Vodafone UK - Exeter Reviews 557

TrustScore 5 out of 5

4.9

246 High Street, EX4 3NZ EXETER, GB


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Rated 5 out of 5 stars

Excellent and patient service from Scott. Glad Exeter has this company to serve us! Well done, polite and knowledgeable Thank you . A happy new customer ! C

Company replied

Rated 5 out of 5 stars

Taj (Exeter Store, Devon) was extremely helpful whilst managing the shop at the same time. He sorted our whole family of 5 with new phones. Very professional, knowledgeable and polite. Would highly... See more

Company replied

Rated 5 out of 5 stars

After having problems with changing over ownership on my Three account, I spoke to George who spent a great deal of time sorting this for me. I had issues discussing this with members on the phone, ho... See more

Company replied

Rated 5 out of 5 stars

Hayley in the Exeter shop (not Mei as her name badge says) is amazing! She has been so amazingly helpful sorting out two new contracts, going through loads of different options for me, very patient an... See more

Company replied


Company details


Contact info

  • 246 High Street, EX4 3NZ, EXETER, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

557 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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4.9

All reviews

(557)

39,492 reviews in the last 12 months

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Rated 5 out of 5 stars

Josh was very helpful and professional

Josh was very helpful and professional, helped us out a lot. Will always come back to this store to get the best advice!

30 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Jessica,

Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Dealt with Alex in the Exeter store, lovely guy, explained everything really well!
Very happy 😊

30 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey there,

Thanks for the lovely review and fantastic support for Alex. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ryan was amazing during my visit today…

Ryan was amazing during my visit today at vodafone and help me understand what my options and help me with getting a new phone.

28 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

"Hey Miriam,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

It was a pleasure to chat with Ryan

It was a pleasure to chat with Ryan. Got help with my contracts,
Thank you

27 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Klaudiusz,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Harry was incredible and Gorgeous the…

Harry was incredible and Gorgeous the best possible deal moving from sky

27 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

"Hey David,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Ryan was fab!!

Ryan was fab!!! Thank you!! Really helpful and friendly and funny!

27 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent and patient service from…

Excellent and patient service from Scott. Glad Exeter has this company to serve us! Well done, polite and knowledgeable Thank you . A happy new customer ! C

19 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service by Shrey

Amazing service by Shrey. Got everything sorted nice and easy

15 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Mr Kissane,

Thanks for the lovely review and fantastic support for Shrey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was absolutely fantastic

Hayley was absolutely fantastic! She provided outstanding customer service, was friendly, professional, and incredibly knowledgeable about Vodafone’s network services. She took the time to answer all my questions clearly and made sure everything was sorted quickly and efficiently. Her patience and willingness to help made the whole experience stress-free. A real credit to Vodafone — thank you, Hayley, for your excellent support! Highly recommended.

14 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Nashit,

Thanks for the lovely review and fantastic support for Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Offer a good deal she really good

Ruhi Offered a good deal she really good

13 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

Thanks for the lovely review and fantastic support for Ruhi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Scott was a great a help

Scott was a great a help, sold a new phone and helped set it up

9 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Angel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was very helpful

Josh was very helpful

9 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Simon,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Scott

8 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey there,

Thanks for the lovely review and fantastic support for Scott.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Popped into Vodafone store Exeter today…

Popped into Vodafone store Exeter today and spoke to Hayley she was very helpful , she has sorted out any issues I had , very happy customer thank you Hayley 👍

6 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Lisa,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ruhi and Dan were so helpful explaining…

Ruhi and Dan were so helpful explaining how to use my new phone. They were very patient and friendly

3 June 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

After having problems with changing…

After having problems with changing over ownership on my Three account, I spoke to George who spent a great deal of time sorting this for me. I had issues discussing this with members on the phone, however as soon as i went into the store this was all sorted!

30 May 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Nala,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I really liked the service

I really liked the service, especially the customer specialist Shrey. Thank him very much for his help and career growth.

23 May 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service with Hayley in store…

Excellent service with Hayley in store today. Very helpful.

25 May 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey Julie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taj (Exeter Store

Taj (Exeter Store, Devon) was extremely helpful whilst managing the shop at the same time. He sorted our whole family of 5 with new phones. Very professional, knowledgeable and polite.
Would highly recommend to anyone

23 May 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Alex

Excellent service from Alex - thank you!

15 May 2026
Unprompted review
Vodafone UK - Exeter logo

Reply from Vodafone UK - Exeter

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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