Went in today at the Vodafone store and Adam was very helpful, he welcomed me and directed me where to wait to get support. Dee was amazing at supporting with collecting my phone and even told me I... See more
Company replied
Unit 313 , Bull Ring, B5 4BU Birmingham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Went in today at the Vodafone store and Adam was very helpful, he welcomed me and directed me where to wait to get support. Dee was amazing at supporting with collecting my phone and even told me I... See more
Company replied
I had the most pleasant and efficient service with Pat the other day. I would like to thank her for explaining the contract clearly, answering all my one hundred questions. Thank you Pat!
Company replied
Moment I stepped through doors Pat greeted me with a smile and from then on process was floorless. Very happy with service. Sanj kept me company whilst Pat was away dealing with return. Very pleasant... See more
Company replied
Really good experience in store, went in to check my data roaming for when I go away. The store was slightly busy but this the wait time didn’t seem that long at all due to regular updates and conve... See more
Company replied
Written by the company
Unit 313 , Bull Ring, B5 4BU, Birmingham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kully was a great help and got me the right phone and was very accommodating and i will be reffering all my family and friends too him as Tesfay reffered me to him and i was bery happy. Sidi

Reply from Vodafone UK - Birmingham Bullring
Wow. Maryam and sanjeev. Amazing customer services. They delt with my situation so calmly and helped me. Due to this situation I want to become Vodafone customer service. I will be taking out new contract with yourself. All because you was better then ee. They both should be nominated for the month.
Thank ypu onces again.

Reply from Vodafone UK - Birmingham Bullring
When into the Bullring store and was served by Kully and Sanj and was very happy with the service and friendly atmosphere. I would recommend all all friends and family to this store in Bullring Birmingham

Reply from Vodafone UK - Birmingham Bullring
Very good customer service from Aadil. The guy is very good!

Reply from Vodafone UK - Birmingham Bullring
Aadil has been amazing moved to PAYM was on PAYG

Reply from Vodafone UK - Birmingham Bullring
Aadil has been amazing and has moved me from PAYG to PAYM

Reply from Vodafone UK - Birmingham Bullring
Dee helped me with my broadband deal and gave gift card as well so happy to switch my house WiFi

Reply from Vodafone UK - Birmingham Bullring
The lady who served me Zara was amazing she made my visit so easy and i came out with what i wanted and more

Reply from Vodafone UK - Birmingham Bullring
Aadil was amazing, I visited your store and advisor is amazing as I went to another branch and they did not help. Thank you Aadil. Keeping me with Vodafone

Reply from Vodafone UK - Birmingham Bullring
Dee was very helpful in finding me the best deal for my needs, ended up with a better data deal!

Reply from Vodafone UK - Birmingham Bullring
Pat was very nice and helpful, got me a new phone contract. Very friendly

Reply from Vodafone UK - Birmingham Bullring
Best customer service Kully.
Great communication ,Top Man deserves a promotion 100% should run the company!!

Reply from Vodafone UK - Birmingham Bullring
I received an excellent service and support from Zara today. She was very attentive to my needs and understood exactly what we wanted. Thank you so much!

Reply from Vodafone UK - Birmingham Bullring
Aadil has been amazing and sold me a new iPhone 17 Pro Max, Thank You

Reply from Vodafone UK - Birmingham Bullring
Kully was amazing helped me with my query also found me a great deal on a new sim… very friendly… happy days 😊

Reply from Vodafone UK - Birmingham Bullring
Aadil has been amazing and sold me Broadband best guy ever

Reply from Vodafone UK - Birmingham Bullring
Talking with Zara was an amazing experience for me and my family, she was very understanding and very thorough with everything she went through, she is an splendid person to talk to🩷

Reply from Vodafone UK - Birmingham Bullring
I had a really lovely lady called Zara help me today, she was very helpful and solved my problem. She was incredibly talkative and friendly which overall improved my experience as well as the rest of my day. Thank you

Reply from Vodafone UK - Birmingham Bullring
Home broadband and sim card connection done by Dee amazed by staff politeness happy to come back for family sim as well

Reply from Vodafone UK - Birmingham Bullring
Kully was amazing customer service explained everything

Reply from Vodafone UK - Birmingham Bullring
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.