Vivaticket Reviews 

Took them at least a month and five emails to different addresses for them to get an answer. It turns out that they cannot refund me for a cancelled event because they were not the main organizers (i get that), but not only it took them a while but their answer was purely defensive without even caring to point me to the right direction.
The overall impression of the answer was "we got our money, we don't care anymore"

I blame myself for not researching the reviews of them before buying the tickets (Anastacia, Florence 26/9/22).

I took over an hour to buy tickets for the theatre. Registered, validated, then went back to the site and wasn't allowed access. Had to start again with another email. Asked my for data which was completely unnecessary (gender? birthdate? social security number?) Then had to fill in these data again for each operation (payment, etc.). It would have been quicker to arrive earlier at the theatre...
Ho impiegato più di un'ora per comprare i biglietti per il teatro. Registrato, convalidato, quindi tornato sul sito e non è stato consentito l'accesso. Ho dovuto ricominciare con un'altra email. Ho chiesto al mio dati che erano del tutto superflui (sesso? data di nascita? codice fiscale?) Poi ho dovuto compilare nuovamente questi dati per ogni operazione (pagamento, ecc.). Sarebbe stato più veloce arrivare prima al teatro...

An absolutely awful experience trying to buy tickets from this shambles of a site, wanting a verification code at the last minute despite no notice, not being able to find the correct extension number and as a result losing the tickets. Disgusting.

bought tickets through fiorentina for the match against fc twente. wrong name on ticket, request sent to change name. name clearly indicated and ID sent, they still manage to put the incorrect name on the ticket. Contacted again by e-mail, it was not possible to respond to this e-mail address in 1x. Can only be reached by email, not by phone or chat.

I resold a ticket to a rescheduled event on July 10. The Support Team claimed that I will receive the refund by August 20. Shock horror - today is August 23, no transaction have been made and they are no longer responding. NEVER BUY ANYTHING FROM THEM!

Horrible service i bought two tickets for me and my friend last year for this July but couldn't go due to financial problems and Covid. I then resold my tickets a month ago and waited for my refund that was due on the 10th of the next month following the resale(as it is stated on their terms) and nothing happened. I waited two days to be sure that it wasn't a bank problem and tried to get in contact with them, they of course never responded, I'm sure i sent about 5 emails to their contact email and didn't even get an automated response. Very dissatisfied with them i read the reviews and was sure i would never get my money back. Still trying to get in contact with them.

Worse on line service ever. What TF? Best way to ruin your holiday.

Absolute rip off! I bought this prior to my trip that was supposed to happen in 2020. Because of Covid it was delayed until 2022. When I tried to go to the places they indicated that I could get the actual card no one would help me. When I tried to talk to Vivaticket themselves it was a total waste of time. Save your money and don't use Vivaticket!

This seems to be a common complaint: You purchase tickets for Andrea Bocelli's concert in Lajatico 2020 via Vivaticket. It was postponed until 2021 due to COVID - fully understandable. On July 17th 2021 I received an email saying the concert is cancelled and I should claim a vivaforvoucher as a refund. As the ticket paperwork did not contain the information required to make a claim I emailed vivaticket customer services for it. The response with the information required was received on 22/7/21. I then made my claim online. I received nothing back. All claims for refunds had to be made by 27/7/21. Why such a short window of opportunity?

As there are other reviewers saying the same thing there must be a major problem with Vivaticket's computer system.

The amount at stake is €600 to €700.

If it was possible to purchase Bocelli ticket's online elsewhere, I would. Unfortunately Vivaticket are the official ticketing people.

Vivaticket where is my refund!!!!!

Like so many others I wouldn't use Vivaticket again. Unfortunately they process the tickets for the Doge's Palace and Museum in Venice and they appear to be the only option. The transaction went fine but I had made a mistake on the ticket purchase and tried using their customer support - it's a complete blow-off. The customer support is a canned email saying they can't help. Their reply to me, 2 days later, basically stated customer support didn't handle common support issues; I was angry and sent a reply that "their response was useless." I got another reply worded exactly the same way even though it had nothing to do with what I had written. It's clearly an automated system that doesn't understand the support request.

While in Palermo on 30th March 2022 I tried to buy tickets on Vivaticket website for the Palermo football match that day.
The Vivaticket website was not working correctly as it kept taking me back to original page when trying to pay for a ticket I had chosen.
The Vivaticket website said I could purchase a Vivaticket voucher to use to purchase a ticket.
I purchased a 21 Euro voucher which has 3 different code numbers.
I tried to buy my football ticket with the voucher on the Vivaticket website but it would not accept any of the codes.
After 2 hours of trying cards and voucher I had to give up as the football match had started.
I emailed Vivaticket straight away to explain their faulty website payment system and asked for a refund.
After 5 days there was no reply.
I arrived back in the UK and sent another email.
This was replied to say it was not their event and my voucher was valid.
I have had another 5 emails saying roughly the same.
I have asked on numerous occasions for them to call me or to supply a number I can call them on but these requests have been ignored.
A shocking customer service experience from start to finish.
The Vivaticket website did not work.
The email replies are sent generic answers that are copied and paste.
No customer service number to call.
They have basically stolen 21 Euros from me.
Avoid this scam of a company at all costs.
I don’t know how they are permitted to operate as a business in Italy.

We bought tickets for Andrea Bocelli’s concert in 2020 and was told that we can use it in 2021 / 2022. As my country was in lockdown there was no way of travel. In their emails it was said to either sell tickets or redeem for 2021 and if for voucher then they will notify for which we received no emails. Now they say we can’t redeem the ticket as we did not have a voucher.. that’s a really unprofessional. I’m really mad & frustrated. They don’t even respond and all goes through City Sound that goes back to them. Horrible service.. We spent €400(a lot of money for someone from Asia) and additional shipping charges… for Arianna Travels that do the transport they gave us vouchers that can be used indefinitely.. I wish Viva tickets are responsible for their obligations to their patrons.

Procedura complicata, poco chiara e non prevede strategie in caso di errore. Layout mal fatto. Urge miglioramento.

We bought tickets for a concert online and now the concert got cancelled. Instead of getting easily the money back, we had to fill out a bad made and bad functioning form where we had to upload pictures from our tickets with the word "canncellato" on it (what does not make sense for tickets which were bought online). And although the have your data, you have to fill out everything again. It is all made in a way that makes its lot of work and it seems like they are doing it like that to prevent the customers to ask their money back.
Furthermore they keep a part of the money.
When I buy anything "3dimensional" online, I also get the money back when it cannot be delivered. So we cannot recommend this company to buy tickets at all.

They are thieves. I bought 3 tickets for 219 euro. Event was cancelled and was impossible to get the tickets back or a voucher.
Their call centre is also a scam: you pay 1 euro/minute even while waiting for someone to answer (which obviously never happens)

My rating for Vivaticket? Minus 5 stars! During a month long stay in Rome, a major priority for me was to visit the newly accessible Mausoleum of Augustus. But when I visited the entrance in early September, I was told that it was fully booked through the end of September. I was given a phone number to inquire about tickets in October which told me to use the online reservation form for Vivaticket which is the only way to get tickets to the Mausoleum. The difficulty in using that form is that it requires you to enter a confirmation number sent to your phone, but it won't recognize phone numbers from the U.S. So I finally managed to get the confirmation code by entering the Italian cell phone number of a friend who then provided me with the code.

As of September 17th, I had a confirmed, prepaid reservation for entry to the Mausoleum of Augustus at 1:00 p.m. on October 5th. But when I went to the entrance on that date and time, I was told that the Mausoleum was closed due to a "special event." I received no advanced notice of this "special event," nor did I receive an apology for the Mausoleum being closed at the time of my confirmed, prepaid ticket, or the possibility of rescheduling, or a refund. Fortunately the ticket was only €5.00. But, more importantly for me was that, as a result of the site being closed on the day of my ticket, I was not able to reschedule in order to include the Mausoleum in my current research focus on Rome. My departure from Rome on October 7th didn't allow me sufficient time for scheduling another date when, in any case, who knows if the Mausoleum would actually be open.

I contacted Vivaticket through their designated website form for assistance, but I haven't received a reply. And judging from all of the complaints filed on this site, they are not likely to reply. My hope is that the European Union authorities will shut down this fraudulent site for good to protect others from depending on a reservation which they will not honor. DO NOT BOOK ANYTHING THROUGH VIVATICKET!

After two years still awaiting on my refund for the concert that never happened! Tried contacting their customer service and barely had any answer. They did reply that the reimbursment is in process but so far haven't received anything. Definitely avoid purchasing via this provider!

Stay away!
We bought tickets for A.Bocelli concert in Italiy in 2020. Due to obvs. reasons the event has been postponed and by default they carried our tickets over to 2021 even without asking. It would be fine if the situation with pandemic would be different but it is not and we still cannot travel from the UK to Italy and now , they are saying that the event is taking place. If you cannot attend, then you should basically pay more money to get the physical tickets ( it was fine to purchase online ticket for the event but you cannot sell it without physical tickets on the 21st century) and sell it online until the event. They also add that the tickets delivery would delay due to pandemic. So that means, you will pay additional money on top of the service which hasn't been delivered and which will never be delivered at the risk that you'll never be able to receive the physical tickets and sell them and they are calling this a customer service.
If you are able to sell a service online then you should be able to refund it online to if you fail to provide it.
It is disgrace, no other explanation.
Stay away.

Everybody should be aware of this and everybody should inform others about this scam.

got tickets for the opera in Naples wich was cancelled due to corona.
It took me almost a year to get the link to request a voucher. once got the link and figured out how to request (I don't speak italian), the term to request over. So I spent €120, no tickets, no opera, no refund and no voucher. very, very bad this!

We spent some time in Campania region the last stop of our vacation was Vesuvio .
And it was most unpleasant experiance we had in Italy. Why?
Because you can book ticket to visit /enter crater only via vivaticket .
The online reservation takes ages , website doesn't work properly. We spend more than an hour to book the tickets with help of someone .
There was other people with us trying to book . They were from Belgium they were not able to book their ticket at all because website didn't allow them to pay with the credit card from Belgium . That was first part of experience .
We took bus from Pompei EAV public bus . Not only that bus was late but broke down on the way up .
Some of the people on the bus was not able to enter the crater because they came late .
It's understandable that due to Covid situation all rules, purchasing for travelers and visitors are change . But is not understandable and not acceptable that in 21st century you have to do such long registration to purchase ticket on the top of it website is not even working properly .
Than you arrive there and they not allow you to enter for being late because bus broke down .
The whole trip to Vesuvio was ruined by this experiance . I wish you could improve your services and aproach to the situation . That us visitors can enjoy and experiance beauty of nature and history in your country .