Brish was very engaging when speaking with him and knowledgeable about products. He could answer my questions and completed the trade in process, which I had difficulty with when I traded in last time... See more
Company replied
Location
Switch location21 Biggin Street, CT16 1BH DOVER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The store manager, Brish, went above and beyond to ensure that my wife’s new phone was up and working despite problems transferring data from her old faulty phone. It was a frustrating experience for... See more
Company replied
Well popped in as couldn’t get through on phone last night thought I was having ongoing nightmare sorting out mobile WiFi. And the shop were brilliant sorted it all out Holly was very knowledgeable an... See more
Company replied
I went in to ask for ASIM swap and left with the bonus of getting a very thorny issue with my new phone fixed that had been a big headache all week. Sam was an absolute star, offering to fix a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Dover
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
21 Biggin Street, CT16 1BH, DOVER, United Kingdom
4.9
Excellent
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Poojan
Thank you Poojan. So helpful and great customer service
7 August 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very Happy with the customer service…
Very Happy with the customer service received by Poojan. A credit to the company
7 August 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Karine,
Thanks for the lovely review and fantastic support for Poojan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good services and helpful staff
29 July 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Poojan!
Excellent service from Poojan!
Poojan was extremely helpful, professional, and friendly throughout the whole process. He explained everything clearly, responded quickly, and made the experience smooth and hassle-free. I really appreciate his excellent customer service and support. Highly recommended—thank you, Poojan!
10 July 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Meet,
Thanks for the lovely review and fantastic support for Poojan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Pooping and Edward were incredibly…
Pooping and Edward were incredibly helpful and patient. Assisted me with choosing the right phone and package and greatly assisted me in setting up and transferring from my previous phone. Due to the complexity of moving countries and having a registered overseas phone, their expertise was well appreciated. Thank you
27 June 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Julia,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt was really helpful an manage to…
Matt was really helpful an manage to get me what I needed an want, made things so much easier
17 June 2026
Unprompted review
Reply from Vodafone UK - Dover
Hi Tyler, thank you so much for your wonderful review and the amazing support you’ve shown for Matt, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Matt & Bradley were excellent today
Matt & Bradley were excellent today - always have a positive experience in this store. Easy upgrade of broadband and great pricing. Thanks guys 👍🏼
11 June 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Sazzy,
Thanks for the lovely review and fantastic support for Matt & Bradley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fab service
The boys were great today. Pulled out all the stops to sort out multiple problems. Thank you!
30 May 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Michelle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Zack very helpful member of staff…
Zack very helpful member of staff sorted out our issue very quickly and professionally highly recommended!
9 May 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Teodor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zack And Brad where very helpful with…
Zack And Brad where very helpful with sorting out my new Mifi device, Answered all the questions I had and both were very informative, thank you
9 May 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Sean,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service form all colleagues…
Fantastic service form all colleagues in Dover Store.
I always come here for any of my phone problems and boardband they are always friendly and happy to assist even if it makes them late finishing work. They make sure I get the best deal possible. Great service all round, polite and friendly staff.
15 April 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Katie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service friendly informative and…
Great service friendly informative and helpful
1 April 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Claire,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very happy with the service we received…
Very happy with the service we received today at the dover store
21 March 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Bradley was unbelievable
Bradley was unbelievable, his customer service skills are out of this world, very friendly and approachable and he there was no messing about and got my upgrade sorted smoothly
7 March 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Alfie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Te
Great service from zac
7 March 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Liam,
Thanks for the lovely review and fantastic support for Zac.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Zack
Zack, the agent, was extremely helpful in guiding us to renew our contract.
16 February 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Gordon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Brilliant
Brilliant. Thanks Zac, you've been so helpful. Broadband and new mobile phone contract.
16 February 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Elaine,
Thanks for the lovely review and fantastic support for Zac.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went in to store today to get some help…
Went in to store today to get some help with these adverts that keep spamming my phone.
Bradley instore sat down with Me and went through all these cleaning apps that I didn't download. Apparently they was what they said they was and started freezing up my phone.
Bradley managed to completely get rid of them for me and recommended some advice for future reference in how to not let this happen again. 10/10 recommended this store for there great customer service and will power to sort a very annoying situation
7 February 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Jay,
Thanks for the lovely review and fantastic support for Bradley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and informative
Very helpful and informative, great customer service, happy to answer all questions, give recommendations and worked with my requests to get to a comfortable deal. Managed to pay off my old handset, upgrade to a new handset and upgrade my sim plan which I wouldn't have been able to do myself online
6 February 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Zack
Zack, provided amazing service.
Everytime i have issues with my phone zaxl always solves my problem
27 January 2026
Unprompted review
Reply from Vodafone UK - Dover
Hey Steve,
Thanks for the lovely review and fantastic support for Zack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.