I went into the store with a query and came out with a new phone (not yet received). Ryan was lovely and very helpful and I had been thinking of upgrading perhaps after my holiday. However, he came up... See more
Company replied
Location
Switch location33 Silver Street, DH1 3RD Durham, GB
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See what reviewers are saying
Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... See more
Company replied
Lovely to talk to explained about all my concerns regarding the device and payment contracts in detail .. great customer service 1000 stars from me :)
Company replied
Visited the store to check on my current phone contract.Received an amazing service from Sally and MacCauley, who reviewed my twin sister and my existing contracts.We both left with new revised contra... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Durham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
33 Silver Street, DH1 3RD, Durham, United Kingdom
4.7
Excellent
143 reviews
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Lovely to talk to explained about all…
Lovely to talk to explained about all my concerns regarding the device and payment contracts in detail .. great customer service 1000 stars from me :)
10 July 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Maheen,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
I went into the store with a query and came out with a new phone (not yet received). Ryan was lovely and very helpful and I had been thinking of upgrading perhaps after my holiday. However, he came up with a good deal and I decided to accept. He was really friendly and knowledgeable and I can't wait to start using it from next Monday.
6 July 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
MISINFORMATION, HIDDEN CREDIT SCORE WHICH I DIDN’T KNOW ABOUT, POOR SERVICE
When signed a new contract was misinformed about whether my previous plan ended and eventually had to pay early cancellation fee.
I was then given the PIN code which never worked since and which I was supposed to create not the store operative which happened to be the case.
When I cancelled the new plan I was told that on my last bill I would get a refund. I called with time telling that I didn’t receive any money. I was then told that actually it’s me who had to pay and unless I paid now I would get into a credit score and then paid the amount back with interest. The most preposterous thing about this was not only that I was misinformed third time but that I was not at any point informed about the outstanding bill which I only found out by chance and was able to pay. Otherwise the amount would be increasing with time due to the interest no one ever told me about.
2 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Yurii, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been. We'd like the opportunity to look into the concerns you've raised regarding the contract information, account PIN, billing, and communication around the outstanding balance. Please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Durham Vodafone
Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was very impressed with his professionalism. He does everything he can to make sure the customer goes home happy. It was a pleasure to visit the store today
30 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Ryan was really helpful with anything I…
McAuley and Ryan was really helpful with anything I asked of him helped sort my phone and renewed my sim only contact to a cheaper deal
30 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Rachael,
Thanks for the lovely review and fantastic support for Ryan. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Durham
Hey Liam
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Durham
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff are fantastic
The staff are fantastic. I used to always go online for anything now I'm converted into going to the shop instead. The staff are very welcoming, friendly and very helpful. I definitely recommend Durham Vodafone shop
15 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great
I was served by Aisha and she made everything so simple and made me understand everything very easily as I’m not very knowledgeable when it comes to phones. Would recommend this store, the whole team was so helpful and made me feel really at ease.
9 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aisha is extremely knowledgeable and…
Aisha is extremely knowledgeable and understanding and made my whole purchasing experience effortless and rapid!
Would recommend highly!
12 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Simon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing Aisha
Helpful service from Aisha. Friendly, personally feel she is a credit to the team and knows her stuff! Made a stressful situation a lot better and went above and beyond.
12 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Claire,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went in for a battery check came out…
Went in for a battery check came out with a new phone!!! and it's cheaper worth an extra star.
Hannah was great!
12 June 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Ian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I am very grateful to Ellie for her…
I am very grateful to Ellie for her highly professional service!🥰
30 April 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Twin Visit
I called in to the Durham branch to find out if I could upgrade my phone. Macauley was very knowledgeable and extremely efficient. He not only had my phone to sort but my sisters as well. We both arrived in force but he took it in his stride. Honestly, we tested him without realising as we gave him the wrong information about our phones on numerous occasions but it didn’t phase him. He was so relatable and personable. We walked away knowing we had the best deal for the service we wanted. Vodafone need a Macauley in every store. Sally stepped in too and was really helpful with our discounts. She too was really professional and made the entire experience a pleasure rather than a chore.
I won’t hesitate to seek out help if needed following today’s visit.
24 April 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited the store to check on my…
Visited the store to check on my current phone contract.Received an amazing service from Sally and MacCauley, who reviewed my twin sister and my existing contracts.We both left with new revised contracts that has improved the performance and saved us both money.We felt very well informed about all the available services.We didn’t feel rushed to make our decisions and both members of staff were incredibly friendly.We both had a very positive experience.Thank you so much.
24 April 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Stephanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I have two lines of Vodafone
I have two lines of Vodafone, an esim for my wife and a sim card my cell phone, approximately 4 or 5 weeks ago we have communication problems, slow internet and the worst not being able to call or receive calls, the same with text messages, I went to the Vodafone office in Durham city and they asked me to wait 4 days for a technical problem that they were solving, another 10 days have passed I came back and the person who attended me told me that he also has the same problem and can not do Nothing to solve the problem, tells me to claim through the Vodafone website something that I cannot do if my connection is unstable, and chat with a robot does not help at all.
15 March 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Jorge,
We’re really sorry to hear about the experience you’ve had, and we understand how frustrating it must be to deal with ongoing call, text, and data issues especially when it’s affecting both lines on your account.
We apologise that the problem hasn’t been resolved within the timeframe you were initially advised, and that your follow‑up visit to the Durham store didn’t provide the support you expected. That’s certainly not the level of service we aim to deliver. We also understand how difficult it can be to seek help online when your connection is unstable, and we’re sorry that this made things even more challenging.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Aisha was really kind and helpful at…
Aisha was really kind and helpful at the Durham branch
8 April 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Katie,
Thanks for the lovely review and fantastic support for Aisha.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Durham
Hey Dave,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly efficient &effective
Served by Aisha. Friendly,efficient and effective
28 March 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The staff were all extremely helpful…
The staff were all extremely helpful and patient, explaining what needed to be done and doing it efficiently.
27 March 2026
Unprompted review
Reply from Vodafone UK - Durham
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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