Vodafone UK - Aberystwyth Reviews 

160
TrustScore 5 out of 5

4.9

3 North Parade, SY23 2JH Aberystwyth, Dyfed, GB


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Rated 5 out of 5 stars

Where to begin!! I came into the Aber store after having some issues trying to resolve something over the phone with Three/Vodafone. Matt the store manager blew me away with his customer skills,... See more

Company replied

Rated 5 out of 5 stars

Another great experience in your Aberystwyth store. Went in to see when I could upgrade. I was given a lot of information on the options I had. I appreciate how they are always willing to help. Thank... See more

Company replied

Rated 5 out of 5 stars

Richard who helped me select a new phone was courteous, pleasant,helpful, patient & had a good assessment about what my needs were. Matt,the manager also assisted me & showed the same helpful & profe... See more

Company replied

Rated 5 out of 5 stars

I visited the store on Tuesday 14th July to ask for advice and recommendations to upgrade one of my antiquated phones to something more modern. As I've received good service here previously, the Vo... See more

Company replied


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  • 3 North Parade, SY23 2JH, Aberystwyth, Dyfed, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

160 reviews

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4.9

All reviews

(160)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Where to begin!

Where to begin!!
I came into the Aber store after having some issues trying to resolve something over the phone with Three/Vodafone. Matt the store manager blew me away with his customer skills, honestly the best customer service I've EVER had in my life (and I trained people in customer service), his rapport was excellent and it genuinely felt like he cared about my situation and the outcome. Today Matt was my hero and changed a frustrating situation into a blessing. 🦸

Oh and Steve was awesome too, thanks Steve!! I found that the team there had such a great vibe.

Thank you thank you thank you 🙏🙏

25 August 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Poppy,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Matt and Steve.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Steven the Vodafone sales assistant was most helpful and the information he gave me was very helpful.

Information I received was very helpful.

19 August 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey BRIAN,

Thanks for the lovely review and fantastic support for Steven.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Another great experience in your…

Another great experience in your Aberystwyth store. Went in to see when I could upgrade. I was given a lot of information on the options I had. I appreciate how they are always willing to help. Thank you Michelle

10 August 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Pete,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Richard explained everything clearly…

Richard explained everything clearly and was very friendly and professional

17 August 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

"Hey Jeffrey,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Had a great experience with a lovely…

Had a great experience with a lovely man named Richard he was very patient with me and we had a jolly laugh. Great service smooth upgrade. Very happy with the service.

13 August 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Richard was very helpful in advising…

Richard was very helpful in advising and setting up a new phone for my husband. He made the experience less stressful. I will definitely be back when my phone is due in a couple of months. What a pleasant young man. Susan howell

6 August 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Sue,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodaphone shop in Aberystwyth

Vodaphone shop in Aberystwyth
Mike , Matt and Annabelle what great help they were sorted a problem I had with my mobile internet device with out any problem. They could do with training Vodaphone customer services as complete opposite what a complete delight to have such a good service

5 August 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoke to Michelle in the Aberystwyth…

Spoke to Michelle in the Aberystwyth store looking for a SIM contract for my daughter to return to school. Great the amount of options I was given matching what my daughter needs.

21 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hi Daniel, thank you so much for your wonderful review and the amazing support you’ve shown for Michelle , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

I went to Vodafone shop in Aberystwyth

I went to Vodafone shop in Aberystwyth, has been helped by Steven and Michel both were very helpful, smiley and friendly

19 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

"Hey Rehab,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Excellent with phone contract problems

Visiting Aberystwyth we had difficulty with a PAYG phone and needed the number to be transferred to our business contract with Vodafone. Mish and Richard in the Aberystwyth store proved most helpful and efficient in getting the number quickly transferred.
Top marks to them both.

20 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Simon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Consistently Good Customer Service

I visited the store on Tuesday 14th July to ask for advice and recommendations to upgrade one of my antiquated phones to something more modern. As I've received good service here previously, the Vodafone shop was my first port of call.
The staff who advised me were very attentive and helpful.
I didn't feel pressured to buy something over the top that I didn't need.
Thank you.

14 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Andrew,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mobile WiFi

A worthwhile trip to Vodafone in Aberystwyth… we required a mobile WiFi for use in our caravan … Steven & Matt were great.. they both took the time to explain what would best suit our needs .. we were able to see the device in store , set up the contract & take one home with us … thank you to the team for their time & assistance 😊

11 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Wendy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience in Aberystwyth store

Richard who helped me select a new phone was courteous, pleasant,helpful, patient & had a good assessment about what my needs were. Matt,the manager also assisted me & showed the same helpful & professional manner
On a very hot day the shop was pleasantly cool & the chair was comfortable

13 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Jean,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nicola was so helpful and accommodating…

Nicola was so helpful and accommodating as we are in a very vulnerable situation with health at the moment. Need the phone now more than ever and she sorted the problem instantly. Went above and beyond to help us.
Malc & Val

13 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Val,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went in to ask question about data…

I went in to ask question about data roaming and using my phone abroad.
The staff was very helpful, she explained how things work and also helped me to activate my Vodafone mobile app.
She was very friendly and nice.

13 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Vera,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nic was really helpful with sorting out…

Nic was really helpful with sorting out our broadband. Everything was sorted quickly with no issues. Thank you so much

9 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nic was extremely helpful!

Nic was extremely helpful! Sorted out broadband with no issues at all. Thank you

9 July 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Alyse,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nic.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mike was very very helpful

Mike was very very helpful. Explained everything to me and was able to help me to understand and reduce my bill!

30 June 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Dorota,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had received confusing messages from…

I had received confusing messages from Vodafone about my account, I went in to Vodafone shop in Aberystwyth for advise and Hugh thanks to Matt who sorted it out for me and big bonus set me up with a new package for half the price, great to be able to talk to a real person

8 June 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey Pat,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A very happy experience

It was very pleasing to have the polite friendly Abbie to talk to. Nothing was to much trouble. She spent time explaining what options were available to me when purchasing my new phone. She transferred all my apps over to my new phone, and told me what was happening throughout the whole process. I would not hesitate recommending her tomy friends and colleagues to ask for her if they are visiting the shop as it was a pleasure to do buisness with her.

2 June 2026
Unprompted review
Vodafone UK - Aberystwyth logo

Reply from Vodafone UK - Aberystwyth

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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