I love these glasses. I had multi focal progressive lenses added with dark grey polarisation. Superb quality. I couldn’t be happier with all aspects - quality original brands, great options for adding... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So many styles available with all measurements and style codes makes it a breeze to choose the perfect pair or find an existing design. Very competitive in pricing, beautiful high quality glasses and... See more
Vision Direct has a huge range of frames at incredibly reasonable prices. Ordering online is easy and exact, and my new glasses arrived quickly and safely. They were correct first time with no adjustm... See more
I ordered my prescription glasses on December 21 and received them on the 7th of December. The online tracking system was very easy to use, and I could check the status of my order at any time withou... See more
Company details
- Glasses Store
- also in
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Written by the company
Vision Direct is a leading local eyewear e-commerce in Australia. With over 15 years of expertise in the eyewear industry, Vision Direct sells an extensive range of eyeglasses, sunglasses and contacts at the best prices. They offer frames from both designer and affordable brands, with free standard lenses that can be fully customised with a variety of high-quality lenses and coatings. Whether you want single-lens, progressive, blue light block or photochromic, Vision Direct has everything you need for the clearest vision and optimal eye health.
Vision Direct
Written by the company
- 180+ designer brands for less
- The largest selection of designer eyewear online
- 100-days returns
- Shop with confidence! With our 100-day return policy, you can find your perfect pair.
- Expert optical advice
- Get professional optical advice from our in-house opticians and Optical Centre.
- Unbeatable customer service
- When it comes to questions, our customer service team is all ears. They are happy to support you with anything you need.
- 24-month warranty
- Our exclusive 24-month warranty covers all manufacturer defects for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Help us envision a better world
- We partner with organisations such as WWF Australia and 1% for the Planet to drive environmental and social change. Your purchases from SmartBuy Collection, Arise Collective, LMNT, and Oh My Woodness! help give back to communities to make a difference.
Contact info
4.7
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lens reglazing service is great if…
The lens reglazing service is great if you have a favourite frame worth a second life.
They arrange pickup and delivery for you. The consultants kept me updated with their progress. Thanks Pinky.
10 February 2026
Great Customer Services & Facial Fit Technology
Once I was helped by the correct person, it was very easy to order my glasses by inputting the lens information. How perfectly they fit my face was the best bonus ever!!
11 February 2025
From the easy ordering to having the…
From the easy ordering to having the order checked by your company to the super quick delivery PERFECT ....definitely going to be a repeat customer 😉
10 February 2026
Great value product and great customer…
Great value product and great customer service ensuring that all prescription details are correct.
10 February 2026
My experience with vision direct has…
My experience with vision direct has been simple easy and hassle free. I have purchased 3 pairs of reading glasses so far and be sure to again purchase again. The range is huge and quality so far has been amazing.
10 February 2026
Quality+Price ++ Delay --
The quality & price was great, only thing stopping me from giving a 5 is that you didn't disclose that the items would be on backorder resulting in an unexpected delay
10 February 2026
Beautiful sun glasses at a beautiful…
Beautiful sun glasses at a beautiful price. Several people have told me that they like my glasses. I feel really good when I'm wearing them.
10 February 2026
Easy
Easy, great confirmation emails and notifications and easy rebate from my private health from the invoice provided
10 February 2026
Low price good quality
There is an easy to use catalog of frames. I just had to make sure I had the right size, provided my prescription and the glasses arrived in the mail. I ordered two pairs, one long distance and the other workstation. Both are good.
10 February 2026
A definite 5 star experience for me
A definite 5 star experience for me. Smooth handling, appropriate packaging and a speedy time line contributed to a stress free outcome. Thank you.
Sylvia S.
10 February 2026
easy and quality product
10 February 2026
Easy to order and exactly what I wanted
10 February 2026
Great online service
The selection and ordering of prescription glasses was very easy. The product was posted and had arrived within the specified time. The frames are good and could not fault the quality of the lenses.
10 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.