Vodafone UK - Hinckley Reviews 

447
TrustScore 5 out of 5

4.9

9d Castle Street, LE10 1DA Hinckley, GB


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Rated 5 out of 5 stars

My phone signal went down and i couldnt recieve any calls or messages. Came into store and the store manager Ricardo who was brilliant. Updated my phone and got me back up and running within minutes.... See more

Company replied

Rated 5 out of 5 stars

Came into store with my phone running slower than usual for the last month or so. Met with store manager Ricardo and he managed to get my bill reduced and upgraded me to a newer phone too! What a bril... See more

Company replied

Rated 5 out of 5 stars

My phone contract came to an end. Came into store and was greeted by the store manager ricardo. He has been fantastic from start to finish reduced my bill by £20 or more I couldn't be happier. Many th... See more

Company replied

Rated 5 out of 5 stars

Just got broadband installed at home came into to get my logins sorted because I was struggling with storing them safely. Met ricardo in store he was great helped me get my account up and running. Tha... See more

Company replied


Company details


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  • 9d Castle Street, LE10 1DA, Hinckley, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

447 reviews

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4-star
3-star
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1-star

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4.9

All reviews

(447)

40,333 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfying and Ray highly…

Very satisfying and Ray highly recommended 👍

6 August 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Sanjay,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very satisfying

Very satisfying, Ray thank you n highly recommended 👍🏽

6 August 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

"Hey Sanjay,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

My phone signal went down and i couldnt…

My phone signal went down and i couldnt recieve any calls or messages. Came into store and the store manager Ricardo who was brilliant. Updated my phone and got me back up and running within minutes. Thank you so much ricardo you were amazing!

6 August 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Sheila
,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into store with my phone running…

Came into store with my phone running slower than usual for the last month or so. Met with store manager Ricardo and he managed to get my bill reduced and upgraded me to a newer phone too! What a brilliant man thank you for all of your help!

3 August 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Marga,

Thanks for the lovely review and fantastic support for Ricardo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My phone contract came to an end

My phone contract came to an end. Came into store and was greeted by the store manager ricardo. He has been fantastic from start to finish reduced my bill by £20 or more I couldn't be happier. Many thanks ricardo !

3 August 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

"Hey Michael,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Had a massive issue with my current…

Had a massive issue with my current phone. Came in to store and was served by ricardo who was amazing and managed to get me a great discount on all my lines. Thank you so much will be back for the next upgrade !

1 August 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Sian,

Thanks for the lovely review and fantastic support for Ricardo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just got broadband installed at home…

Just got broadband installed at home came into to get my logins sorted because I was struggling with storing them safely. Met ricardo in store he was great helped me get my account up and running. Thank you for your help fantastic service !

23 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Needed a new phone as my old one packed…

Needed a new phone as my old one packed up. Went into the shop and spoke with Ricardo who was amazing. Sorted out my broadband and new phone altogether and dropped my bill by a lot! Fantastic service

20 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had lots of trouble with my previous…

Had lots of trouble with my previous supplier so managed to get a new deal with Vodafone. Came into store to get my data moved to my new device. Met the store manager Ricardo who was brilliant from start to finish ! Thank you

20 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Raymond,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and did everything we…

Very helpful and did everything we wanted so much better than doing it online .

18 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Gary,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My phone has been giving me issues with…

My phone has been giving me issues with popups and adverts. Caused my phone to stop working, came into store for some help and was served by Ricardo. He was brilliant, managed to get me back up and running. Lovely gentleman will be back for more help soon.

17 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Jean,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My phone was playing up because it’s…

My phone was playing up because it’s too old to keep up. Went into store and was served by ricardo who was brilliant. Helped me upgrade my phone and sort my data transfer out. Top man thank you

16 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

excellent service

excellent service

16 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Simon,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant customer service by jay and…

Brilliant customer service by jay and rai im store would definitely recommend

15 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Merlika,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Needed a new WiFi lead

Needed a new WiFi lead, the store gave me a recycled lead for nothing! Great consumer services!

14 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Amber,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raihan was amazing

Raihan was amazing. Went through my whole account and managed to find me good deals and gave good recommendations. Thank you.

14 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Brealey,
Thanks for the lovely review and fantastic support for Raihan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My data stopped working came in to get…

My data stopped working came in to get some help, raihan served me managed to get my data fixed and added euro roaming to my plan for my holiday ! Ricardo and ray were great thanks chaps

11 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey Hayden,

Thanks for the lovely review and fantastic support for Ricardo and Ray.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My phone was playing up whilst hiking…

My phone was playing up whilst hiking up a mountain. Came in to get it sorted and was served by Ricardo. Managed to get myself a fancy new phone with a great camera. Will defo be taking more pics of my hikes now! Thanks Ricardo you were brilliant!

10 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raihan was amazing an sorted my new…

Raihan was amazing an sorted my new phone out without any hassle Thank you.

9 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Richardo was very helpful and polite

Richardo was very helpful and polite. excellent service.

7 July 2026
Unprompted review
Vodafone UK - Hinckley logo

Reply from Vodafone UK - Hinckley

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

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