Vodafone UK - Hounslow Reviews 

105
TrustScore 4.5 out of 5

4.6

227 High Street, TW3 1DH Hounslow, London, GB


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Rated 5 out of 5 stars

Amanjot was so attentive, kind and patient. She helped me with my SIM card and had excellent customer service skills. If anyone wants help then I would recommend her for her excellent service. 5/5 tha... See more

Company replied

Rated 5 out of 5 stars

Great service from Amanjot! She was very helpful and helped me get the best offers and deals on my new phone. Really happy with the experience. Highly recommended!

Company replied

Rated 5 out of 5 stars

I went to Vodafone Three, to check my bills and I met with Roy. He is a gentleman working with passion to help customers like their own parents. I felt so welcomed being a three customer to Vodafon... See more

Company replied

Rated 5 out of 5 stars

Excellent service by Amanjot. She helped me find the best deal and made the whole phone buying process quick and easy. Thank you!

Company replied


Company details


Contact info

  • 227 High Street, TW3 1DH, Hounslow, London, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

105 reviews

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4.6

All reviews

(105)

42,245 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service by Amanjot

Excellent service by Amanjot. She helped me find the best deal and made the whole phone buying process quick and easy. Thank you!

26 July 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Akshaykumar,

Thanks for the lovely review and fantastic support for Amanjot.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amanjot helped with new phone

Amanjot helped with new phone, best plan for sim and broadband. She was polite, answered all are query patiently.

26 July 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Amanjot

Great service from Amanjot! She was very helpful and helped me get the best offers and deals on my new phone. Really happy with the experience. Highly recommended!

26 July 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Rajvi,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am happy with service by Amanjot..

24 July 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Sandeep,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amanjot was so attentive

Amanjot was so attentive, kind and patient. She helped me with my SIM card and had excellent customer service skills. If anyone wants help then I would recommend her for her excellent service. 5/5 thank you so much!!!

24 July 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Asrar,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience was a wonderful one

My experience was a wonderful one.
I had the pleasure of being served by Victoria in the Hounslow branch.
She was professional in her position as a customer service representative and easy to ask questions if needed to.
Thank You Victoria and keep up the awesome service.

13 July 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hi , thank you so much for your wonderful review and the amazing support you’ve shown for Victoria, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 1 out of 5 stars

I use vodafone network.

I use vodafone network.
My exprience using vodafone is very bad. It is most worst network i have every used.
They never value their customer after they buy there worthless plan
I give -5 star to vodafone.

10 February 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Bishal,

I’m really sorry to hear about your experience, and I understand how frustrating this must have been for you. This is certainly not the level of service we aim to provide to our customers.

We genuinely value your feedback and would like the opportunity to look into this further and help put things right for you. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went to Vodafone Three

I went to Vodafone Three, to check my bills and I met with Roy. He is a gentleman working with passion to help customers like their own parents. I felt so welcomed being a three customer to Vodafone store. As soon as my contract finishes I am moving to Vodafone for only Roy. He is Gem.

He needs to recognised for giving fantastic service.

17 June 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Great experience

29 May 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

All questions answered.

A warm but professional welcome fromDevraj on entering the store. He then answered all my questions and guided me through the switch process with ease which gave me confidence to join Vodafone .Thank you Devraj.

18 May 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Its very gud

Its very gud
They serve me as best as they can

2 May 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Daljeet,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had such a genuinely wonderful…

I had such a genuinely wonderful experience at the Vodafone store in Hounslow today that I felt compelled to share it.

From the moment I walked in, I was looked after by the store manager, and her level of care and professionalism was truly exceptional. She was incredibly knowledgeable, taking the time to explain everything clearly and making sure I fully understood my options without ever feeling rushed or pressured.

What stood out most was her attitude — warm, patient, and genuinely committed to helping. It’s rare to come across customer service that feels this sincere and attentive. She went above and beyond to make sure everything was sorted perfectly, and I left feeling confident and well taken care of.

This is exactly how customer service should be. A big thank you to her for making what could have been a routine visit such a positive experience. Vodafone is lucky to have someone like her representing them.

1 May 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow


Hey Parvis,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michael was great

Michael was great, helpful throughout the whole process, thsnks you so much for the service

27 April 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Omer,

Thanks for the lovely review and fantastic support for Michael.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect service from Agata

Perfect service from Agata , she answered on all my questions, was a pleasure to talk to her.
Highly recommend.
Thank you Agata

10 April 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very nice experience

Very nice experience. Customer service is too good.

3 April 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Pardium,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone hounslow team is amazing.

30 March 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

30 March 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Srinu,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good and excellent customer service

Good and excellent customer service

11 March 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

30 March 2026
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hi,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Very nice we went Hounslow store it was…

Very nice we went Hounslow store it was very nice experience staff are very co operative Pretex was dealing with us he is really very nice

29 November 2025
Unprompted review
Vodafone UK - Hounslow logo

Reply from Vodafone UK - Hounslow

Hey Ritu,

I'm sorry for the issues you've faced with us and for the unpleasant experience you've had. I recommend reaching out to our dedicated team on 0333 304 0191 or via live chat here: http://vodafone.uk/2LCJiTm.

If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2

Thanks,
Vodafone Social Media Team

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