We were so delighted when this flight went ahead as we had tried about 5 times before but each time was cancelled. It was WELL WORTH the wait! Good clear communication, a very experienced and good hu... See more
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Review summary
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Reviews shaping this summary
Team were really good. We got involved with getting balloon ready and packing away afterwards which was really good. Flight itself was fabulous and pilot pointed out different areas. Photos and vide... See more
Company replied
Tom, our pilot, was courteous and professional, gave clear instructions and invited and answered all and any questions. His two support crew were equally friendly and helpful. Instructions to get to t... See more
Company replied
An experience well worth the wait. I felt safe and reassured by our pilot Robert, taking off from Mattishall. Smooth take off and even smoother landing. Very knowledgeable of the area. Relaxing and p... See more
Company replied
Company details
Written by the company
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Contact info
Jesson House, TF3 3BD, Telford, Shropshire, United Kingdom
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Had a great experience
Had a great experience, finally got out today after many many cancellations over this last year, a very happy birthday for my girl friend who was also overjoyed by it all
9 August 2026
Reply from Virgin Balloon Flights
Hi Mr Hamilton,
This is amazing to read and we're glad you both had a wonderful time! Happy Birthday to the significant other ;)
Thank you for leaving this lovely review, we really appreciate it.
The Virgin Balloon Flights Team
Absolutely fantastic
Absolutely fantastic. Dave and his team were fantastic. Well worth the wait.
9 August 2026
Reply from Virgin Balloon Flights
Hi,
Sounds like Dave and the team absolutely nailed it! We'll make sure they get their well earned shout out. Thanks for sticking with us until flying day finally arrived.
Thanks,
The Virgin Balloon Flights Team
Absolutely amazing experience
Absolutely amazing experience. The team were so much fun and added to the enjoyment. Highly (no pun intended) recommend. Thank you
6 August 2026
Reply from Virgin Balloon Flights
Hi,
Oh, we spotted that pun... and we highly approve!
Sounds like the crew brought plenty of personality along for the ride too. Thanks for the recommendation!
Thanks,
The Virgin Balloon Flights Team
The team were well organised and safety…
The team were well organised and safety being a priority, we could all join in on setting up and packing up. Such a great experience
2 August 2026
Reply from Virgin Balloon Flights
Hi,
Safety first, sleeves rolled up second, then it's time to fly! We're glad you got stuck into the full ballooning experience and had such a great time with the team.
Thanks,
The Virgin Balloon Flights Team
Knowledgeable and relaxed pilot.
6 August 2026
Reply from Virgin Balloon Flights
Hi,
Sounds like you were in very safe hands! We'll make sure your comments find their way back to the pilot.
Thanks,
The Virgin Balloon Flights Team
On our 15th attempt and after 6 years
On our 15th attempt and after 6 years
It was amazing
Worth the wait 🎈
8 August 2026
Reply from Virgin Balloon Flights
Hi,
FIFTEEN attempts?! We think you might officially win the award for persistence! Six years in the making, and we're so glad the skies finally said yes.
Thanks,
The Virgin Balloon Flights Team
Most magical experience ever
Most magical experience ever! The pilot was very professional and made us feel safe and happy. Brilliant!
8 August 2026
Reply from Virgin Balloon Flights
Hi,
Safe, happy and somewhere up in the clouds... sounds like the pilot got the important bits spot on! Thanks for such a brilliant review.
Thanks,
The Virgin Balloon Flights Team
Fantastic!
Fantastic flight from Tissington above Dove Dale and surrounding areas, absolutely wonderful experience. Our pilot Tom and his team did an amazing job, loved every minute, perfect day out.
8 August 2026
Reply from Virgin Balloon Flights
Hey!
Sounds like Tom and the team picked a cracking day to show you the Peak District from a whole new angle. Thank you for your review.
Thanks,
The Virgin Balloon Flights Team
Great flight
Great flight - perfect location and the pilot - Matt was brilliant we even dipped in the water! Amazing 🤩
8 August 2026
Reply from Virgin Balloon Flights
Hi,
A little splash and dash?! Now that's a balloon flight with a difference! Sounds like Matt gave you quite the adventure – we'll make sure he sees your fantastic comments.
Thanks,
The Virgin Balloon Flights Team
Not enough stars
Not enough stars! What an incredible experience flying with the Virgin crew at the Bristol Balloon Festival. They looked after everything, the booking, safety briefings, the ground care and of course the pilot. Can’t wait to go again…!
8 August 2026
Reply from Virgin Balloon Flights
Hi,
Not enough stars?! Careful, you'll have us asking Trustpilot for a sixth one!
What a place to fly too. We're delighted the whole team looked after you from booking right through to landing at the Bristol Balloon Fiesta. And we particularly like that you're already plotting the next one...
Thanks,
The Virgin Balloon Flights Team
10/10 experience
10/10 experience! Amazing flight, super competent, and friendly crew. Everything went smoothly and safely. Thank you for a magnificent time!
8 August 2026
Reply from Virgin Balloon Flights
Hi,
10/10... we'll take that score! Safe, smooth and with a cracking crew along for the ride sounds like a pretty successful day in the skies to us.
Thanks,
The Virgin Balloon Flights Team
Well worth the wait!
Lots of cancellations due to the weather but well worth the wait! Loved every minute!
7 August 2026
Reply from Virgin Balloon Flights
Hi,
And THAT'S why we wait for the right weather! We're so pleased that when your flying day finally arrived, you loved every single minute of it.
Thanks,
The Virgin Balloon Flights Team
My Virgin balloon experience
Great, friendly and knowledgable crew (Moira, Caroline, James, Steve and Mike the pilot). Mike was a very experienced and entertaining pilot!
I will definately fly Virgin again
8 August 2026
Unprompted review
Reply from Virgin Balloon Flights
Hi,
Safe hands and good entertainment at altitude – Mike clearly knows how to multitask! We'll make sure the whole crew gets their shout-out, and we particularly like the sound of “I'll definitely fly Virgin again”. We'll hold you to that!
Thanks,
The Virgin Balloon Flights Team
Excellent flight this morning
Excellent flight this morning as part of Bristol balloon fiesta’s mass assent. Moira, Caroline, James Steve and Mike were so knowledgeable ,very helpful and friendly ensuring the best possible experience for us. Incredible experience.
8 August 2026
Unprompted review
Reply from Virgin Balloon Flights
Hi,
A Bristol Balloon Fiesta mass ascent... now THAT'S a morning to remember! What an incredible setting to take to the skies. We'll make sure Moira, Caroline, James, Steve and Mike all see your fantastic comments – it sounds like the whole team did us proud.
Thanks,
The Virgin Balloon Flights Team
Amazing experience today with my 13…
Amazing experience today with my 13 year old son. The flying team were first class and everything about the experience was five star. I can not recommend this enough: it’s just amazing.
8 August 2026
Reply from Virgin Balloon Flights
Hi,
Now that's a pretty epic day out for a 13-year-old... and not a bad one for the grown-up either! We're delighted you both had such a brilliant time and that the flying team delivered the full five-star treatment.
Thanks,
The Virgin Balloon Flights Team
The flight was excellent
The flight was excellent. Peter, our pilot was great, as were the ground crew Stephen and Luke. The flight went really well, Peter showed us where we were and pointed out local landmarks. Everybody seemed to enjoy it, even the setting up and putting away of the balloon itself. Thoroughly enjoyable i would do it again anytime.
8 August 2026
Reply from Virgin Balloon Flights
Hi,
Peter, Stephen and Luke clearly make quite the team! From pointing out the landmarks above to getting everyone stuck in back on the ground, it sounds like they gave you the full ballooning experience. And if you'd do it again anytime, we'll take that as a job well done!
Thanks,
The Virgin Balloon Flights Team
Reply from Virgin Balloon Flights
Hi,
Sounds like our pilot struck just the right balance! We'll make sure your kind words are passed along. Thanks for flying with us.
Thanks,
The Virgin Balloon Flights Team
Bristol Balloon Fiesta 2026
Helpful all over the experience. From the meet and greet to the landing and packing away. Mike was a great pilot who made all of us feel at ease
8 August 2026
Reply from Virgin Balloon Flights
Hi,
Taking to the skies at the Bristol Balloon Fiesta is quite an adventure, and it sounds like Mike was exactly the person you wanted at the helm! We'll make sure he knows just how much his calm and friendly approach was appreciated.
Thanks,
The Virgin Balloon Flights Team
we had to wait a very long time for our…
we had to wait a very long time for our flight but l have to say it was well worth the wait it was very well organised and the ground crew and pilot were very professional and a pleasure to be with , a great experience and a great memory to have .
7 August 2026
Reply from Virgin Balloon Flights
Hi,
Our balloons might get most of the attention, but it's the people in and around the basket who really make the day! We're delighted the pilot and crew looked after you so well and gave you an experience you'll look back on fondly.
Thanks,
The Virgin Balloon Flights Team
Fantastic experience.
Adrian, Ian and Lucy were incredible! Talked us through the whole experience.
The balloon ride itself was faultless :)
Booking process is really easy and extend your dates if they cant go ahead with the booked dates.
Well worth the wait :)
8 August 2026
Reply from Virgin Balloon Flights
Hi,
Adrian, Ian and Lucy... sounds like you've got yourselves a fan club! We'll make sure all three see your fantastic comments. A faultless flight and a crew who kept you in the know throughout – we'll happily take that!
Thanks,
The Virgin Balloon Flights Team
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