VirtualPBX Reviews 65

The VirtualPBX team is always helpful. Taylor went above and beyond to assist me over multiple days to make sure no stone was left unturned.

VirtualPBX has been great the costumer server Jay was incredibly helpful and kind and honestly thats what the kind of service everyone deserves and I HOPE he gets some kind of recognition for his work

Worst company with worst services. They are talking like they run a mob of gangsters. I purchased 2 plans with them, they failed the verification, and when I asked for a refund, they laughed and told me that they would not refund it. It was some name, "Joe"
I don't know what to do now. They are laughing and making fun of me. I called their number, which is +18888250800, and pressed 4 for billing.
Seriously, it is disgusting because I have paid $47.15 for it, and what is get is people laughing at me and keeping my money.

I opted for the Build For You option, and it saved a lot of time and front-end effort. Rory Cole's guidance and help enabled me to be up and running much faster. She was very helpful and easy to work with.
Appreciate!

Taylor Smith was very attentive and took time to carefully understand the nature of my call. In the process, he helped me optimize my service to my present needs. He did an awesome job! Very friendly and professional at the same time. Excellent work! A 12 out of 10. Contact was on 4-9-2025

Rory was a great help!

My experience with VirtualPBX has been great. Everyone I have had contact with has been extremely supportive and helpful. Most of my contact has been with Taylor and I have to give him a shout out because he went through everything I had questions about thoroughly and followed up to make sure everything was working the way I needed it to work. Great service and support, a great team.

The folks at VirtualPBX have been nothing but amazing to work with! Their tech support is amazing and very responsible. Linda in billing, Abigail in account services, Rory in account services, and everyone has been nothing but helpful. The prices are affordable (under $100 to do what Verizon was charging with a lot more features)… everyone should have a virtualPBX. The call quality is amazing along with the tools offered

Incentive Offered: This reviewer was offered a nominal incentive as a thanks for leaving this review.

The team at VirtualPBX is awesome they really work hard to custom build the call center phone system to your buisness needs.

Excellent customer support. Abigail at VirtualPBX was very attentive, was able to actively listen to my concerns, as well as provide appropriate solutions. Five star customer service experience.

Working with Virtual PBX has been amazing. I have been working with them for many years.

Was not told when signing up that I would need to validate my identity, and despite their taking my CC info and payment, I have no account access without first proving my identify. This isn't a bank or securities firm, so WTH? Customer service ignored my payment refund requests and have gone silent on chat.
Catch-22 You cannot cancel an account and recurring payments without first performing identity verification.

Getting the right information from these people is like pulling teeth. They know how to take your money

Abigal was amazing, patient and very helpful

I used to use Ring Central and a few other. Since cruising around the service portal and seeing how great things are placed for easy use out is outstanding.

Today was only the 2nd time in over 10 years that I've needed to contact Support, and they do not disappoint. MJ got right to the heart of what I had done incorrectly, and got me straightened out. I was up and running again in minutes. I truly appreciate the level of service provided by Virtual PBX Support, and especially MJ!

They are always available and have always been able to fix any issue or answer any question I've had.

David was so helpful and knowledgeable regarding our issues with our new phone system. The problem has been fixed and he will be checking back with me to make sure it does not reoccur.

I cannot say enough good things about this company. All of their personnels had always serviced me with excellence

VirtualPBX has made setting up my account very easy, and having 24/7 support I can have many of my issues resolved in a matter of minutes. I am happy that I switched my business to VirtualPBX, we save money, and have better features. I would recommend VirtualPBX to anyone.