to make sure he could sort out the problem. I have found each time we have visited the shop all of the staff are lovely and approachable and keen to help as much as they can.
15 July 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Moira,
Thanks for the lovely review and fantastic support for Garry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and friendly guys
Very helpful and friendly guys
Sorted everything no problem
15 July 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey James,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Terrie was very helpful and friendly
Terrie was very helpful and friendly
14 July 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Lynsey,
Thanks for the lovely review and fantastic support for Terrie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.