Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more
Company replied
Location
Switch locationUnit 16, Churchill Square, BN1 2TB Brighton, GB
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See what reviewers are saying
Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!
Company replied
Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... See more
Company replied
Great service today from Klara with occasional input from a very supportive and welcoming wider team. Some of the centralised Vodafone online system were slow, through no fault of the store team, but... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Brighton
Written by the company
Contact info
Unit 16, Churchill Square, BN1 2TB, Brighton, United Kingdom
4.8
Excellent
183 reviews
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Amazing service in the Brigton branch
I went into the Brighton branch to get a new phone, and the chap, Nick, who helped me was fantastic. He went out of his way to sort out a couple of issues and delivered the best customer service I've received in a long time. Thanks!
31 October 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hello, Zayna,
It's great to hear about the positive experience which you've had with Nick. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ben, Vodafone rep at Brighton
The rep I dealt with named Ben was well informed, professional and very personable. He easily persuaded me to renew my contract instead of changing provider and came up with a very acceptable package instantly.
23 October 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi Eric. Thank you for your review for Ben. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really great service
Really great service. The staff encountered some technical issues out of their control whilst finalising my contract but dealt with them swiftly. Adji was super helpful and ensured I got the right phone and contract for my needs. Highly recommend.
10 September 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi Jacob. Thank you for your review for Adji and the team. Minus the technical issues, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Walked in with no sim card
Walked in with no sim card, left with everything I'd want with a sim-only phone. Sonny (cainan I think it's spelt) takes his job with a serious yet super comfortable stride, which is rare for any salesmen. I felt like I wasn't being upsold but offered great deals and service. In 2 years time (after my contract) I will be back.
3 September 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi Andrew. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had the best service today
Had the best service today, lovely lovely member of colleague she was lovely, Adji was so helpful thing I need and ask she was she to help great great great service will be coming back
9 September 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi. Thank you for your review for Adji. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Brighton
Hi Saad,
Thank you for taking the time to leave a review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Brighton
Hey,
Thanks for letting us know what an amazing job Ben did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service, helpful and explained everything.
31 August 2024
Unprompted review
Reply from Vodafone UK - Brighton
It's great to see everything was explained to you today Danielle.
Thanks, The Vodafone Social Media team
Sunny Sonny!
Sonny was extremely friendly and helpful so that I came back especially to change my plan.
30 August 2024
Unprompted review
Reply from Vodafone UK - Brighton
Thanks for your fab feedback for Sonny, it's good to see he made visiting our store such a good experience.
All the best, The Vodafone Social Media Team
Sim only
Went in to upgrade to a sim only plan. Was given all the information needed. Ollie and Garry made the process so easy and stress free
8 August 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hey Fran,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jas who saw to us was very helpful and…
Jas who saw to us was very helpful and pleasant
12 August 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi Annamarie,
Thanks for reviewing and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Keiran at Voda. Brighton
Keiran at Vodafone in Churchill Square Brighton was most helpful, I went to this branch as Henri at George Street Hove was unhelpful to the point of rudeness, and did not inform me fully about my contract.
Well done Keiran you are a very straight and polite member of staff.
10 June 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi Chris. Thank you for your review for Keiran. Minus your previous experience, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Clear information on producy
Deacon was clear and concise in what i needed. Very helpful
2 June 2024
Unprompted review
Reply from Vodafone UK - Brighton
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Leon was a superstar,solved my problem…
Leon was a superstar,solved my problem immediately!
31 May 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi Roger,
Thank you for taking the time to leave us a review, and sharing this feedback for Leon.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Brighton
Hi David,
Thank you so much for the amazing feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Jas had the best customer service ever
Jas had the best customer service ever. She was so kind and extremely helpful.
19 May 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi Leon,
It's great to hear about your recent experience and feedback for Jas. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Garry was an absolute superstar
Garry was an absolute superstar! Super knowledgeable and really helpful. Took care of everything quickly and seamlessly and really went the extra mile! So happy I went into the shop instead of going online!
3 May 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi Carlie,
Thank you for taking the time to share this positive feedback with us.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Excellent customer service frm Jordan. 'v been a vodafone customer for over…
I'v been a vodafone customer for over 20years & once again it was time to renew my contract. Visited Vodafone in churchill square mall, Brighton. Greeted & served by Jordan. What a brilliant experience. He went above & beyond to explain all my options & I ended up wth a plan I can afford that covers all my needs.
I must point out what great customer service I received & would reccommend a visit to this store & especially the staff member Jordan. He is a big asset to the company.
21 April 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi there Teresa,
Thanks for choosing Vodafone to upgrade with, and thanks for taking the time to share this amazing review about your experience with Jordan. We're so glad they went above and beyond to find you the perfect deal. Enjoy your new contract!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
My recent Vodafone experience was…
My recent Vodafone experience was fantastic! Gary took into account my individual needs and catered my upgrade and broadband packages to exactly what I needed. Highly recommend this Vodafone store!
22 April 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi. Thank you for your review for Gary. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I constantly have to switch off and on…
I constantly have to switch off and on to get data coverage in Brighton. Useless.
16 April 2024
Unprompted review
Reply from Vodafone UK - Brighton
Hi Yusuf,
We understand how important it is to have the best possible conection. Please enter your postcode onto our Network Status Checker here: http://vodafone.uk/nsc - It will show what coverage to expect where you are.
If it's showing a better expected signal than what you're getting and no known faults or maintenance, then please reach out to my team on Social Media.
You can do this through Facebook using: vodafone.uk/3K1e4GB - X (formally twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
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