Visiting Angels UK - Lincolnshire Reviews 

1
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TrustScore 3 out of 5

3.2

Ground Floor, Annexe,, The Old Maltings, Wharf Road, NG31 6BH Grantham, GB

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Company details

  1. Home Health Care Service
  2. also in
  3. Aged Care
  4. Home Help Service
  5. Home Help Service Agency

Written by the company

Founded in the United States in 1998, Visiting Angels was created with a simple belief: that people should have the choice to receive high-quality home care in the comfort and familiarity of their own homes. Today, Visiting Angels has grown into one of the world's most recognised homecare brands, supporting thousands of families through a network of locally owned and operated offices. At Visiting Angels UK, we believe great homecare starts with valuing the people who provide it. That's why we've built a different kind of care company, one that puts relationships, continuity and quality at the heart of everything we do. We provide personalised homecare services that help people remain safe, independent and connected to the things they love. From companionship and personal care to specialist support, dementia care and live-in care, our local teams work closely with clients and families to create care that fits individual needs, preferences and routines. What makes Visiting Angels different is our carer-centric approach. We believe that when caregivers are valued, supported and given the time they need, clients receive better care. That's why we offer minimum one-hour visits, carefully match clients with caregivers, and focus on building lasting relationships built on trust and familiarity. With locally owned offices supported by a national network, Visiting Angels combines personal, community-based homecare with the reassurance of an established, award-winning brand dedicated to helping people live well at home.


Contact info

  • Ground Floor, Annexe,, The Old Maltings, Wharf Road, NG31 6BH, Grantham, United Kingdom

  • +44476851860

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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32 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad service not turning up half the…

Bad service not turning up half the time said they would improve said that before my inlaws need help
so will go to another Care company hopefully sooner rather than later
Inlaws live in West lindsey area of Lincolnshire but to protect them I can't give any other info the care was reasonable but not always the attendance thank you for replying

Recently had positive emails from Visiting Angels who are now looking into the matter hopefully everything will turn out okay
Thank you VA

28 September 2026
Unprompted review
Visiting Angels UK - Lincolnshire logo

Reply from Visiting Angels UK - Lincolnshire

Hi Katherine,

Updated Response:
Thank you for providing some further details. We’ve now established that West Lindsey is covered by Visiting Angels South Yorkshire, rather than our Lincolnshire office, which explains why the Lincolnshire team were unable to find your in-laws on their client records.
I’ve sent you an email separately so we can look into your concerns with the correct team and suggest the appropriate next steps.

Original Response:
Thank you for taking the time to leave a review.

We take concerns about missed care visits very seriously, so we have looked into this carefully with Visiting Angels in Lincolnshire. At present, we cannot find any record of you or your in-laws receiving care from, or having contact with, our Lincolnshire office, and the circumstances described do not appear to relate to a service provided by our team.

We would, however, be very happy to work with you to understand more about the issue and establish what has happened. Please contact us directly at marketing@visiting-angels.co.uk with further details so that we can look into this with you.

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