The delivery was postponed with the reason that they are busy. Sent email but the company could not even give the estimated delivery date.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The birds seem to like Vivara food better than any others I've bought elsewhere. I only wish that I could use the gift card with online orders.
Excellent products, good quality... Need to improve shipment process as one item was missing 940770119
Website is easy to navigate trough, a lot of options available, order is easy and delivery rather quick, been ordering several times during the winter and never an issue
Company replied
Company details
Written by the company
Vivara is dagelijks bezig met het ontwikkelen, produceren en verbeteren van producten voor een diervriendelijke tuin, zodat men een optimale leefomgeving kan bieden voor tuindieren. Dit doet Vivara door hoogwaardige, innovatieve producten te ontwikkelen samen met natuurorganisaties. Zo kan Vivara garanderen dat zowel dier als mens voordeel heeft van de producten.
Contact info
Overloonseweg 11c, 5821 EE, Vierlingsbeek, Netherlands
- 0478-517960
- info@vivara.nl
- www.vivara.nl
4.5
Excellent
8K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vivara Nederland
Hello,
Thank you for your trust in Vivara.
Greetings,
Team Vivara.
Right food for animals in our garden
26 November 2025
Reply from Vivara Nederland
Hallo,
Wat goed om te horen dat alles naar wens is. Dat is precies waar we het voor doen.
Groetjes,
Team Vivara
Alles was prima en snel gelevered
7 November 2025
Reply from Vivara Nederland
Hallo,
Wat fijn dat alles goed en snel geregeld is. We hopen dat je veel plezier hebt van je bestelling en dat het de dieren in je tuin een mooie plek geeft.
Groetjes,
Team Vivara
Vetbollen condition
One box of vetbollen was fine, and the other, with insects in the vetbollen, was basically a box of crumbs.
16 October 2025
Reply from Vivara Nederland
Hallo,
Wat vervelend om te horen dat een van de dozen vetbollen bijna alleen uit kruimels bestond. We nemen dit mee om de kwaliteit te verbeteren.
Groetjes,
Team Vivara
Bad service
The delivery was postponed with the reason that they are busy. Sent email but the company could not even give the estimated delivery date.
18 September 2025
Reply from Vivara Nederland
Hello,
We’re sorry to hear that your delivery was delayed and that you weren’t given an estimated arrival date. We understand that this can be very frustrating and appreciate your feedback, as it helps us improve our communication process.
Kind regards,
Team Vivara
Reply from Vivara Nederland
Hallo Paulius,
Bedankt voor je geweldige beoordeling! We zijn superblij dat je tevreden bent met onze service en producten. Jouw positieve feedback motiveert ons om elke keer weer ons best te doen.
Als je in de toekomst nog iets nodig hebt of vragen hebt, aarzel dan niet om contact op te nemen. We helpen je graag verder!
Groetjes,
Team Vivara
Reply from Vivara Nederland
Hi,
Thank you for your review!
We love to hear that you are happy with our products and service.
When you in future have any questions we are here to help you.
Greetings,
Team Vivara
Easy to order and good products
Website is easy to navigate trough, a lot of options available, order is easy and delivery rather quick, been ordering several times during the winter and never an issue
25 February 2025
Reply from Vivara Nederland
Dear customer,
Thank you very much for your wonderful review!
We are very happy to hear that you are so satisfied with our service and products. Your positive feedback means a lot to us and motivates our team to continue doing our best for you.
If you have any questions, requests, or suggestions in the future, we are always happy to assist you.
Best regards,
Your Vivara Customer Service
Very good quality products
Very good quality products (seeds, dried worms, fat blocks): the garden birds love it!
17 January 2025
Reply from Vivara Nederland
Dear Anne-Laure,
Thank you very much for your wonderful review!
We are very happy to hear that you are so satisfied with our service and products. Your positive feedback means a lot to us and motivates our team to continue doing our best for you.
If you have any questions, requests, or suggestions in the future, we are always happy to assist you.
Best regards,
Your Vivara Customer Service
Quick and complete
Quick and complete. A very nice site!
This was my second order. Will order again!
28 March 2024
telefonisch contact met Marianne over…
telefonisch contact met Marianne over levering en retour sturen
20 February 2024
Just because it's never perfection.
16 January 2024
A business that only thinks about money and not their customers
I have been a customer of Vivara for many years in Denmark.
But I have never experienced a service as poor as the one I (and others) are experiencing now.
I ordered goods (again) 08-01-2024 and have still not heard anything from the company (16-01-2024). But the money for the item was already withdrawn after 2 days. So why should customers at Vivara put up with that kind of customer service?
It is rude to the customers, and not something that belongs in 2024.
If you don't have enough staff to serve the customers, maybe it's better to look in the organization, and get rid of some of all the managers that are there, and then hire some employees who can actually dispatch the customers' goods.
The customers at Vivara do not have to act as Bank for Vivara, as we actually do now. There are actually consumer protection laws for that in the EU, and specifically in Denmark, where I live.
So I cannot in any way recommend people to shop at Vivara. Find another place to buy bird feed and the like.
8 January 2024
Unprompted review
Good products...
Excellent products, good quality... Need to improve shipment process as one item was missing 940770119
2 October 2023
levering later dan verwacht
13 April 2023
Reply from Vivara Nederland
Beste Hay,
Wij zijn op de hoogte van de vertraging in leveringen, onze excuses hiervoor! Wij hopen dat u inmiddels uw pakket heeft ontvangen en kan genieten van de door u bestelde producten.
Met vriendelijke groet,
Vivara Webshop Klantenservice
The birds seem to like Vivara food better than others.
The birds seem to like Vivara food better than any others I've bought elsewhere.
I only wish that I could use the gift card with online orders.
14 March 2023
The package did not arrive on time
The package did not arrive on time as indicated on the order (1-3days), thus it is no longer usable for my event. Further, it cause me double works to find the replacement.
6 March 2023
Reply from Vivara Nederland
Beste klant,
Wij zijn op de hoogte van de vertraging in leveringen, onze excuses hiervoor! Wij hopen dat u inmiddels uw pakket heeft ontvangen en kan genieten van de door u bestelde producten.
Met vriendelijke groet,
Vivara Klantenservice
Nice experience
Nice experience. I've ordered a birdfeeder and some bird food, the process was simple, and the delivery was fast
29 September 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.