VietJetAir Reviews 

2 flights and both times luggage has taken over an hour to get to the carousel. Both times the airports were quiet. International and Domestic.

Miserable check in, waited for almost 2 hours while other people walked to the front of the line while staff wasn't paying attention. Two counters opened and moving super slowly for a hundred plus people. Disorganized at every step. Plane absolutely filthy, found a sock between my seat and there are crumbs everywhere in the shabby looking cabin. If I had any choice I would never give this company my money but they are a bit of a monopoly in the country so I'm stuck with them. Still, a 10 hour un air-conditioned bus might be better than this experience!

Avoid. Booked a return flight -first leg about $2k, return leg $8k. I booked it because it was refundable with the thought of changing it later. But I have now found , it is not refundable to my credit card - it is refundable in that I will get flight credits that can only be used with VietJet within 24 months. What a SCAM!!

Check in counter staff have very low attitude.

Worst airline ever! Big scammers.. crews are rude and no manners at all.

Spent 450$ on skyboss from HAN to ICN instead of VNA. Crapped Seating .Food is absolut trash, useless crew, breakneck landing (worse than Ryanair).Never flying vietjet again

Unreliable and chaotic service.
Vietjet failed to properly manage both my domestic and international flights on the same booking.
Customer support was slow, inconsistent, and shifted responsibility back to the passenger. Poor systems, poor accountability, and unnecessary stress. Cheap fares are not worth the risk. VietJet changes the flights schedule too often to the point their ground staffs can't even keep up! Their check-in counter like a fish market. Totally disappointed 😞

Normally I wouldn't bother to write a review even if the service was bad because I believe people would have good days and bad days. However, Vietjet is the King of Bad, I rated them 10/10 in BAD. You should avoid at all costs even if it is for free. They should compensate you to flight with them is the correct way. This is a Systematic Issue- Bad is their DNA. 3 reasons: 1) they will find all kind of BS excuses to charge you money. I haven't heard a 'warm up flight fee' and sadly it is a Must pay or no flight.... Yes you've read it correct. The Rep has demand us to pay 'Warm UP Flight fee'. 2) On their website, they are promoting Skyboss service, express check ins and other services... But reality kick in when you at the boarding gate, you still have to line up as normal. They've promoted a service that didn't even existed. 3) staffs were slow in doing the check in process and constantly closed their counters.They also delayed at least 45 mins to start to get our luggages on the running belt. There was no luggage on the running belt before our flight. One more obvious thing, there was a 30 mins delay, the plane was just sitting on a tarmac and Of course no communication to why there was a delay. For some people, 30 mins delay is considered as 'On Time's for Vietjet. Overall, this is a Systematic ISSUE - Vietjet is not just bad but it is their DNA. There needs to be a change in their management and staffs, like a change of blood. I hope there are some genuine entrepreneurs in VN that can start up a new airline.

This airline canceled our January 23 flight to Hong Kong and we only found out at the airport. Their excuse was that the travel agency should have informed us. That is not how responsibility works. If you cancel a flight, you notify passengers. Period.

The desk staff was outrageously unprofessional. Eye-rolling, dismissive attitude, and the same line on repeat: “Contact your agency. I can’t help you. Buy new tickets with another airline.”

We were not helped, not taken seriously, and not treated like customers at all.

Because of their incompetence, our accommodation was ruined, our connecting flight missed, and we lost money and time.

This airline shows zero accountability and zero respect. If something goes wrong, you are completely on your own. In other words, AVOID AT ALL COSTS.

Another vietjet victim. International flight.
They did not permit me to upgrade my seat to business class as i was stuck in a 2 hr long queue at the ho chi minh airport to the check in counter.
1 hr delay i
Ticket was booked by someone else.
In the flight, I couldn't change seats.
Other passengers were noisy during the entire flight. Food shit and couldn't buy or select my preferred meal.
Seats are shit small.No business class seats at all.

Absolutely trash. Requested bribe at every step. No receipts provided. Bags sent on plane. Gate changed on last 5 minutes before boarding commenced. Now repurchasing new tickets. Bags will land prior to me. 15 X others missed and not allowed to enter. Total bribes requested 3million vnd.

VietAir compares to Ryanair- the worst of the travel options. Terrible staff at check in causing huge delay and we almost missed our flight. Disorganised boarding which led to us leaving an hour late. Crazy that you pay for an 11hr flight that has no food, no water, no USB ports, no entertainment, squeezed in to the max, not even a blanket given. When we arrived at Sydney 1 hour delayed the flight staff blamed the airport for being disorganised when it was pretty obvious we had to wait an extra hour because we'd arrived late. They play the worst music,incredibly loud, on repeat. Waiting to disembark felt like torture being stuck on the plane listening to their loud looped music. Will never use this airline again! Worst experience with an airline! Avoid!!!

God forbid you need a wheel chair in Ho Chi Minh airport you will not find a single one. Beg all you want for help but the combination or VietJet and and Ho Chi Minh city can be your worst nightmare. The airport wants to become Istanbul Airport in terms or how pricey everything is - but they are missing all the facilities, the flair, the customer service and even the soaps in the toilets.

the service is absolutely horrible, their travel credit refund requires your bank account balance to be in usd or it doesn't work, even when i bought the ticket in another currency, and support is absolutely no help at all, very disappointed, do not recommend at all

Shit - pulled our flight forward by 4 hours the day before and didnt even offer a cash refund

As always confusion at departure hate. Another late departure. Cabin steaming hot before take off. Poor communication re this problem. Gave this airline one more chance but they failed again.
Never again !!! 🤨

Had a decent experience flying around Vietnam. During our departure from Phu Quoc to Hanoi we were told at check in that our ticket middle names were wrong and needed to be changed. We went to the vietjet desk to change them for a fee of 100,000VND pp. We reluctantly paid, later we were told by our travel agent that middle names are not even required for domestic travel and this was likely a tourist scam. Upon looking back the attendant at the desk was laughing and smiling before he told us to get the names changed and was generally acting a bit weird and avoiding eye contact, it was probably a little scam.

Worst customer service, ever, especially in Ho Chi Minh. Our flight started at Ha Noi then transit to Ho Chi Minh. YOU NEED TO GET OUT OF THE AIRPORT AND DO EVERYTHING AGAIN, from boarding pass to immigration, to security. And Ho Chi Minh is the worst airport (I thought it was Manila, but I was wrong). No "extra" line for just picking up your boarding pass. Everything will be charge of course since it is a low-cost budget airline. Make sure you have more than 3 hours lay over (3 hours honestly is a rush already due to lines).

Dodgy scam artists.
Beware the “name change fee” they hit you with at check in. If you haven’t put your middle names on the booking, you will be charged for a “name change fee”. This happens after they have your bags so you are stuck. Also didn’t happen on our first Vietjetair flight, so obviously not a real thing. Every non-Vietnamese in our check in line was targeted. Lots of arguments ensued! Locals also told us to avoid this airline due to frequent cancellations and flight delays. Book other airlines in Vietnam.

very stressful and simply traumatic experience from start to finish. I was sent to 3 different check in desks, there was only around 8 desks open for hundreds of travellers
When I got to the desk I was told check in was closed for my flight, I was then told I could pay to reopen ( it was there fault, just a money making tactic) even though I was stood in a queue for one hour!
They then changed boarding gate.Now over one hour later we are still stuck on the tarmac with technical issues. The flights are cheap for one reason because it is a budget airline with very poor customer care! SACK THE CEO