Viessmann Climate Solutions UK Reviews 

5,683
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 357 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, such as boilers and heat pumps, for their efficiency, quiet operation, and modern features, often noting improved heating performance and hot water supply. Many appreciate the exceptional build quality and ease of use, finding the systems robust and straightforward to operate. The service and staff consistently receive high marks for professionalism, knowledge, and friendly demeanor, with engineers being prompt, thorough, and effective in their work. However, some customers experienced issues with product reliability, reporting frequent breakdowns and the need for multiple repairs, particularly with certain heat pump models. A few other people also felt that hot water performance was poor or inconsistent, sometimes requiring manual resets or not reaching desired temperatures, and noted that heating and hot water could not function simultaneously.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the efficiency,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, knowledge,... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent build and... See more

Warranty

Customers generally express satisfaction with the warranty, often citing long warranty periods of 10 or 12... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Craig text the night before the appointment with a time he would be attending. He arrived the following day prompt and bang on time. Extremely professional, knowledgeable and friendly. He compl... See more

Company replied

Rated 5 out of 5 stars

We had a new Viessmann Vitodens 050-W installed on 29/12/2025, just over a week ago. So far we are very pleased with the boiler which is efficient, modern and easy to use. The hot water throughput s... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my new Airvsource heat pump, which was retro fitted into an old large 5 bedroom house. We are warm and cosy providing heat via radiators rather than under floor heating, so no need t... See more

Company replied


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Energy Equipment and Solutions

Written by the company

Founded in 1917 as a heating technology manufacturer, and now part of Carrier, today we are one of the world’s leading providers of efficient climate (heating, water and air quality) and renewable energy solutions. Creating living spaces for generations to come – this is the responsibility that we take on every day together with our (trade) partners.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(5,683)

338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Diverter valve replaced efficiently

Irfaan attended on Friday to replace the diverter valve on our boiler, and I was extremely impressed with his service. He arrived promptly, worked efficiently, and carried out the repair with professionalism and care. Everything was completed smoothly and to a high standard.

I very much appreciated his reliability and competence, and I would not hesitate to recommend him to others. Thank you for an excellent service.

13 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Iva,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Irfaan.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Great Boiler and Great Viessmann Installer

Fast and efficient communication, solid boiler.

Stuart from SW Heating and Plumbing Services, who removed my old boiler and installed a new Vitodens-100W, has demonstrated WORLD CLASS Excellence of German Engineering: knowledge, diligence, precision, efficiency and work ethics.

13 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Frances,
Thank you for leaving us such an amazing review! We're very glad you experienced such great service from our team and you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Heating stopped coming on and gas…

Heating stopped coming on and gas engineer kept insisting that the issue was the boiler even after a Powerflush. Viessmann were very helpful and sent engineers out on 2 occasions. Stephen Bell was really helpful and after just 5 mins identified the issue as a blocked main heat source exchanger. This has now been flushed and system works perfectly. Thanks Viessmann.

10 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from our team and Stephen.
Kind regards,
Viessmann

Rated 5 out of 5 stars

An excellent Product.

We were recommended to have a Viessmann boiler by our plumbing company and we were very pleased when we had the installation done, both my wife and myself would definitely recommend this boiler company Viessmann.

6 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Phillip,
Thank you for leaving us such a lovely review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Expert timely service

Engineer Stephen Bell turned up when expected and fixed the boiler. What more could I ask for!

11 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Theo,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Stephen.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Good looking boiler- works well

Boiler looks great and works well. App is useful for checking pressure and other diagnostics. All installed with our existing Tado X controller using open therm, and working really well.

10 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello George,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product and app.
Kind regards,
Viessmann

Rated 2 out of 5 stars

This is the worst boiler I've ever had

This is the worst boiler I've ever had. It has never got the house to the set temperature, and randomly just switches off. I have to reset it several times per day to get it to heat the radiators. The worst feature is the hot water priority that heats the water before the house. That would be fine if there was a choice but there is not, so if we've been away and come back to a cold house we have to wait shivering for ages before we get any heat to the house. I purchased this system so the control should be my choice. Also the app is garbage, no option to remotely control the system so you can't even heat the house in advance. It's only 2 years old but I feel that the only way forward is to throw it away and replace it with a boiler that I can control.

9 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Thank you for the information.

Unfortunately, it is difficult for us to provide specific comments without a better understanding of your installation. We suggest speaking with your installer or service engineer; if required, they can contact our technical department or customer service for further support.

Regards,

Viessmann

Rated 4 out of 5 stars

Good product and so far very reliable.

8 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Steve,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product. However if you have any issues or questions please do not hesitate to contact us at info-uk@viessmann-climatesolutions.com.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Very happy

The boiler appears to be quiet, efficient and provides what we need.

28 January 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello James,
Thank you for leaving us such a wonderful review! We're very glad you you are happy with our boiler.
Kind regards,
Viessmann

Rated 5 out of 5 stars

great buy well pleased!

31 January 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello David,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Excellent boiler

Excellent boiler - much quieter & quicker to hot water than my old combi.

5 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our boiler.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Its a boiler

One week in and the boiler continues to work as a boiler should.

26 January 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Michael,
Thank you for leaving us such a great review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Excellent boiler nice warm home.

Excellent boiler nice warm home.
Very quiet heats up quickly just what we wanted

29 January 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Keith,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Replacement for ancient back boiler!

A dated back boiler was struggling, and our plumber recommended a Viessmann boiler, it is what he has in his house and couldn't speak higher of them. 10 year parts and labour guarantee, and further down the line they are alot easier to work on apparently. We took his advice and it was installed efficiently 3+ weeks ago, and are very pleased with it.

4 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello,
Thank you for leaving us such a wonderful review! We're very glad you are happy with your boiler.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Bolier servicing and repair.

I had my boiler serviced by a local Viessmann registered company, and during the service a fault was detected and it was necessary to contact Viessmann as the boiler is still under guarantee. I was contacted barely 2 hours after the Service Engineer had left, and an appointment was made for the very next day. A Viessmann Heating Engineer, Craig, called and fixed the issue promptly, with no hassle or mess to my property. Courteous and polite, he dispensed advice with regards to current, and new technology, which is available to homeowners, and he spoke very highly of the company he is working for -a very personable gentleman indeed.

I would concur with Craig's professional assessment of Viessmann as a company, as my wife and myself have been extremely happy with the boiler to date and their after sales service is 1st class. If Craig is indicative of the engineers that Viessmann employ I would have no hesitation in recommending this company to anyone looking for a new install.

3 February 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Paul,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Craig.
Kind regards,
Viessmann

Rated 5 out of 5 stars

Huge thanks for fixing our broken boiler!

Steve Bell has been an absolute superstar, wouldn't give up and made multiple visits to get our boiler working. We have a multi generational house and my dad who's 80 has been struggling with the cold and Steve said "I couldn't leave your dad feeling like that". Genuinely nice guy. Also, shout out to Amy from the support centre for sorting out the booking. Both are a credit to Veissmann (as is Steve's apprentice Henry). Thank you again Steve for performing open heart surgery to get our Boiler up and running again! If you have a Veissmann boiler don't go elsewhere for fixing or servicing your boiler, use the experts!

30 January 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Himesh,
Thank you for leaving us such a wonderful review! We're very glad you experienced such great service from Steve and Amy.
Kind regards,
Viessmann

Rated 5 out of 5 stars

well engineered product

Satisfyingly well engineered product

29 January 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Mike,
Thank you for leaving us such a wonderful review! We're very glad you are happy with our product.
Kind regards,
Viessmann

Rated 1 out of 5 stars

I’ve just had a new boiler fitted with…

I’ve just had a new boiler fitted with an external heat sensor.
I’ve had the boiler on for over 3 hours and it’s still 13 degrees, although the stat is set for 20 degrees.
Just spoke to the engineer who tells me it takes a few days for the heat sensor and boiler to settle in.
Luckily I have a wood burner.
I wish I never changed the older Worcester boiler.
More technology is not always a good thing.

27 January 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Thank you for bringing this to our attention.

It is difficult for us to provide specific comments on this platform without the details of your installation. Please reach out to our customer service department with your full information so they can provide further advice and help resolve the matter.
Customer service can be reached on 01952675000 or aftersales-uk@viessmann-climatesolutions.com

Regards
Viessmann

Rated 5 out of 5 stars

Viessmann Vitodens 050 - W Combi Boiler

Just had the new Viessmann comb boiler fitted and im very impressed with its performance , quietness , and sleek modern looks .

26 January 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello Peter,
Thank you for leaving us such a wonderful review! We're very glad you are happy with your boiler.
Kind regards,
Viessmann

Rated 5 out of 5 stars

The best company ever ❤️

The best company ever ❤️

27 January 2026
Unprompted review
Viessmann Climate Solutions UK logo

Reply from Viessmann Climate Solutions UK

Hello George,
Thank you for leaving us such a wonderful review! We're very glad you are happy with us.
Kind regards,
Viessmann

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