I was charged $40.14 for a set of earplugs with fantastic sound. After a suspicious day of non-contact with the vendor, I tried to delete the order. As of today, I have no further contact or notice... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received my product within 2 weeks waiting time. The support & service isn't up for any discussion, since its simply not there. The product is handmade and very nice quality, but remember its a risk... See more
Ordered a hoodie from them - it took over 6 weeks to get it from Germany to a capital of another EU country... Very slow shipping! When the product arrived, it had a red paint stain on it and smelled... See more
I finally received my order having requested to cancel it. Sudden it was on its way to me. Perhaps a way to get your order if you haven't received it yet? I waited six weeks or something ridiculous. I... See more
I was charged $40.14 for a set of…
I was charged $40.14 for a set of earplugs
with fantastic sound. After a suspicious day of non-contact with the vendor, I tried to delete the order. As of today, I have no further contact or notice for refunds . sTILL WAITING FOR POWERFUL BLUETOOTH5.4 OPEN EAR EARBUDS
Where's my refund?
I finally received my order having requested to cancel it. Sudden it was on its way to me. Perhaps a way to get your order if you haven't received it yet? I waited six weeks or something ridiculous. I managed to get someone to reply to me on the chat, and asked about returning part of the order to receive a refund, I was told this was fine. I emailed them to inform them of my intention to return to cover myself on their "cancellation" policy. I sent it back tracked, so I know it arrived, but nothing. No answer to daily emails, no answer on chat, no answer on Instagram or the phone number they have on Instagram.
No news
I ordered two weeks ago. Nobody answer my emails, messages and calls. I would like to have my package as soon as possible since I paid for the 7-10 days worldwide delivery, but I think that is impossible.
Very bad service. I hope that the product will be good.
It’s nearly been 3 weeks and I still…
It’s nearly been 3 weeks and I still haven’t had any updates to what the status of my order is. I’ve read one comment that says the medium doesn’t fit like the picture shows. Getting a little worried as to if my order will ever show up and if it does whether or not it will actually fit me. I’ve messaged them on Facebook, Instagram and emailed them. No response so hopefully they see this. But then again, not going to hold my breath. Please respond!
1 month delivery.....
I totally love this Website
I totally love this Website
Great quality
Fast shipping and great communication
Really nice clothing
Great quality for a great price
Vntch clothing
Vntch clothing,
one of the best Jeans, Cargo and jogger pants brand on the market right now. I already bought many pants from there brand. The shipping was fast ( 1 week) and the quality is good.
Great site
I bought 2 pair of jeans, everything was good, great quality, fast shipping :)
I bought a few pieces from vntch and…
I bought a few pieces from vntch and the quality is great. Very affordable, especially the sale items.
High quality
Bought a sweater and a zip jeans a few years ago and the quality hasn't let me down yet.
Best Quality for small prices!!!
Best Quality for small prices! Ordered a distressed jeans few months ago and I was blown away From the quality!!! Did that again with a Cargo and again! Quality and Price is lit! Happy Customer!!!
Very disappointing
I wrote a review in Nov 2018 that I ordered a sweater and it never came. Fast forward 7 months and numerous messages back and forth, the sweater arrived. Material is poor and it is awfully small for a medium. They advertised it as oversized and it is not. The sweater will go straight to “donation”. Needless to say, I will never order from them again.
Be Patient and you will be ecstatic
Ordered from VNTCH before checking their reviews on here, and obviously i had major concerns. From the majority of reviews I could see there was major issues with customer service and delivery times, However as I had paid via paypal, deep down I wasn't worried. Let me tell you when i received my items within 3 weeks from order date, Germany to London, I was beyond pleased and impressed. The quality of hoodies and jeans are unreal, I couldn't believe how comfortable the hoodies and jeans were, the cut and fit was top notch as good as any of designer jeans i own.
From my experience i was patient and was rewarded with high quality so be aware you may not get next day delivery but you will receive top quality.
Bad service , but good products.
My first order of pants is last September 2018. I received it before Christmas. December 2018. Then the second pants that I ordered was October 2018. I received it this month , January 2019. So that is the time frame you're going to wait for your ordered. And I used Klarna as my method of payment. That is my experience on this Website VNTCH.
Bought one item before received it and…
Bought one item before received it and like it. Now I bought another been 2 weeks nothing dont even reply to Customer Service.
Edit: it does say up to 21 day its been 14 but still. Reply to customer service. They reply more here than their customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






