Miles and brandon were amazing in getting a new phone sorted for me and Richard was amazing and determined ti make sure it was all set up correctly despite all the issues we ran into Couldn’t have a... See more
Company replied
Location
Switch locationUnit SU23 , Arc Shopping Centre, IP33 3AA Bury St Edmunds, GB
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I took my old phone into the shop and discussed options with Brandon. He went through several options based on my recorded use over the past 20 years or more. He determined that I didn’t need a lot... See more
Company replied
Richard gave clear information upon which we were able to make decisions. He was polite and professional in his delivery of customer service.
Company replied
Rob was very patient explained everything that was being done clearly. Went through the different options to see what would suit myself. All other staff - Richard, Brandon and Dan - where also extrem... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Bury St Edmunds
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU23 , Arc Shopping Centre, IP33 3AA, Bury St Edmunds, United Kingdom
4.9
Excellent
269 reviews
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He was great
He was great
He gave us a great deal and he made us feel valued as customers
Brilliant service
5 February 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Stefan,
Thanks for your review for us. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Cassie was absolutely amazing today
Cassie was absolutely amazing today, so helpful and really did go above and beyond to help with my issues.
5 February 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hello,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Cassie was great
Cassie was great. Friendly and professional with brilliant customer service skills.
31 January 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellent service
Richard was amazing. Gave me a much better deal on the pixel 9 pro XL rather than the regular 9 I initially went for. He gave excellent service and both me and my dad were impressed
28 January 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Jonny,
This is a great review for Richard. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great customer service
Richard was great. I popped in on the off chance with several queries and he dealt with them all with patience and humour
17 January 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Alison,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
John was extremely helpful and friendly…
John was extremely helpful and friendly (with a fab sense of humour) while dealing with this Luddite Vicar!
Thanks for sorting out my new phone and giving general advice and guidance.
13 January 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Ali,
This is amazing feedback for John. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
The experience was a bit long winded…
The experience was a bit long winded and made very difficult by a problem with Vodafone’s computer systems however the store staff Brandon and ultimately the goat John worked tirelessly to make the process happen. 2/10 for Vodafone and a 1000000/10 for the staff at the Bury ST Edmunds store.
11 January 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Russ,
Thank you for takiing the time to review and share your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nichole was absolutely amazing
Nichole was absolutely amazing. We had zero luck at all the other vodafones but Nichole knew just what to do to help us. It was such a relief after be given the round around for a whole week.
I already told my husband that we won’t be going to any other vodaphone stores (besides this one) for any other issues/concerns/questions.
Great job Nichole!
10 January 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Cassie was so lovely and efficient
Cassie was so lovely and efficient ; just had a really good laugh with her and her colleague and yet no time wasted in sorting out my roaming requirements for abroad . Such an easier option than getting a SIM card as arrival at airport always stressful and their local staff no way as quick and helpful . Thanks v much
4 January 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Lyn,
This is lovely feedback for Cassie. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
John was very helpful and we came away…
John was very helpful and we came away with exactly what we needed.
Thank you
3 January 2025
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Met John and was so happy with the…
Met John and was so happy with the service he provided. Not only did he get the deal I was looking for but managed to find the deal at an unbelievable price. I will only go back to him in future for renewals as he also has a great humour and makes you feel very comfortable throughout the whole process.
14 December 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hey Kemal,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
John was absolutely amazing and sorted…
John was absolutely amazing and sorted out my new phone for me would recommend him to anyone.
28 November 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Linda,
What super feedback for John! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
John is Absolutely fabulous
26 November 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hello, Jane,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great staff at Bury St Edmunds Voda shop
John is a supper helpful and fun guy to deal with. Got the problem I had to go into the shop fixed in no time. Great to hang out with a fellow biker.
Thanks.
5 November 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Nick,
Thanks for taking the time to write such a great review! We're delighted that John was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tom was fantastic and fixed my phone…
Tom was fantastic and fixed my phone issue so quickly - thank you!
4 November 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Rebecca,
Thank you for taking the time to leave us a 5 star review! We're glad Tom was able to fix your phone and issues for you.
Thanks,
The Vodafone Social Media Team
All good
Very pleasant experience no problems whatsoever assistant was professional and friendly
20 October 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Anthony,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Wonderful experience will be coming back again
From the moment I walked in the door me and my wife were greeted by a lively friendly member of staff called Tom he kindly sat us down to talk with us about Wi-Fi options for our first house we purchased together, he was very well mannered and polite throughout the whole process and making everything very understandable, just would personally like to thank Tom and the store!
What absolute delightful experience and we will definitely be coming back
What a wonderful asset you have to the store!
19 October 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Jordan Thank you for your review for Tom. It's always good to read such great feedback for one of our team. Congratulations on buying your first home together too! 🏠
Thanks again, The Vodafone Social Media Team
Knowledgeable and has customer skills
Knowledgeable and has customer skills. Far better than EE. Where I had an issue today. Both were resolved better at Vodaphone Bury.
19 October 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Steve,
Thank you for taking the time to leave us a 5 star review and the amazing feedback.
Thanks,
The Vodafone Social Media Team
Nichole was amazing from the start of…
Nichole was amazing from the start of my contract renewal to the finish of my appointment with her. Nichole found me the best deal for my iPhone 16 pro max and even went above and beyond to help myself and my partner find the best broadband deal also. I can’t rate her enough and better still she’s such a lovely, bubbly down to earth person who will happily have a laugh throughout the appointment with you.
Thank you for being amazing I will always come to this store for my contract and broadband upgrades now.
17 October 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Melissa,
Thanks for your review for Nichole. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Came in to store after being upset by…
Came in to store after being upset by the lack of customer service in the o2 store John was the polar opposite… recommend him very much indeed
15 October 2024
Unprompted review
Reply from Vodafone UK - Bury St Edmunds
Hi Wendy,
It's great to hear about your recent experience in one our of stores, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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