Where to begin!! I came into the Aber store after having some issues trying to resolve something over the phone with Three/Vodafone. Matt the store manager blew me away with his customer skills,... See more
Company replied
3 North Parade, SY23 2JH Aberystwyth, Dyfed, GB
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Where to begin!! I came into the Aber store after having some issues trying to resolve something over the phone with Three/Vodafone. Matt the store manager blew me away with his customer skills,... See more
Company replied
Another great experience in your Aberystwyth store. Went in to see when I could upgrade. I was given a lot of information on the options I had. I appreciate how they are always willing to help. Thank... See more
Company replied
Richard who helped me select a new phone was courteous, pleasant,helpful, patient & had a good assessment about what my needs were. Matt,the manager also assisted me & showed the same helpful & profe... See more
Company replied
I visited the store on Tuesday 14th July to ask for advice and recommendations to upgrade one of my antiquated phones to something more modern. As I've received good service here previously, the Vo... See more
Company replied
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3 North Parade, SY23 2JH, Aberystwyth, Dyfed, United Kingdom
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Where to begin!!
I came into the Aber store after having some issues trying to resolve something over the phone with Three/Vodafone. Matt the store manager blew me away with his customer skills, honestly the best customer service I've EVER had in my life (and I trained people in customer service), his rapport was excellent and it genuinely felt like he cared about my situation and the outcome. Today Matt was my hero and changed a frustrating situation into a blessing. 🦸
Oh and Steve was awesome too, thanks Steve!! I found that the team there had such a great vibe.
Thank you thank you thank you 🙏🙏

Reply from Vodafone UK - Aberystwyth
Information I received was very helpful.

Reply from Vodafone UK - Aberystwyth
Another great experience in your Aberystwyth store. Went in to see when I could upgrade. I was given a lot of information on the options I had. I appreciate how they are always willing to help. Thank you Michelle

Reply from Vodafone UK - Aberystwyth
Richard explained everything clearly and was very friendly and professional

Reply from Vodafone UK - Aberystwyth
Had a great experience with a lovely man named Richard he was very patient with me and we had a jolly laugh. Great service smooth upgrade. Very happy with the service.

Reply from Vodafone UK - Aberystwyth
Richard was very helpful in advising and setting up a new phone for my husband. He made the experience less stressful. I will definitely be back when my phone is due in a couple of months. What a pleasant young man. Susan howell

Reply from Vodafone UK - Aberystwyth
Vodaphone shop in Aberystwyth
Mike , Matt and Annabelle what great help they were sorted a problem I had with my mobile internet device with out any problem. They could do with training Vodaphone customer services as complete opposite what a complete delight to have such a good service

Reply from Vodafone UK - Aberystwyth
Spoke to Michelle in the Aberystwyth store looking for a SIM contract for my daughter to return to school. Great the amount of options I was given matching what my daughter needs.

Reply from Vodafone UK - Aberystwyth
I went to Vodafone shop in Aberystwyth, has been helped by Steven and Michel both were very helpful, smiley and friendly

Reply from Vodafone UK - Aberystwyth
Visiting Aberystwyth we had difficulty with a PAYG phone and needed the number to be transferred to our business contract with Vodafone. Mish and Richard in the Aberystwyth store proved most helpful and efficient in getting the number quickly transferred.
Top marks to them both.

Reply from Vodafone UK - Aberystwyth
I visited the store on Tuesday 14th July to ask for advice and recommendations to upgrade one of my antiquated phones to something more modern. As I've received good service here previously, the Vodafone shop was my first port of call.
The staff who advised me were very attentive and helpful.
I didn't feel pressured to buy something over the top that I didn't need.
Thank you.

Reply from Vodafone UK - Aberystwyth
A worthwhile trip to Vodafone in Aberystwyth… we required a mobile WiFi for use in our caravan … Steven & Matt were great.. they both took the time to explain what would best suit our needs .. we were able to see the device in store , set up the contract & take one home with us … thank you to the team for their time & assistance 😊

Reply from Vodafone UK - Aberystwyth
Richard who helped me select a new phone was courteous, pleasant,helpful, patient & had a good assessment about what my needs were. Matt,the manager also assisted me & showed the same helpful & professional manner
On a very hot day the shop was pleasantly cool & the chair was comfortable

Reply from Vodafone UK - Aberystwyth
Nicola was so helpful and accommodating as we are in a very vulnerable situation with health at the moment. Need the phone now more than ever and she sorted the problem instantly. Went above and beyond to help us.
Malc & Val

Reply from Vodafone UK - Aberystwyth
I went in to ask question about data roaming and using my phone abroad.
The staff was very helpful, she explained how things work and also helped me to activate my Vodafone mobile app.
She was very friendly and nice.

Reply from Vodafone UK - Aberystwyth
Nic was really helpful with sorting out our broadband. Everything was sorted quickly with no issues. Thank you so much

Reply from Vodafone UK - Aberystwyth
Nic was extremely helpful! Sorted out broadband with no issues at all. Thank you

Reply from Vodafone UK - Aberystwyth
Mike was very very helpful. Explained everything to me and was able to help me to understand and reduce my bill!

Reply from Vodafone UK - Aberystwyth
I had received confusing messages from Vodafone about my account, I went in to Vodafone shop in Aberystwyth for advise and Hugh thanks to Matt who sorted it out for me and big bonus set me up with a new package for half the price, great to be able to talk to a real person

Reply from Vodafone UK - Aberystwyth
It was very pleasing to have the polite friendly Abbie to talk to. Nothing was to much trouble. She spent time explaining what options were available to me when purchasing my new phone. She transferred all my apps over to my new phone, and told me what was happening throughout the whole process. I would not hesitate recommending her tomy friends and colleagues to ask for her if they are visiting the shop as it was a pleasure to do buisness with her.

Reply from Vodafone UK - Aberystwyth
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