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VirtualStaff.ph Reviews 678

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TrustScore 4.5 out of 5

4.3

BPO Company
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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness of the staff and the positive user experience, noting the platform's ease of use and smooth navigation. Many people also praise the customer service for being responsive and efficient in resolving concerns, and appreciate the website for its straightforward design. However, some customers experienced issues with payment processing, including delays and confusion due to unsupported payment options being listed. A few other people also felt that the website could be slow at times, particularly during peak periods, and some reported difficulties with customer support responsiveness for certain issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the high quality of staff, noting their... See more

User experience

Users describe positive interactions with the platform's user experience. Many customers found the platform... See more

Website

People report positive experiences with the website, finding it user-friendly, easy to navigate, and a... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report positive experiences, noting timely... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Virtual Staff helped me land my first ever online job. The process was simple, just like other job sites, but what makes them stand out is how they manage salary and attendance. My salary has never be... See more

Rated 4 out of 5 stars

My overall experience with the company is 8/10 so far. I had my 2nd client with them and from the beginning I am seeing improvements on their platform which is really fantastic! I recently ask for... See more

Rated 4 out of 5 stars

VirtualStaff.ph is a legit, free platform where I was able to find a long and short-term remote job. The site is easy to use, and I get my full salary directly from my employer without any cuts. Howev... See more

Rated 4 out of 5 stars

I was referred to Virtual Staff PH by a friend to find a graphic designer for my business. Overall the process was smooth and I found someone who has been a good fit to date. The website needs some wo... See more

Company details

  1. BPO Company

Written by the company

VirtualStaff.ph helps businesses build reliable, full-time back-office teams in the Philippines using a plug-and-play system called VirtualStaff Seats. Each Seat supplies dependable staff without outsourcing markups or freelancer churn, making it easy to scale teams one Seat at a time.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

678 reviews

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Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I loved I was able to find a job in…

I loved I was able to find a job in virtual staff just avoid scammers and fraud I was offered a job for word transfer to PDF file next thing I know after the job rather getting paid they stated I have to pay them 6,000php for me to be paid what? hopefully put a better stricter verification employer and legitimacy of the job like getting permit from the company that they are legit company

1 July 2024
Unprompted review
VirtualStaff.ph logo

Reply from VirtualStaff.ph

Thank you for sharing your experience. We're sorry to hear about the scam you encountered.

To improve security, we've made several changes:

1. Client Verification: All clients must sign up with valid card details.
2. Job Post Review: Every job post is manually checked before going live.
3. Safety Tips: We've added safety tips for all talents to help them avoid scams.
4. Report Feature: A report feature is now available for any suspicious activities.

Your safety is our top priority, and we are continuously working to improve the platform for everyone.

Rated 1 out of 5 stars

Lots of scammers posting jobs

Honestly, I got scammed twice. There's a lot of scammers who are posting jobs and when you're hired and the tasked is done they let you pay first and that's when I know that it's a scam.

13 July 2024
Unprompted review
VirtualStaff.ph logo

Reply from VirtualStaff.ph

Hi Jena,

Thank you for bringing this to our attention. We take the safety and security of our users very seriously. Here are a few points to address your concerns:

Mandatory Employer Registration: We require all employers/clients to register with their bank details prior to hiring. This measure is in place to help mitigate against scams and ensure only legitimate employers can post jobs on our platform.

Report Feature: We have a dedicated "report" button for any suspicious activity or job postings. Upon checking our system, we noticed that you have not reported any incidents or jobs. Reporting helps us take immediate action to investigate and ban any fraudulent users.

No Upfront Payments: We inform all users that under no circumstances should they ever pay anything upfront to get hired. If anyone asks for payment, it is a clear indication of a scam, and we urge you to report it immediately. Such individuals will be banned from our platform to prevent any further fraudulent activity.

We are continuously working to improve our platform and ensure a safe environment for all our users. If you have any further concerns or need assistance, please reach out to our support team directly.

Thank you for your feedback and helping us maintain the integrity of VirtualStaff.ph.

Rated 5 out of 5 stars

Potential clients are here

It feels overwhelming at first navigating through all the possible clients you can land to. However, once you connect to the right client it will be smooth. You just have to keep looking and make a good exchanges with the client

28 July 2024
Unprompted review
Rated 4 out of 5 stars

Effortless Freelancing

Effortless Freelancing

Simple, easy-to-navigate platform, but it could be better if there are more available freelance gigs.

Enjoy quick, helpful support every step of the way.

22 July 2024
Unprompted review

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